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Forest Lane Chrysler Dodge Jeep Ram
Dallas, TX
323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 323 reviews
May 16, 2021
Drive in for oil change (no appointment) was done quickly and efficiently. All staff very friendly and willing to assist with my needs. clean, professional and honest and efficiently. All staff very friendly and willing to assist with my needs. clean, professional and honest More
by kathryn_ji
Verified CustomerEmployees Worked With
Linda
Helpful May 15, 2021
Brought Jeep in to the service dept. on 04/01/21 to have an oil change, tire rotation and Texas State Vehicle inspection. They charged me but forgot to do the inspection. Came back on 05/07/21 to have inspe an oil change, tire rotation and Texas State Vehicle inspection. They charged me but forgot to do the inspection. Came back on 05/07/21 to have inspection done and had a squeak in front end of Jeep. Was told ball joints needed to be replaced on drivers side front of Jeep. My extended warranty that I purchased at time of purchase of vehicle states that if my vehicle is in the shop for more than 24 hours, I would get a loaner vehicle. They didn't have loaner available and was planning on going out of town that weekend. So, they said I could drive my Jeep home for the weekend and to bring back on Monday. Did some research on the internet when I got home and it says if is really dangerous to drive a vehicle with bad ball joints, so I didn't drive my Jeep all weekend and drove back to Service Dept. on Monday. Still no loaner available. Had to have friend come and pick me up and take me home and I didn't have a vehicle to drive till Wednesday Afternoon. Two and a half days with no vehicle. When I went to pick up my vehicle on Wednesday afternoon, I asked about the vehicle inspection and they forgot to do it again. Had to wait a little longer for them to complete the inspection. I did not purchase my Jeep from Forest Lane Jeep, but I was having problems with the dealership where I bought it and one day I was at Dallas Off Road and the guys there told me to go to Forest Lane Jeep and they have the best service department in North Texas. So I went for an oil change in October 2020 and met with Jesse and he was really nice, took me on a tour of the Service Department and when I returned to pick up my Jeep he had it run through the car wash and it was the best Service I've had at a dealership, ever! I will still return to this dealership for service, maybe the techs had a bad week. The Service Advisor, Linda was great, but the techs had to pickup parts 3 times to get the correct parts needed to repair my Jeep. Everything I seen on the internet says it takes about 6 hours to replace both sets of ball joints on a Jeep, and they only did one side. Not 2 1/2 days. I was kind of mad because I didn't have a vehicle for a total of 5 days. More
by larryp222
Employees Worked With
Linda
May 13, 2021
Thank you to Yavon for introducing me to Fred. Fred's knowledge and hospitality made the buying portion of the vehicle comfortable and confident. Thank you all you were involved. knowledge and hospitality made the buying portion of the vehicle comfortable and confident. Thank you all you were involved. More
by edmundo.calderon
Employees Worked With
Fred Polito, Yavon Brewster
May 12, 2021
Amazing experience! Staff was super helpful and friendly. Fred helped me fine exactly what I was looking for and made the experience a breeze! Super thankful for making the impossible happen. Fred helped me fine exactly what I was looking for and made the experience a breeze! Super thankful for making the impossible happen. More
by pjessica56
Employees Worked With
Fred Polito
May 12, 2021
Great salesman !I was a first time buyer and The process Great salesman ! I was a first time buyer and The process was fast and easy will definitely be back and it shows that he cares about his customers . Great salesman ! I was a first time buyer and The process was fast and easy will definitely be back and it shows that he cares about his customers . More
by jesusestrada
Employees Worked With
Mario Arturo
May 11, 2021
Online scheduling was a breeze and when I arrived, everyone was sooooo friendly. After checking out out the other area dealerships to maintain my "new to me" Jeep, I think I have found a home. Service everyone was sooooo friendly. After checking out out the other area dealerships to maintain my "new to me" Jeep, I think I have found a home. Service was efficient and thorough, I will definitelyt be back! More
by nichelleritter
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell, Nick Manry, Angela Adams, Mark Ramos, Yavon Brewster
May 11, 2021
Drive in for safety inspection (no appointment) was done quickly and efficiently. All staff very friendly and willing to assist with our needs very time we come in. quickly and efficiently. All staff very friendly and willing to assist with our needs very time we come in. More
by bowersockroni
Employees Worked With
Javier Tamez
May 10, 2021
La mejor atencion,las mejores ofertas que puedan ver,muy hamables y dispuestos ha colaborar por tu mejor opción, todos los maneger muy atentos,particularmente Manny que fue el principal en hacer mi proceso hamables y dispuestos ha colaborar por tu mejor opción, todos los maneger muy atentos,particularmente Manny que fue el principal en hacer mi proceso,se los recomiendo...pero todos son exelentes(Mario,Brandon,Hector,Rob,Cesar,Guillermo,)ha todo el equipo y al diller.. More
by Giselle Basto Yribar
Employees Worked With
Mario Arturo, Juan Avalos, Eddie Campbell, Angela Adams, Brandon Ayala, Guillermo " Willy" Quezada, Manny Vasquez , Hector Boone, Cesar Perez, Rob Hay
May 10, 2021
Both dealership and service departments have continually gone above and beyond great Customer Service. I found them because I kept getting a bait and switch tactic at another dealer/service department in an gone above and beyond great Customer Service. I found them because I kept getting a bait and switch tactic at another dealer/service department in another location. Oil changes and some light repairs were done on my previous 2015 Dodge Grand Caravan at Forest Lane location. When I thought about replacing that vehicle, I went over to the dealership Sales Dept and wasn't disappointed. I purchased a 2019 Dodge Grand Caravan and drove out within a few hours. I had told them my maximum amount I'd be willing to spend and while it took some effort, they kept that and the monthly payment where I needed it to be. When I squawked about not having an emergency tire, they smiled and made sure I got the whole tire kit. I was surprised and quite pleased at how far they went to help me. Following that, I went to the service department because I was told by a tire dealer that the frame holding the spare tire underneath the console was missing. The Service Department took a look, then explained the situation (Dodge is no longer providing spare tires and brackets). I was surprised at the Dodge Corporation, and your representative took time out giving me suggestions on how to store the spare tire. I am delighted with the service department as they saved me many unnecessary expenses, and the dealership, especially Summer, my sales rep, for all the extra effort they went through to see I was satisfied. Kudos to Jesse in the Service Department and all the employees who went to great pains to help me every time I go in. More
by juliedgrant.irving
Employees Worked With
Summer, Javier, Jesse, Javier Tamez
