Fort Mill Ford

Excellent service. Staff informed me if any major rpairs were needed. Took care of all warranty issues Staff informed me if any major rpairs were needed. Took care of all warranty issues More

The check engine light on my truck was on. Tony was very knowledgeable of the problem and kept me updated on the progress. Gary did a great job fixing my truck and got it back to me quickly. I Tony was very knowledgeable of the problem and kept me updated on the progress. Gary did a great job fixing my truck and got it back to me quickly. I recommend Fort Mill Ford for all your service needs! Thanks for the great work Tony and Gary! More

Great staff and pleasant experience! William was a great salesman and very great to work with William was a great salesman and very great to work with More

DO NOT – I REPEAT – DO NOT TAKE YOUR VEHICLE TO THEIR SERVICE DEPARTMENT! I called in to make an appointment for my ’04 F150. I was asked, will you be waiting with car or dropping it off & coming back SERVICE DEPARTMENT! I called in to make an appointment for my ’04 F150. I was asked, will you be waiting with car or dropping it off & coming back for it later. Not sure why that would matter, but I said “whatever gets me in the fastest & can get the truck fixed, I can be flexible!” I was told to drop my truck off at noon on Monday for my appointment & they would work on it then & call me to come pick it back up. I asked if I could bring it up the night before and drop the key, since I was not waiting with it & they said “we do not have a lock box to do key drop” I then asked “can I bring the truck up when you open and drop my keys on my way to work” and was told yes. Monday, I drive up and drop off the truck keys and am told its $160 just to look at each issue (I had 2 issues I wanted investigated) – fine, I had asked on the phone about this and was told $100 but I am not going to argue, I need the truck fixed. I waited from noon until 5pm to get a call and finally got a call, before Ford closed “HI we did not get to your truck today, we will get it pulled in and looked at first thing tomorrow morning, do you want to come pick it up and bring it back or leave it here”. Whatever, I think, ill get it back before noon tomorrow & the truck will be fixed, I am first on the list! Yay, slight inconvenience. WRONG. I called that at 12:20 PM asking for an update, and no one in service was free, & I was told I would be called soon. I then called & 12:40 and asked “Please tell me if work has started on the truck, I do not want you working on the truck I NEED it NOW” again, the person on the phone was unable to get anyone in service to pick up & took another message for them to call me back. I arranged a ride for myself to get to the Ford Dealership, since no one is free to talk on the phone and I was going to take my truck. As I am pulling in, they called me and emailed me my invoice. Crazy how that finally happened after I said “do not work on the truck”, this is 1:30 PM at this point. I walked in and asked how long it will take to fix the laundry list of items they sent me & was told 1 needed 5 days for the part to come in & the other 3more hours. I took the truck and was forced to pay the $300 bill for them to look over the truck. I will never be going back & am still waiting on the Service Manager to call me back, it has been over 24 hours and I have left 2 messages for them More

The service was great. Greeting right away. Salesman Adrian showed us respect made our buying experience wonderful. Customer service was great we were given pizza to eat wh Greeting right away. Salesman Adrian showed us respect made our buying experience wonderful. Customer service was great we were given pizza to eat while we waited on paper work. Adrian shared his orange with us my grand daughter was getting a little restless . Very pleased. More

The sales staff and management and all supporting staff were attentive, informative, and never overbearing. They were a pleasure to deal with. were attentive, informative, and never overbearing. They were a pleasure to deal with. More

They were extremely helpful when navigating how to order my new bronco. Sammy and Eric also took the time to quickly process the order. Team was very friendly. my new bronco. Sammy and Eric also took the time to quickly process the order. Team was very friendly. More

Very good communication prior to and following purchase. Easy, pleasant transaction. Sammy Yaravitz has been very helpful and enjoyable to work with during the purchase process. Easy, pleasant transaction. Sammy Yaravitz has been very helpful and enjoyable to work with during the purchase process. More

We had a great experience. Dan Kirby was a great salesman. It was very low pressure. We worked out a great deal. Dan Kirby was a great salesman. It was very low pressure. We worked out a great deal. More

Purchased new F150 4/2021. Came in for service of rain guard that came detached on 7/29/21. Was told had to order this part, which I understood. Called various time from 7/29/21 through 12/16/21. Spoke guard that came detached on 7/29/21. Was told had to order this part, which I understood. Called various time from 7/29/21 through 12/16/21. Spoke to Jackie in service, left message for Jackie and still no response. I would like to be kept updated on part with a call back. More