Fort Mill Ford

Service Dept did not communicate with me at all! They completed my recall/repair on early Monday afternoon. On Tuesday evening, they called but did NOT leave a message; why would an employee make They completed my recall/repair on early Monday afternoon. On Tuesday evening, they called but did NOT leave a message; why would an employee make two calls and not leave a message? Because the caller ID said "Spam Risk", I did not answer it. I spent Wednesday calling multiple phone numbers for FM Ford Service, but no one answered the ringing phone. Finally, I talked to someone in Sales who patched me to Service. The manager (who was very polite and apologetic) told me my car was done on Monday but did not see any notes that someone called me. How long should a car sit there before someone decides to call the owner or leave a message or notice that the car has not moved? More

FM Ford Service Dept has no communication with its customers even though they said they will keep you up on what's being done. They don't tell you the truth about your vehicle or parts. Even their cow customers even though they said they will keep you up on what's being done. They don't tell you the truth about your vehicle or parts. Even their coworkers don't appreciate how some of them treat customers. Pitiful for the size of their business. When are people gonna stop blaming Covid and look in the mirror. More

Good Service very satisfied with Sammy. He was very good to work with. Sammy was very friendly and knowledgeable. He was very good to work with. Sammy was very friendly and knowledgeable. More

Great friendly timely service. Wonderful to work with and completely satisfied with their work. I would absolutely recommend Fort Mill Ford Wonderful to work with and completely satisfied with their work. I would absolutely recommend Fort Mill Ford More

Great friendly timely service. Wonderful to work with and completely satisfied with their work. I would absolutely recommend Fort Mill Ford service department. Wonderful to work with and completely satisfied with their work. I would absolutely recommend Fort Mill Ford service department. More

Ron worked to secure my personal truck and delivered it to me. Great service all around to me. Great service all around More

Jackie was wonderful. I tried dealerships in Charlotte to do a recall and they told me it would be days before they could get me in. Jackie got me in the next day. Excelle I tried dealerships in Charlotte to do a recall and they told me it would be days before they could get me in. Jackie got me in the next day. Excellent customer service!!!!! Got me in and out in a hurry. More

Chris Mills was wonderful to work with to help purchase my daughter's first vehicle. We came in on a Saturday morning unannounced and a few hours later left with a terrific vehicle. Negotiations went smoot my daughter's first vehicle. We came in on a Saturday morning unannounced and a few hours later left with a terrific vehicle. Negotiations went smoothly. I am very pleased with my experience and highly recommend this facility and salesperson More

Started working on the truck at the appointment times. Done early and at the quoted price. After being disappointed at other Ford dealerships this was great. Will return Tony was Great. Big thanks Done early and at the quoted price. After being disappointed at other Ford dealerships this was great. Will return Tony was Great. Big thanks More

Tony was awesome very polite and very nice. The service was fast and the staff was friendly The service was fast and the staff was friendly More