Back

Forest Lane Chrysler Dodge Jeep Ram

Dallas, TX

4.6
334 Reviews

2536 Forest Lane

Dallas, TX

75234

Directions

By Type

Showing 334 reviews

December 20, 2023

Real professional. Mario was awesome. Quick and easy. We got to my price in 10 minutes and had my truck the next morning. It was detailed and fueled up. He came to pick More

by Jared
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Arturo
Dec 21, 2023 -

Forest Lane Chrysler Dodge Jeep Ram responded

Jared, that is fantastic to hear! We want all of our clients to have an experience worth bragging about, so it makes us proud to see this glowing review for Mario. Thank you so much for the friendly feedback and congratulations on your new Ram! :) - The Team at Forest Lane CDJR

November 22, 2023

John sold me a Jeep Cherokee during Thanksgiving holiday. He was awesome. I don’t like to shop for vehicles, so he provided us with all the info we needed before I arrived and processed as much as he could u More

by Kelsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Phan
Dec 21, 2023 -

Forest Lane Chrysler Dodge Jeep Ram responded

Thanks so much for the kind words, Kelsey! We are delighted to see that John went above and beyond to deliver an impeccable buying experience for you. Congratulations on your new Jeep Cherokee, we hope you have been loving it! :) - The Team at Forest Lane CDJR

October 16, 2023

xxxx. Reneged on deal made today on 2016 Lexus RX450h with Jason Pena and Connor Henkel. I accepted the manager's price. Jason took a credit application fr More

by chuck.sutter.7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Pena and Connor Henkel, Mario Arturo
Oct 20, 2023 -

Forest Lane Chrysler Dodge Jeep Ram responded

Chuck, thank you for sharing your thoughts. To begin, we sincerely apologize that you did not have a stellar experience with us. Situations like this are always difficult for our team to face; we have two clients interested in the same vehicle at the same time, and only one of them will be able to purchase it. We want to ensure a fair and honest transaction for each of our clients, and because we received the other party's deposit first, we had to honor their desire to purchase this vehicle. We understand how frustrating this is, and we realize that this has caused an inconvenience for you. Per our records, the deposit has been refunded for you, and your credit was never actually pulled due to this working out in the way that it did. I would appreciate the opportunity to discuss these concerns with you and provide a little more clarity on this situation, so I invite you to contact me directly at Connor.Henkel@flcdjr.com when your schedule permits. Thank you again and I look forward to hearing from you soon. - Connor Henkel, Assistant Sales Manager

October 02, 2023

The ABSOLUTE BEST experience buying a car I have ever had. Jason Pena (sales) and Kareem Kusez (finance) were professional, honest, courteous, and friendly. I believe I made a new friend in Kareem; this More

by smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Pena, Kareem Kusez
Oct 20, 2023 -

Forest Lane Chrysler Dodge Jeep Ram responded

Smith, thanks a million for giving us the opportunity to serve you! We are thrilled to see that Jason and Kareem went above and beyond to deliver an impeccable buying experience, and we will be sure to share your kind words with them. We hope you love your new Jeep for years to come, and we encourage you to reach out if there is anything you need down the road. Congratulations and happy cruising! :) - The Team at Forest Lane CDJR

July 31, 2023

the whole team went beyond what you would expect to get me the car I wanted, at a great price and exactly when I needed. John was absolutely great, and the manager and the financial team were always on my More

by Marco Prado
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
john Phan
Aug 17, 2023 -

Forest Lane Chrysler Dodge Jeep Ram responded

Marco, we're grateful for this positive note of recommendation for our team! Thank you for selecting us to assist with your vehicle purchasing needs. We will be sure to pass this along to John, and we hope you love your new Jeep more and more each day. Congratulations and happy motoring! :) - The Team at Forest Lane CDJR

July 26, 2023

Wow , Mr Dana went the extra mile to get my jeep gladiator apréciate his efforts I will recommend this dealer to my friends and family, thanks More

by Luis moran 0923
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dana menace
Aug 17, 2023 -

Forest Lane Chrysler Dodge Jeep Ram responded

Thank you for being our guest, Luis! We are grateful for your supportive feedback and we will be sure to pass your kind sentiments along to Dana. Congratulations on your new Jeep, we really hope you are loving it! :)- The Team at Forest Lane CDJR

July 26, 2023

Sommer was AMAZING. Truly the easiest truck buying experience ever! She was honest, fair and didn't xx. If you are needing a truck or call be sure to call her. More

by herrickvicki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sommer Marcy
Aug 13, 2023 -

Forest Lane Chrysler Dodge Jeep Ram responded

Herrickvicki, we appreciate this raving review you have provided for Sommer! We agree, she is the best and we're so lucky to have her as part of the team. Congratulations on finding your dream truck, and thank you for being part of our Forest Lane CDJR family! :) - The Team at Forest Lane CDJR

July 25, 2023

John and Tony made the process enjoyable. Not only were they super friendly and helpful, but they never pressured me. They allowed a relaxed and fun experience buying my new 2024 Wrangler. More

by Stacie G
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John and Tony
Aug 13, 2023 -

Forest Lane Chrysler Dodge Jeep Ram responded

Stacie, what a wonderful review you have provided for our team! Thank you so much for giving us the opportunity to assist with your vehicle purchasing needs. It makes us smile knowing that John and Tony were successful in helping you find your stunning new Wrangler, and we hope you love it for years to come. Congratulations and thanks again! :) - The Team at Forest Lane CDJR

July 23, 2023

Absolute terrible excuse for a service department Terrible communication from people in service and the worst thing was that I called in and they told me on Friday I could pick it up and even after More

by bob.tibbits123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never gave me his name and didn’t offer a business card
Jul 25, 2023 -

Forest Lane Chrysler Dodge Jeep Ram responded

Bob, thank you for taking a moment to provide this feedback. We realize how frustrating it is to not receive timely updates on your vehicle's status, and we agree that proper coverage and communication are of utmost importance. We apologize for the inconvenience and will use this as a coaching tool for our team. I greatly appreciate the conversation we shared regarding your visit, and I'm thankful for the opportunity to gain a better understanding of your concerns. If there is anything we may assist with in the future, please do not hesitate to contact me directly at Jeff.Schneider@flcdjr.com and I will be happy to help. Thank you again and have a great rest of your day. - Jeff Schneider, General Sales Manager

July 04, 2023

Sommer was amazing, I have purchased 6 new cars in the last 8 months, yes I have an issue, but this was the best of all of them. Good price on Jeep, fair price for trade, no haggle, in and out in less tha More

by rbj777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sommer
Jul 11, 2023 -

Forest Lane Chrysler Dodge Jeep Ram responded

rbj777, thanks so much for sharing this stellar feedback for Sommer! We are constantly hard at work to exceed each client's expectations, and we know Sommer will be thrilled to receive this friendly note of recognition. Congratulations on your awesome new Jeep and please do not hesitate to let us know if there is anything we may assist with in the future. We're here for you! :) - The Team at Forest Lane CDJR