Fort Mill Ford

Good Experience for Vehicle Service Greeted professionally by service advisor, Frank Arnold. I always appreciate his thorough explanation when there are service or mechanical repairs ne Greeted professionally by service advisor, Frank Arnold. I always appreciate his thorough explanation when there are service or mechanical repairs needed. He never pressures me toward a decision but offers advice and explains how he handles similar needs w/his own vehicles. I feel he's honest and fair and wants to do what's best for the situation.... I recommend Frank as your service advisor if you're doing business w/Fort MIll Ford..... has my strong recommendation. More

UNPROFESSIONAL!!! Brought Ford Transit to be repaired. Service department ran analysis and provided repair cost of $850.00. After asking if this would return the vehi Brought Ford Transit to be repaired. Service department ran analysis and provided repair cost of $850.00. After asking if this would return the vehicle into service, assured that this was fix the issues. Agreed to $850.00 repair. After repairing (before vehicle was returned), service department called and informed me that the $850.00 repair was not enough and the vehicle required another $1,200.00 in repairs. Asked for trade in value of vehicle and was informed that the dealership would trade in for $1,000.00. Clearly, the service department is unable to provide an accurrate estimate on the cost of repair or has very unprofessional business practices. Either way, I would never bring a vehicle to be serviced here again. Went to another service department and fixed vehicle for under $300. Not a trustworthy service department. More

Liked my salesman, Middleton.. I had a good working relationship with my salesman. He was polite and attentive to details. He set up my iPhone and linked all the electronics to work I had a good working relationship with my salesman. He was polite and attentive to details. He set up my iPhone and linked all the electronics to work on my phone. More

Fast Professional Service I was greeted promptly and referred to my service contact person. Frank Arnold completed the intake of my vehicle right away and I was able to take a I was greeted promptly and referred to my service contact person. Frank Arnold completed the intake of my vehicle right away and I was able to take advantage of the nearby waiting area. My auto was ready in a timely manner with all items completed. Frank found me in the waiting area, asked if I had any questions, and brought my Ford Edge to me. All together a great experience! More

We'll be back This is our second purchase from Fort Mill Ford and won't be our last. We have been able to find great used vehicles at great prices. This is our second purchase from Fort Mill Ford and won't be our last. We have been able to find great used vehicles at great prices. More

Great low pressure buying experience My sales rep (Sammy) made the experience very low pressure and was helpful through the entire process. At no point did I feel like we were at odds. My sales rep (Sammy) made the experience very low pressure and was helpful through the entire process. At no point did I feel like we were at odds. The conversations were very different than other dealerships I've dealt with. Even after the sale we exchanged texts on a few follow up questions where he responded quickly with helpful information. Thanks for making it a great customer experience! More

Scheduled Repair My engine light stayed on... Called Fort Mill and they got me scheduled as soon as possible. Frank Arnold was my Serice Manager..and he was great My engine light stayed on... Called Fort Mill and they got me scheduled as soon as possible. Frank Arnold was my Serice Manager..and he was great as usually. It feels like going to a small town dealer who treats you like family and really cares....Got my Escape back in shape and I was back on the road in no time... Thanks to..Frank, Big Dave, Brandon, .D.C.,and Mary A+ in my book !!!!!!!! More

My unexpected purchase Due to a freak accident with my old 2010 Fusion, I was in need of a new Vehicle. I have been a long time Ford owner and both my husband and I have pur Due to a freak accident with my old 2010 Fusion, I was in need of a new Vehicle. I have been a long time Ford owner and both my husband and I have purchased new vehicles from Fort Mill Ford. Scott was my experience and was very helpful in providing the information I needed to select a vehicle and complete a purchase. I would recommend him to others. More

They do not honor their word Before purchasing my car, I noticed that the front bumper cover for the tow hook was missing, leaving a hole in the bumper. The salesman promised the Before purchasing my car, I noticed that the front bumper cover for the tow hook was missing, leaving a hole in the bumper. The salesman promised the item was on order and they would ship it to me. I drove all the way from FL to SC to trade in one of my cars for the used Lexus IS200 they had. I have to yet to receive this part months later, even after I've called a couple times. At this point I'll have to accept my loss. Moral of the story: MAKE SURE YOU GET EVERYTHING IN WRITING BECAUSE THE WORDS THAT COME OUT OF THEIR MOUTHS CANNOT BE TRUSTED. More