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Forest City Honda - Service Center

Forest City, NC

4.8
869 Reviews

869 Reviews of Forest City Honda - Service Center

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April 03, 2020

Took my civic in for a detail cleaning. It was returned to me like a new car. I am very picky and I was extremely please. Inside and outside was excellent! Wendy was so sweet and kept me informed on the pr More

by SAXEJAZZ58
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2020

Took time to explain things to me several times without any evidence of frustration, because I just wasn't understanding. Chris, not Ruiz, but has a man bun, and Wendy More

by RONNIECONNIE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, but don't know his last name. I would describe his hair put into a man bun. Very nice young man in the service department that worked on my car.
March 31, 2020

It is conveniently located and generally reliable for servicing vehicles. The employees are polite and knowledgible about their positions. Overall they get the job accomplished. More

by ljv
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2020

Great Service Very personable and honest. I always have a good experience at this dealership when I bring my car in for maintenance. Always friendly and helpful More

by cwalker17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 26, 2020

Charge more than quoted. I was happy that they got me a key replacement quickly. I just hate when car dealers and service departments charge more than they quoted. They quoted More

by TIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember the name of the people that did the quote and was not told who actually made the key.
Mar 30, 2020 -

Forest City Honda responded

I am so sorry that you had a negative experience with us. I did some research on the situation and found that when you received the quote from our parts department, you were not quoted "plus taxes and shop supplies" as per our usual price quoting. We, like every other repair shop, charge applicable sales tax and shop supply fees on every RO. We have had an employee meeting and discussed this exact situation, so that clients in the future do not feel the same as you. We certainly do not have hidden fees here at Forest City Honda. We simply made a human error in quoting all of the taxes/fees to you. I ask that you please forgive our actions, as we have provided you excellent service in the past. We also want to thank you for bringing this to our attention, as this is the only way we can get better as a dealership. If you have any further questions, please do not hesitate to contact me. Chris Ruiz, Service Manager 828-286-2614 x 5105.

March 23, 2020

Very quick maintenance! Everything was explained as soon as I pulled into the bay. I will continue to visit the business. It also helps they are close by ;) More

by MOLLIEMCCRAW
Recommend Dealer
Yes
Employees Worked With
Chris Nolen
February 29, 2020

Service with a smile and Chris Nolen very good service tech they did everything I ask for will go back for all my Honda needs More

by charlesjustice1
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Warlick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Nolen
February 27, 2020

Great service and service representative. Always goes out of her way to make sure I’m taken care of. Makes sure I’m offered other services. More

by shaneatchley
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2020 -

Forest City Honda responded

On behalf of all of us at Forest City Honda,I would like to thank you for sharing this great review about our dealership we are thrilled that you enjoyed your experience with Wendy Wall. we will be sharing your feedback amongst our team and please come visit us again soon! Respectfully, Al Neal General Manager

February 27, 2020

VERY GOOD THEY WERE VERY FRIENDLY AND REVIEWED EVERYTHING THEY WERE GOING TO DO. THE LADY WAS VERY HELPFUL AND FRIENDLY. THEY WERE ALSO VERY PROMPT AND THROUG More

by KLMOUNTAINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2020

Great parts department they have the most friendliest group of guys working there! There service and sales department as well! They always go the extra mile to help customers with a smile! More

by terry7454
Recommend Dealer
Yes
Employees Worked With
KURT WATERS
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