Forest Lane Chrysler Dodge Jeep Ram

Brought my Van in for service, they were courteous and fast. They took care of my issue and gave me a shuttle ride home. Thank you fast. They took care of my issue and gave me a shuttle ride home. Thank you More

I enjoyed a great experience with Sommer and the rest of the folks at Forest Lane. They were knowledgeable and responsive with every step of the process! the folks at Forest Lane. They were knowledgeable and responsive with every step of the process! More

Hands down best experience ever! Willy was so nice and the whole team worked to make sure I was taken care of!! I’m already sending people your way! the whole team worked to make sure I was taken care of!! I’m already sending people your way! More

Drive in for oil change (no appointment) was done quickly and efficiently. All staff very friendly and willing to assist with my needs. clean, professional and honest and efficiently. All staff very friendly and willing to assist with my needs. clean, professional and honest More

Brought Jeep in to the service dept. on 04/01/21 to have an oil change, tire rotation and Texas State Vehicle inspection. They charged me but forgot to do the inspection. Came back on 05/07/21 to have inspe an oil change, tire rotation and Texas State Vehicle inspection. They charged me but forgot to do the inspection. Came back on 05/07/21 to have inspection done and had a squeak in front end of Jeep. Was told ball joints needed to be replaced on drivers side front of Jeep. My extended warranty that I purchased at time of purchase of vehicle states that if my vehicle is in the shop for more than 24 hours, I would get a loaner vehicle. They didn't have loaner available and was planning on going out of town that weekend. So, they said I could drive my Jeep home for the weekend and to bring back on Monday. Did some research on the internet when I got home and it says if is really dangerous to drive a vehicle with bad ball joints, so I didn't drive my Jeep all weekend and drove back to Service Dept. on Monday. Still no loaner available. Had to have friend come and pick me up and take me home and I didn't have a vehicle to drive till Wednesday Afternoon. Two and a half days with no vehicle. When I went to pick up my vehicle on Wednesday afternoon, I asked about the vehicle inspection and they forgot to do it again. Had to wait a little longer for them to complete the inspection. I did not purchase my Jeep from Forest Lane Jeep, but I was having problems with the dealership where I bought it and one day I was at Dallas Off Road and the guys there told me to go to Forest Lane Jeep and they have the best service department in North Texas. So I went for an oil change in October 2020 and met with Jesse and he was really nice, took me on a tour of the Service Department and when I returned to pick up my Jeep he had it run through the car wash and it was the best Service I've had at a dealership, ever! I will still return to this dealership for service, maybe the techs had a bad week. The Service Advisor, Linda was great, but the techs had to pickup parts 3 times to get the correct parts needed to repair my Jeep. Everything I seen on the internet says it takes about 6 hours to replace both sets of ball joints on a Jeep, and they only did one side. Not 2 1/2 days. I was kind of mad because I didn't have a vehicle for a total of 5 days. More