Ford of Upland - Service Center

Great experience with Gus and the guy who checked me in. Gus was awesome and made me feel at home. He welcomed my dog and was very personable. The young man who checked me in was very courteous and pleasant. Gus was awesome and made me feel at home. He welcomed my dog and was very personable. The young man who checked me in was very courteous and pleasant. They both deserve a paid day off. Great overall experience. More

Great Service Guess helped me out with my service. Great guy. I always come to Ford of Upland for service in my focus. Will be making an appointment soon to have my Guess helped me out with my service. Great guy. I always come to Ford of Upland for service in my focus. Will be making an appointment soon to have my recalls examined. More

Excellent Kim gave me excellent customer service she is very knowledgeable and has helped me in the past.I've had other customer service reps in the past and th Kim gave me excellent customer service she is very knowledgeable and has helped me in the past.I've had other customer service reps in the past and the experience wasn't so good More

Great service and steve was so helpful He was great and he help me with my car issues and he was really helpful and so polite good luck brother in your work He was great and he help me with my car issues and he was really helpful and so polite good luck brother in your work More

Awesome service Gus took my mustang 2018 and returned it same day and it works like brand new. Awesome service, friendly people and even offered to take me home with Gus took my mustang 2018 and returned it same day and it works like brand new. Awesome service, friendly people and even offered to take me home with a shuttle. Couldn’t be happier. More

Service experience Easy, no problems encountered, left the vehicle in the morning and it was ready as promised, one thing they could have done was to wash the vehicle an Easy, no problems encountered, left the vehicle in the morning and it was ready as promised, one thing they could have done was to wash the vehicle and it wasn’t done More

Recall Service I needed to make a service appointment for regular maintenance & to complete a recall service that I had just received notification from Ford. I tried I needed to make a service appointment for regular maintenance & to complete a recall service that I had just received notification from Ford. I tried calling twice to make the appointment for both servicing but I kept getting a voicemail & after 2 days of no return call I came in to make the appointment. I asked if the dealership had the recall notice part or if it had to be ordered because I didn't want to have to come on twice to do the work. I was told yes, the part was in & didn't need to be ordered. I made the appointment for the regular servicing & the recall service to get it done on the same day. When I came in that morning I was told they needed the truck until the afternoon to complete both services. When I picked up the truck I was told that the recall notice part was on order & I would have to come in another time to get the recall servicing done. I wasn't happy as I had specifically asked if the part was in stock because I didn't want to have to come in twice & I was assured twice that the part was in. So now I have to take another day out of my schedule to get the recall work done. More

Ford Fiesta broke down My daughter’s car broke down and needed to be towed to the dealer. They were able to tell me it needed a battery very quickly and delivered my car tha My daughter’s car broke down and needed to be towed to the dealer. They were able to tell me it needed a battery very quickly and delivered my car that same day. My daughter was able to make it to her driver’s test. More

Routine Maintenance I trust upland Ford maintenance group they've always done good work for me. You pay more at the dealership but I buy piece of mind at the same time. I trust upland Ford maintenance group they've always done good work for me. You pay more at the dealership but I buy piece of mind at the same time. More

Outstanding Service Kim Hawkins provides a professional, friendly, and informative experience. Kim Hawkins is the best Service Manager we have ever worked with to service Kim Hawkins provides a professional, friendly, and informative experience. Kim Hawkins is the best Service Manager we have ever worked with to service our vehicles and we have visited many dealerships in the past 40 years. Ford of Upland delivers the work as promised and the mechanics do a great job! Thank you Ford of Upland! More