Ford of Upland - Service Center

The service experience was pleasant, everyone helpful. I would of given them a 5 stars but the customer waiting room, was not very accommodating. No Coffee was made and the TV was not turned on. Waitin I would of given them a 5 stars but the customer waiting room, was not very accommodating. No Coffee was made and the TV was not turned on. Waiting 3 hours in the morning, would of been more pleasant. I usually take my car in Victorville. Where, coffee, donuts and the TV on. More

Excellent as usual Took care of my battery issue and oil change. No appointment, no problem. Have never been disappointed in the service at upland ford. Mario was gre Took care of my battery issue and oil change. No appointment, no problem. Have never been disappointed in the service at upland ford. Mario was great. More

Was my car even worked on? Start at the end...went to pick up my car. Paid and went outside to wait....and waited...and waited. Finally, Gabriel, one of the only friendly person Start at the end...went to pick up my car. Paid and went outside to wait....and waited...and waited. Finally, Gabriel, one of the only friendly personalities on the lot, saw me waiting and said he would get car. Not sure if that was part of his job, but at least helpful. Waited for a bit more, finally he came back around and said car wouldn't start...battery needed a jump. I checked paperwork and they tested battery and it was fine. Anyway, he found battery jumper and started car. He brought car around, tested battery again, looked ok, just said to keep it running for about 20 min. Ok,,,whatever. Got in car and Low Brake Fluid error message on dash. THIS IS ONE OF THE REASONS I BROUGHT CAR IN. He took car back, and I waited again. Mind you, this is after car was repaired and after Gus called for me to pick up car. So he brought car back said fluid was low and filed it up a bit. So now I'm thinking....was this all it needed? When I came in, Gus told me that I should have brake fluid changed or flushed or whatever it is you do to correct this, charged me $300+ and when I pick up car problem still exists. Honestly, I'm not sure if anything was done with brake fluid other than Gabe putting more in. Seriously. During this time, I talked to Gus when battery was dead, he said he would have it tested. But when It was finally tested I asked if Gus asked him to test it, he said NO, that he was doing it because I asked him to. When issue with Error Msg was noticed, I went to look for Gus but he wasnt around. Also, is it so xxxxing difficult for people to be friendly at this place? My God... More

I keep having the same/reoccurring issues with a new car. My car continuously has wiring issues. Doors pop open and car shuts off without turning on. Have to get continuous service for the same issues. My car continuously has wiring issues. Doors pop open and car shuts off without turning on. Have to get continuous service for the same issues. More

Service/maintenance Great experience. This was the second time I dealt with Ford of Upland and I'm glad I made the switch. Kim was very, very helpful and knowledgeable. I Great experience. This was the second time I dealt with Ford of Upland and I'm glad I made the switch. Kim was very, very helpful and knowledgeable. I will definitely be coming back. More

Quick Lane - Rancho I love going to the Quick Lane on Arrow Route in Rancho to get my service. They are fast, friendly and extremely efficient. I have never had a bad ex I love going to the Quick Lane on Arrow Route in Rancho to get my service. They are fast, friendly and extremely efficient. I have never had a bad experience Bill is always very helpful More

Sevice advisor was great. The service department is horrible The service advisor Kim that helped me was great. The actual service area was unorganized and chaotic, the cashiers are terrible and not friendly. Ov The service advisor Kim that helped me was great. The actual service area was unorganized and chaotic, the cashiers are terrible and not friendly. Overall aside from the service advisor that helped me, everything else is not good. More

Great experience I like the one on one and that not everyone has to her your problem with the service advisor, since the have their own office. I would definitely com I like the one on one and that not everyone has to her your problem with the service advisor, since the have their own office. I would definitely come back. More

Car service Mario was helpful and communicated well about the services. Answered questions promptly and professionally. The car service was done promptly did not Mario was helpful and communicated well about the services. Answered questions promptly and professionally. The car service was done promptly did not have to wait too long. More

Kim Hawkins -Outstanding Costumer Service Kim Hawkins has been my service advisor since coming to Upland Ford for routine maintenance. she also Handed warranty issues on my 2017 F 150 and and Kim Hawkins has been my service advisor since coming to Upland Ford for routine maintenance. she also Handed warranty issues on my 2017 F 150 and and a collision repair on our 2015 Edge. . The repairs on both vehicles exceeded my expectations. Kim kept me posted at all times .handling any questions from the factory, I always felt Kim was in my corner all the time More