Forest Lane Chrysler Dodge Jeep Ram

I am not at all happy with how a SMALL, & EASY request for help with head light bulb check was handled. Replaced drivers side head lamp approx.3wks. ago-same new light went out. On 5/6/21 returned to have for help with head light bulb check was handled. Replaced drivers side head lamp approx.3wks. ago-same new light went out. On 5/6/21 returned to have it looked at or replaced and was told I would be required to pay for diagnostic due to fact it failed so soon after replacement. I reminded manager that they had last touched area for repair & instead of assuming it was not their error or bulb failure they wanted me to pay for diagnosis and leave vehicle at dealer..I was reminded by manager that there was no warranty for bulb or labor. Truck is 14yrs. old w/129k and it was only third bulb in all those years. God forbid that someone had said " you know, let us pop the hood or look at it to see if maybe it is loose bulb or something ". It was automatically assumed I had an electrical issue and they wanted me to pay for diagnosis for what turned out to be a loose bulb!!! I declined & left stating that I would never return. Drove to Samstone in Addison on way home-they had inspected vehicle last--TURNED OUT TO BE A LOOSE BULB--FIXED IN SECONDS W/O CHARGE!!!THANKS FOR ALL THE CARE AND CONCERN. More

My review is for Donna Smith. She contacted me a year ago because I was searching for a Dodge Challenger and wasn't ready to buy at the time. She stayed in contact with me throughout the entire year, until I because I was searching for a Dodge Challenger and wasn't ready to buy at the time. She stayed in contact with me throughout the entire year, until I was ready to purchase. When I was ready, she went above and beyond to get me the car I wanted and the color! Thank you Donna, for everything. More

Mario was great to work with. Knowledgeable, helpful and friendly. Will definitely do business with him and Forest lane again. Thanks to everyone for a smooth deal. friendly. Will definitely do business with him and Forest lane again. Thanks to everyone for a smooth deal. More

The second time visiting this facility I noticed I was greeted immediately every time and felt welcomed. I really enjoyed the professionalism, all the time and patience that was put into our sell, and cle greeted immediately every time and felt welcomed. I really enjoyed the professionalism, all the time and patience that was put into our sell, and cleanliness of the establishment. Especially with Sommer's down to earth personality and her erudite knowledge of the vehicle really had me sold. I would recommend this place to others! More

In my few vehicle services, Linda (service center) was always been honest, courteous, and respectful. Those characteristics are hard to find anywhere nowadays. Not only have I been impressed with their em always been honest, courteous, and respectful. Those characteristics are hard to find anywhere nowadays. Not only have I been impressed with their employees, but they’ve had me in and out in no time. Definitely a happy customer. More

Great overall experience. We were in and out in a short period of time. Everybody was very friendly and helpful i would definitely recommend this dealership period of time. Everybody was very friendly and helpful i would definitely recommend this dealership More

Received the worst service from Joel from finance, he is very rude and unprofessional! Promised me 2 services and when I tried to call him to get the first one he wouldn’t answer my calls, then said he didn very rude and unprofessional! Promised me 2 services and when I tried to call him to get the first one he wouldn’t answer my calls, then said he didn’t remember me ! Once there he was very disrespectful, when y’all tried to get me to buy a car everyone was so nice yet now that I got it y’all don’t provide the same customer service. I am very disappointed and I will not be going back. More

Don't buy a car here. They ran my credit three times. Tried to remove/hide a $2,000 rebate from me. Tried to charge me for two products that provide same feature (Elo and UConnect). When I rejected an ac Tried to remove/hide a $2,000 rebate from me. Tried to charge me for two products that provide same feature (Elo and UConnect). When I rejected an accessory they just replaced the line item with another accessory I did not request (crossed out "Elo" and replaced with "paint & fabric" for same price). Signed all financial paperwork and made me wait 30 min in their office and never came back to let me know the transaction was done. I still don't have keys and they have not told me when I would get the keys. I'm paying $70,000+ (2021 White Jeep Gladiator Rubicon) for this truck. The service is horrible. Worked with Chad in finance. More

Great customer serviceBest sales lady I will definitely Great customer service Best sales lady I will definitely go back for my next vehicle or trade in. I just honestly felt so comfortable being th Great customer service Best sales lady I will definitely go back for my next vehicle or trade in. I just honestly felt so comfortable being there 🤗 More

I think they need to chose their words more carefully especially if you are going to say its physical damage that is outside of the customer control. especially if you are going to say its physical damage that is outside of the customer control. More