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Forest Lane Chrysler Dodge Jeep Ram
Dallas, TX
333 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 333 reviews
December 17, 2020
Clean and friendly environment. Juan was very professional and made my experience enjoyable. Would definitely return and I will recommend this dealership to others in the future professional and made my experience enjoyable. Would definitely return and I will recommend this dealership to others in the future More
by lancegallien
Verified CustomerEmployees Worked With
Juan Avalos
December 17, 2020
I took my ram truck in for a routine oil change and Jesse was very helpful in selling me a three oil change tire rotation package to save me money I ended up needing front and rear brakes and wiper blades he was very helpful in selling me a three oil change tire rotation package to save me money I ended up needing front and rear brakes and wiper blades he got me great prices and in and out within two hours. Craig and Eddie both checked in on me and made sure I was getting taken care of. They have earned both mine and my wife’s vehicle’s future services More
by Fredpolito
Employees Worked With
Jesse , Eddie Campbell
December 15, 2020
I live in Virginia and my Grand Cherokee broke down on the tollway in Dallas. I had driven in from Tennessee that day. After the Jeep Assist hung up on me twice trying to get a tow truck, I finally got it the tollway in Dallas. I had driven in from Tennessee that day. After the Jeep Assist hung up on me twice trying to get a tow truck, I finally got it to the dealership 4 hours later having to cover the cost myself. I was told that it was the fuel pump that failed and would need to be replaced but that it would be covered under the warranty. I was also told that the part was back ordered but they could have it by Monday if they rushed it, which just seemed strange. This forced me to find extra place to stay for an additional night. So I picked the car up Monday and roughly 1k later nothing was covered under warranty. To make things more interesting, once i picked up the car and paid for everything, I drove 5 hours to Lubbock only to learn they had not bolted the muffler on correctly. Once I returned to VA I spoke with my local dealership since they had serviced the car 4 days prior and they were appalled that nothing was covered under warranty or at least some good faith effort as the 3 year 36,000 mile had expired literally that same day. I found the lack of transparency, cold customer service and failure to complete the last visible part of the repair concerning. I have no clue who the service department person was... More
by koenen13
Employees Worked With
Nick Manry
December 14, 2020
As always Forest Lane takes great care of my Jeep and me - thank you for your world-class customer service, technical expertise, and attention to detail! - thank you for your world-class customer service, technical expertise, and attention to detail! More
by Lesley
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell, Nick Manry, Angela Adams, Mark Ramos
December 14, 2020
Forest Lane Chrysler Dodge Jeep Ram Dealership gets the absolute highest ranking available as far as I'm concerned! From Leo the owner to Fred Polito, my salesman & Eric ??? in finance ,and a lady named So absolute highest ranking available as far as I'm concerned! From Leo the owner to Fred Polito, my salesman & Eric ??? in finance ,and a lady named Sommor for helping Fred & taking care of my Chocolate Lab, Jake while I bought my new red 2020 Dodge Power Wagon ! I originally went by the Forest Lane Dealership looking to buy a Used Ford F 250 because they had a 2019 F - 250 Lariat Diesel that I looked at while I was there . The only issue that I had was the Lariat was white & another F-250 King Ranch Trim Package was Blue. I have been owning Fords since Chevrolet actually Quit making RED Surburbans which I used to drive personally because the local Chevy Dealer was a good friend of mine ; my company was a Commercial Construction Contractor here in the Dallas Area & the company colors were Red & therefore I paid everyone working with me R for C.D. Henderson Construction Group an extra $150.per month IF they drove a RED pickup (That Created Great Advertising ,since about 20-30 of my Construction Superintendents drove a Red Truck ) Anyway since I didn't originally buy one of the used Ford F-250s, I went online & found a used red Dodge 2500 diesel @ the Dodge Dealer in Bonham Texas ,so I drove up there & took a look but it was not really red as I expected from their promotional advertising. Then I went to Greenville Dodge Chrysler ,Jeep to look at another red 2019 diesel & I took it out for a test drive on a Friday Afternoon & when I went back to buy it on Saturday, it was already sold xxxx it ! So I drove over to Forest Lane Dodge Dealership the next week and they actually had a brand new red Dodge Power Wagon that Fred showed me & I just had to have it folks ! It had everything I wanted except running boards. Fred & I dickered around on the price for a while until I finally offered him $65,000 cash ; then he had to ask his sales manager , who came back with $65,500 so we made a deal that day & I paid for the running boards @ $2300 +/- and they installed them the next day on Friday. I actually waited another day & wrote them a personal check for $6500.00 on Saturday. My bank is closed on Saturday so it was the next week before I got a $59,000.00 Cashiers Check to give them, yet I had to wait until Friday November 13th to pick up my new 2020 RED Power Wagon including new retractable running boards ! Kudos to the whole team @ Forest Lane Dodge Dealership ! Seriously & Sincerely , C.D. Henderson More
by cdhenderson5094
Employees Worked With
Fred Polito
December 14, 2020
My experience was truly great. Juan Avalos handled everything with my extended warranty and made sure my waterpumpwouldbe covered. I didn't have to do anything. My Jeep was repaired promptly and with everything with my extended warranty and made sure my waterpumpwouldbe covered. I didn't have to do anything. My Jeep was repaired promptly and with no issues. More
by MANN-E
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell, Nick Manry, Angela Adams
December 12, 2020
Awesome experience! Trevor was a great guy and very helpful. He connected with me well, had great car suggestions, and seemed overall very experienced. Great work! helpful. He connected with me well, had great car suggestions, and seemed overall very experienced. Great work! More
by sean7micklos
Employees Worked With
Trevor
December 12, 2020
The service was good and I appreciate the communication throughout the process. But I asked for the price quote for the services recommended and my total bill ended up being about $200 more than the quote. throughout the process. But I asked for the price quote for the services recommended and my total bill ended up being about $200 more than the quote. It appears that they didn’t include the labor in the quote. I would be more understanding if I had been told upfront that the quote didn’t include the labor but that was not the case. More
by Cmcdonald
Employees Worked With
Javier Tamez
December 11, 2020
1st time to buy a jeep... The car had issues on my 1st trip out of town, break squeak, car came with No floor mats. I’m not impress with car or dealer and will not return to buy another car trip out of town, break squeak, car came with No floor mats. I’m not impress with car or dealer and will not return to buy another car More
by ACAPULCO1971
Employees Worked With
Caballero
December 11, 2020
Willy was great to work with! Came to the dealership on several occasions when I began my search for a Ram 1500 as I was unsure what model I wanted to purchase. Willy was helpful and did not become pushy a several occasions when I began my search for a Ram 1500 as I was unsure what model I wanted to purchase. Willy was helpful and did not become pushy as many salesmen/dealerships do the longer the process goes. Rob was also very friendly and the process with the finance department was smooth and easy. I highly recommend Forest Lane and working with Willy More
by BRYON F
Employees Worked With
Mario Arturo, Brandon Ayala, Guillermo " Willy" Quezada
