Fort Collins Kia - Service Center

I purchased a used vehicle from KIA of Fort Collins, and within six days, it started having issues. Over the next six months, my car spent more time in their shop than in my possession—just 4.5 weeks ou and within six days, it started having issues. Over the next six months, my car spent more time in their shop than in my possession—just 4.5 weeks out of 26. Each time I got it back, new or recurring issues forced me to return. Thankfully, my warranty reduced costs, but the frustration was overwhelming. During that period, the dealership replaced the battery, spark plugs, and performed an engine “flush” without explaining the root cause of the issues. Eventually, they told me to take the car elsewhere. Three months later, the same problems returned. My local mechanic diagnosed a severe issue—one cylinder had dangerously low pressure, requiring a full engine replacement. He suspected the dealership had merely cleaned the cylinder instead of addressing the real problem. I escalated my concerns to the GM and new service manager, who, to their credit, worked with my warranty to cover a new engine and waived labor fees. Seven weeks later, I got my car back. I hoped the nightmare was over—it wasn’t. Two weeks later, the clutch failed. The dealership had already tried to bill my warranty for it during the engine repair but never informed me. They admitted they should have contacted me, discounted labor, and took another three weeks to fix it. Days later, more clutch issues arose, requiring another two weeks of repairs. A month later, the car died. The dealership found a stuck fuel injector, cleaned it, and returned the car. It failed again soon after. Fed up, I took it to my local mechanic for a full inspection. He found: - A failing fuel pump - All four injectors needed replacement - Incorrectly gapped spark plugs causing misfires - A damaged coil from the spark plug issues - A failing mass airflow sensor He was shocked these weren’t addressed during the engine replacement. In one week, he fixed everything, and the car finally ran properly. In two years, my car spent 11 months (47 weeks) in the shop. While the GM and new service manager eventually tried to make things right, my experience exposed a pattern of poor repairs, lack of transparency, and questionable practices. We only put 4,000 miles on this car in two years—these issues were unacceptable. If you're considering buying a used vehicle from KIA of Fort Collins, think twice. Be prepared to fight for fair treatment, demand transparency, and possibly endure months of frustration. More

My car was on recall w/ showing all symtoms, but the dealer told me they cannot cover the cost and i was also told the car warranty is only applicable to the first owner. That's not a good business mode dealer told me they cannot cover the cost and i was also told the car warranty is only applicable to the first owner. That's not a good business model. Never go there... More

There are almost no reviews for service departments on this web site. This KIA dealership changed hands and is earning a new reputation. I bought a 2018 Kia Stinger out of state and moved to the area. this web site. This KIA dealership changed hands and is earning a new reputation. I bought a 2018 Kia Stinger out of state and moved to the area. In looking for a reliable service department, I was pleased to meet Service Manager Tracey Matthews who introduced me to one of their top Stinger mechanics and we discussed some maintenance work. As a former service manager, I pick up very quickly on competence and knowledge and honesty, and chose this service department out of several in the area. I returned my Stinger for the maintenance work and the car was returned on time, clean and with no problems. New car dealers are not always the cheapest source of repairs, but they know their cars and this dealer treated me honestly and professionally. I will return for additional work that I cannot perform on my own, and I recommend them without hesitation. More

The service here is absolutely horrible they are not fixing my recall engine problems. I cannot drive my daughter to school and I cannot run errands. They refuse to get me a rental car. Most unprofessio fixing my recall engine problems. I cannot drive my daughter to school and I cannot run errands. They refuse to get me a rental car. Most unprofessional service I have ever seen. Do not buy a car here and do not bring your car here for service. More

worst customer service in years. As a direct result of worst customer service in years. As a direct result of covid-19 inquiring online but ignored. Two vehicles sold right from under me. Don’t go worst customer service in years. As a direct result of covid-19 inquiring online but ignored. Two vehicles sold right from under me. Don’t go More

I am only giving 4 stars due to having trouble getting connected with the service department when I was calling on several occasions. I would be transferred but no one was answering. I left a message & di connected with the service department when I was calling on several occasions. I would be transferred but no one was answering. I left a message & did receive a call back but it was not in a very timely manner. I worked mainly with Haydon Kiessling. He always listened to what I had to say & ansered whatever questions I had. He went above & beyond by being the go-to between me & the technition. He told them that he witnessed what I was explaining about my car. When I took it in.....for the third time..... He assured me that he would make sure it was figured out. I has also spoke with Ray a couple of times & received the same great customer service from him. Thanks to both of you I am in my car again. Also Kashmir physically walked back to service to get me connected with someone, even after she thought they were gone for the day....thank you for going the extra step, literally. Kelly Griess, customer for 8 years, More

Disappointed My low tire pressure light was coming on in October so I scheduled an appointment for the service department to trouble shoot and solve the problem. My low tire pressure light was coming on in October so I scheduled an appointment for the service department to trouble shoot and solve the problem. It was a quick in and out as the technician said they put more air in my tires and I was good to go. I inquired if that was all that was needed and he said yes. He also shared that the light coming back on wasn't too big of a deal and to return if necessary. Since the service department technician said not to worry too much about it, I didn't return right away after the low tire pressure light returned. I wish I had worried because the tire eventually went completely flat on my way back from Denver on a Saturday night. When we put the spare tire on, we found SEVEN nails in the tire, and we believe the tire went completely flat after one of those nails was dislodged. I scheduled another appointment and ended up having to purchase two brand new tires. I am feeling really disappointed because I'm sure the service department would have seen the nails in my tire if they had looked closer when I brought my car in after the low tire pressure light first came on. I am also feeling grateful that I did not blow the tire completely while driving on the highway as I drove to Denver and Colorado Springs (and back to Fort Collins) several times before the tire was fixed for good. Colleen Gibley-Reed More

I am extremely disappointed in the service of my vehicle over the past month. My son actually had to contact the service dept.to complete the maintenance issues, because I was not given the time when I was over the past month. My son actually had to contact the service dept.to complete the maintenance issues, because I was not given the time when I was in town and dropped in unscheduled. I'm sure you have the details of the records. More

Fort Collins Kia Review Fort Collins Kia and all it's personnel did as promised. Met new owner Jay Weibel and was pleased with his strong interest in service to customers. Fort Collins Kia and all it's personnel did as promised. Met new owner Jay Weibel and was pleased with his strong interest in service to customers. More

Best service center experience! I brought my new Kia in to the service center for a software update and first oil change. Danette and Austin, my service advisors, were super friendly I brought my new Kia in to the service center for a software update and first oil change. Danette and Austin, my service advisors, were super friendly, knowledgeable, professional, and accommodating. The tech(s) who worked on my car did a great job and washed and cleaned the interior extremely well. The waiting room was comfortable and the complimentary coffee was delicious. I had made an appointment, was told how long it would take, and I had my car back exactly when they said I would. Definitely the best experience I've ever had at a dealership service center. More