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Forest Lane Chrysler Dodge Jeep Ram

Dallas, TX

4.6
327 Reviews

2536 Forest Lane

Dallas, TX

75234

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Showing 327 reviews

January 08, 2021

Lonzo & Rick were a great help! I love my new car and I’m so happy with us. They truly are the best and will make sure you drive away with something :) More

by laryssiajones1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonzo, Rick
Jan 08, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

That's wonderful to see, Laryssia! We will be sure to share your feedback with both Lonzo and Rick. Congratulations on your new car; Forest Lane Chrysler Dodge Jeep Ram welcomes you at any time.

January 07, 2021

Fast and Friendly service! Linda and Mike were great. Brought my Grand Cherokee in for and oil change and noise under the hood. Was fixed within 24 hours. More

by hmcren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda, Eddie Campbell
Jan 08, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

We're happy our team provided speedy service for you. We are always more than happy to assist you if anything else comes up. Take care!

January 07, 2021

They made us put a $100 deposit on a truck so they could get a deal together and never got a deal together, they gave us the window sticker price. When we said we are not interested please refund the $100 More

by Dis Appointed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lonnie, Brandon Ayala
Feb 03, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Hello, Thank you for taking the time to share your review. Please feel free to reach out to me so that we can discuss this further. You can reach out to me at your own convenience. I look forward to connecting with you. Best, Leo Griggs Lgriggs2@flcdjr.com 469-445-3846 Forest Lane CDJR

Feb 08, 2021 -

Dis Appointed responded

After having submitting this review, having a co-worker call leaving a voice mail for someone she was transferred to and emailing a service email I saw scroll across the top of the screen my husband received a call the next morning and we did receive a refund check. Still disappointed though... The $100 was requested by your company to hold the vehicle while you were supposed to be figuring out a deal. The check stub referenced, I can't remember the exact verbiage, it was as if we had a deal and made a deposit payment and we backed out, which was not the case. Anyhoo... neither her nor there. We received our money and we will not be returning to your facility... ever. And, it took almost a month for you to reply to the original complaint? Are you that backed up???

January 06, 2021

This is the second time I have taken my jeep to the dealership.like the first time always treated me good .like always excellent communication excellent service and a good follow up.cannot say anything More

by a062064
Customer Service
Recommend Dealer
Yes
Employees Worked With
Linda Hammond.
Jan 06, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are happy to learn that our team consistently provides you with communicative service. If Forest Lane Chrysler Dodge Jeep Ram can do anything else for you, please be sure to let us know.

January 05, 2021

Great dealership, exceptional customer support with dignity and respect . Danna Smith is Amazing .. No pressure sales other than trying to help first and win business. Leo Is a star. More

by Ravi kumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danna Smith , Leo Griggs
Jan 06, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your amazing experience with Leo at Forest Lane Chrysler Dodge Jeep RAM. Congratulations on your vehicle! Please do not hesitate to reach out if we can help you further with anything else!

January 05, 2021

Service department very professional, always willing to help also explain every step of the process and They sent me a video explaining what they did it to My car More

by Fobos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Avalos
Jan 06, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Department and we hope that you will continue to choose us as your dealership at Forest Lane Chrysler Dodge Jeep Ram!

January 05, 2021

Brought the Gladiator in for an oil change and tire rotation. In and out in about an hour. Great service, and great overall experience. Will be bringing it back for any future service needs. More

by jeff_hopfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Avalos, Javier Tamez, Eddie Campbell, Nick Manry, Angela Adams, Mark Ramos
Jan 06, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Thank you for the positive feedback! We are happy to know that you were provided with great service and we hope that you will continue to visit us at Forest Lane Chrysler Dodge Jeep Ram.

January 01, 2021

It was great and sales person was helpful and the people were kind in helping me get the car I wanted with much trouble would come back again More

by mn780462
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby Navarro, Brandon Ayala
Jan 02, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

We truly appreciate you awarding us such a spectacular review about your great experience. Swing back in anytime at Forest Lane Chrysler Dodge Jeep Ram if we can help with anything else!

December 31, 2020

I brought my vehicle in to be serviced at Forest Lane Dodge. Mr. Eddie Campbell was awesome and took great care of me. Great job! More

by john.birdsall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Campbell, Manny Vasquez , Yavon Brewster
December 30, 2020

The used car is what i was looking for .... sat down with there sales rep . ...asked for their " best " price .. he came back with what he said was his " best " price ... appeared fair .. we discussed More

by dj_eagan
Recommend Dealer
No
Employees Worked With
Brandon Ayala, Manny Vasquez
Jan 13, 2021 -

Forest Lane Chrysler Dodge Jeep Ram responded

Hello, Thank you so much for taking the time to share your feedback regarding the purchase of your vehicle. Rest assured, we want to ensure our guests are happy with their experiences. Please contact me directly to discuss your feedback further. Your time is greatly appreciated. Best, Leo Griggs Lgriggs2@flcdjr.com 469-445-3846 Forest Lane CDJR

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