Fort Collins Kia

Very courteous and friendly. Knowledgeable and provided information quickly. Car was present on the lot to test-drive. Knowledgeable and provided information quickly. Car was present on the lot to test-drive. More

They get 1 star because the sales guy was good and helpful. But after that it went downhill... all I can say is check your paperwork and then check it again. They worked a service contract for $2100 helpful. But after that it went downhill... all I can say is check your paperwork and then check it again. They worked a service contract for $2100 in to my deal without me even knowing it. Or needing it for that matter, as it's a freaking lease! (they have you sign on a tablet, so you need to request to see the full paperwork). Luckily those service contracts are cancelable.... so I proceeded to return to the dealership to cancel it. At which point Brent, their finance manager, told me I needed to call the 800 number on the bottom of the service contract to cancel, but then when you call it, they tell you the dealer is the only one who can cancel it. So he straight up lied about that, hoping I'd just give up or something. But this guy isn't giving up! I'm getting my contract cancelled if it takes getting an attorney. It is my right per the contract and this dealer is just giving me the run around. I left messages for the GM now as well, but I'm sure that will go nowhere... Shady shady! And I thought those days of shady car sales tactics was done.... Just stick with a different Kia dealer and you should be good. As a matter of fact peak Kia north is great. I stopped in after all this and their sales manager took the time to look over the paperwork and told me how shady he even thought it was and gave me some advice. Even gave me his number to call with follow up questions, even tho it wasn't their sale! They will have my business and recommendations from now on. I'm sure most Kia dealers are good, just AVOID Fort Collins KIA. More

Scam. So frustrated and disappointed. I was as quoted the cost would be msrp , tax and dealer handling. So I placed a deposit to hold the car. When the car arrived I drove an hour to get it. When I sat down cost would be msrp , tax and dealer handling. So I placed a deposit to hold the car. When the car arrived I drove an hour to get it. When I sat down to finalize the deal, there were fees that were not disclosed. One was VTR (Vehichle theft registration) this is a process most all other dealers do not do. Ft Collins kia took it upon them selves to etch a number onto the car and charge me for it. At no time was I advised this would happen. Nor did I authorize them to modify or "enhance" the vehicle. When I called it out they refused to remove the fee and firmly stated this is what they do to all their cars, if I didn't want to pay the fee I could be refunded my money and they would sell it to someone else. "We don't negotiate on this".. I have talked to other dealerships and asked about this process. They called this process a scam because it is a way for a dealership to pad their profit. Sad they think they can dictate what after market options are mandatory. Even if that option is not offered from the manufacturer. More

There are almost no reviews for service departments on this web site. This KIA dealership changed hands and is earning a new reputation. I bought a 2018 Kia Stinger out of state and moved to the area. this web site. This KIA dealership changed hands and is earning a new reputation. I bought a 2018 Kia Stinger out of state and moved to the area. In looking for a reliable service department, I was pleased to meet Service Manager Tracey Matthews who introduced me to one of their top Stinger mechanics and we discussed some maintenance work. As a former service manager, I pick up very quickly on competence and knowledge and honesty, and chose this service department out of several in the area. I returned my Stinger for the maintenance work and the car was returned on time, clean and with no problems. New car dealers are not always the cheapest source of repairs, but they know their cars and this dealer treated me honestly and professionally. I will return for additional work that I cannot perform on my own, and I recommend them without hesitation. More

The service here is absolutely horrible they are not fixing my recall engine problems. I cannot drive my daughter to school and I cannot run errands. They refuse to get me a rental car. Most unprofessio fixing my recall engine problems. I cannot drive my daughter to school and I cannot run errands. They refuse to get me a rental car. Most unprofessional service I have ever seen. Do not buy a car here and do not bring your car here for service. More

They don’t update they sales online and then you show up and the car is not there or at a different location. Very hard to find a parking and the car is not there or at a different location. Very hard to find a parking More

worst customer service in years. As a direct result of worst customer service in years. As a direct result of covid-19 inquiring online but ignored. Two vehicles sold right from under me. Don’t go worst customer service in years. As a direct result of covid-19 inquiring online but ignored. Two vehicles sold right from under me. Don’t go More

Stopped in looking at buying what would have been my third Kia, credit card in hand to put down a hold on a new Telluride. Until, manager Ryan Harrison came back with a low ball on my trade in I Purchas third Kia, credit card in hand to put down a hold on a new Telluride. Until, manager Ryan Harrison came back with a low ball on my trade in I Purchased from them. I pointed out I had been quoted 5k higher just a few months back and had been unhappy then. Ryan tells me that the only reason he has his job is because the previous manager gave out quotes like that and I should never have been quoted such a high amount. Given I paid 46k for the vehicle and was told a year later it was worth 29k and now a few months after that only 24K I expressed concern about Kia holding value. I was promptly told Telluride is appreciating and new was cheaper than used. That seems absurd to me. Ryan then expressed his concern "at the horrible accident my car had been in"! I couldn't believe it, as my car had never been in an accident. When leaving we turned around in the parking lot to get into our cars to see Ryan return his perch, say something to the other guys up there with him who all turned around to look at us and laugh! Done with this dealership, done with Kia! More

Kashmir... was great... patient and understanding, available for questions anytime. Even after I purchased my K5. It was a great experience working with Kashmir. Excellent available for questions anytime. Even after I purchased my K5. It was a great experience working with Kashmir. Excellent More