Forest Lane Chrysler Dodge Jeep Ram

Drive in for safety inspection (no appointment) was done quickly and efficiently. All staff very friendly and willing to assist with our needs very time we come in. quickly and efficiently. All staff very friendly and willing to assist with our needs very time we come in. More

La mejor atencion,las mejores ofertas que puedan ver,muy hamables y dispuestos ha colaborar por tu mejor opción, todos los maneger muy atentos,particularmente Manny que fue el principal en hacer mi proceso hamables y dispuestos ha colaborar por tu mejor opción, todos los maneger muy atentos,particularmente Manny que fue el principal en hacer mi proceso,se los recomiendo...pero todos son exelentes(Mario,Brandon,Hector,Rob,Cesar,Guillermo,)ha todo el equipo y al diller.. More

Online scheduling was a breeze and when I arrived, everyone was sooooo friendly. After checking out out the other area dealerships to maintain my "new to me" Jeep, I think I have found a home. Service everyone was sooooo friendly. After checking out out the other area dealerships to maintain my "new to me" Jeep, I think I have found a home. Service was efficient and thorough, I will definitelyt be back! More

Both dealership and service departments have continually gone above and beyond great Customer Service. I found them because I kept getting a bait and switch tactic at another dealer/service department in an gone above and beyond great Customer Service. I found them because I kept getting a bait and switch tactic at another dealer/service department in another location. Oil changes and some light repairs were done on my previous 2015 Dodge Grand Caravan at Forest Lane location. When I thought about replacing that vehicle, I went over to the dealership Sales Dept and wasn't disappointed. I purchased a 2019 Dodge Grand Caravan and drove out within a few hours. I had told them my maximum amount I'd be willing to spend and while it took some effort, they kept that and the monthly payment where I needed it to be. When I squawked about not having an emergency tire, they smiled and made sure I got the whole tire kit. I was surprised and quite pleased at how far they went to help me. Following that, I went to the service department because I was told by a tire dealer that the frame holding the spare tire underneath the console was missing. The Service Department took a look, then explained the situation (Dodge is no longer providing spare tires and brackets). I was surprised at the Dodge Corporation, and your representative took time out giving me suggestions on how to store the spare tire. I am delighted with the service department as they saved me many unnecessary expenses, and the dealership, especially Summer, my sales rep, for all the extra effort they went through to see I was satisfied. Kudos to Jesse in the Service Department and all the employees who went to great pains to help me every time I go in. More

When eye came 2 forest lane dodge 4 service oil change eye got got more then eye expected they went underhood n showed me t eye got got more then eye expected they went underhood n showed me t More

I am not at all happy with how a SMALL, & EASY request for help with head light bulb check was handled. Replaced drivers side head lamp approx.3wks. ago-same new light went out. On 5/6/21 returned to have for help with head light bulb check was handled. Replaced drivers side head lamp approx.3wks. ago-same new light went out. On 5/6/21 returned to have it looked at or replaced and was told I would be required to pay for diagnostic due to fact it failed so soon after replacement. I reminded manager that they had last touched area for repair & instead of assuming it was not their error or bulb failure they wanted me to pay for diagnosis and leave vehicle at dealer..I was reminded by manager that there was no warranty for bulb or labor. Truck is 14yrs. old w/129k and it was only third bulb in all those years. God forbid that someone had said " you know, let us pop the hood or look at it to see if maybe it is loose bulb or something ". It was automatically assumed I had an electrical issue and they wanted me to pay for diagnosis for what turned out to be a loose bulb!!! I declined & left stating that I would never return. Drove to Samstone in Addison on way home-they had inspected vehicle last--TURNED OUT TO BE A LOOSE BULB--FIXED IN SECONDS W/O CHARGE!!!THANKS FOR ALL THE CARE AND CONCERN. More

My review is for Donna Smith. She contacted me a year ago because I was searching for a Dodge Challenger and wasn't ready to buy at the time. She stayed in contact with me throughout the entire year, until I because I was searching for a Dodge Challenger and wasn't ready to buy at the time. She stayed in contact with me throughout the entire year, until I was ready to purchase. When I was ready, she went above and beyond to get me the car I wanted and the color! Thank you Donna, for everything. More

Mario was great to work with. Knowledgeable, helpful and friendly. Will definitely do business with him and Forest lane again. Thanks to everyone for a smooth deal. friendly. Will definitely do business with him and Forest lane again. Thanks to everyone for a smooth deal. More

In my few vehicle services, Linda (service center) was always been honest, courteous, and respectful. Those characteristics are hard to find anywhere nowadays. Not only have I been impressed with their em always been honest, courteous, and respectful. Those characteristics are hard to find anywhere nowadays. Not only have I been impressed with their employees, but they’ve had me in and out in no time. Definitely a happy customer. More

Great overall experience. We were in and out in a short period of time. Everybody was very friendly and helpful i would definitely recommend this dealership period of time. Everybody was very friendly and helpful i would definitely recommend this dealership More