Ford of Upland - Service Center

Excellent Customer Service I had an issue with my truck and was stuck without a vehicle. Without any notice I had it towed to Ford of Upland and they were very accommodating eve I had an issue with my truck and was stuck without a vehicle. Without any notice I had it towed to Ford of Upland and they were very accommodating even offering me a ride home. I expected to be without my truck for a day or two. Much to my delight I received a call later that afternoon saying my truck was ready. Here’s the best part, I picked it up and was told it was no charge due to warranty. I fully expected to be gouged for something but thankfully they were honest and fixed it free of charge. More

Not fully informed when make appointment on phone the 49.95 service I questioned 3 times on phone compared to the almost $600. 00 service charge, when I came in, left me upset. I called to be informed the 49.95 service I questioned 3 times on phone compared to the almost $600. 00 service charge, when I came in, left me upset. I called to be informed by professionals so I would know what to expect. I was was sadly disappointed. The actual service was great More

Ford airbag recall I was very pleased to know that ford did mobile on site repairs for my airbag recall. The dealerships were requiring me to leave the car all day makin I was very pleased to know that ford did mobile on site repairs for my airbag recall. The dealerships were requiring me to leave the car all day making it very difficult to make time. I received a notice on my door from Daniel at the airbag recall team and he promptly came to make the repair. Very hassle free! I’m very pleased. More

Easy Drop off and pick up Steve was great as usual, awesome at recommending. He’s always honest knowledgeable he’s pretty chill and not pushy. He’s why I keep coming back &#128 Steve was great as usual, awesome at recommending. He’s always honest knowledgeable he’s pretty chill and not pushy. He’s why I keep coming back 💪👍 see again on my next service trip. More

great service Professional friendly knowledgeable service that addressed all my concerns and answered all my questions Thanks for a job well done including updating Professional friendly knowledgeable service that addressed all my concerns and answered all my questions Thanks for a job well done including updating my knowledge of some of the options on my vehicle More

Routine care easy I took my vehicle in for a 50,000 mile check. Because i have taken care of my vehicle the things that needed checked were not too many. My Service Adv I took my vehicle in for a 50,000 mile check. Because i have taken care of my vehicle the things that needed checked were not too many. My Service Advisor, Steve M., was very welcoming, polite and professional. More

Solved a chalenge I had a problem with the sync feature and my cellphone. I took my Fusion to them on a Saturday, and yet they took care of my challenge that same day a I had a problem with the sync feature and my cellphone. I took my Fusion to them on a Saturday, and yet they took care of my challenge that same day and fixed it to my satisfaction. Thanks to Steve and others for being prompt and for the knowledge they have. More

The works I was acknowledged quickly and written up fast. The waite was what I expected. The cost was better than expected. Wish my name and address were corre I was acknowledged quickly and written up fast. The waite was what I expected. The cost was better than expected. Wish my name and address were correct on the order. More

Working with Kim was awesome! The reason why i even had an experience with Ford of Upland was because the dealer where i originally bought my Edge does not perform diagnostic servi The reason why i even had an experience with Ford of Upland was because the dealer where i originally bought my Edge does not perform diagnostic services on Saturday, Ford of Upland does. Long story short, warranty covered major repair was needed and i was provided a loaner for the duration. Working with Kim was a great experience as she often touched base with me via text and provided answers to all my questions. For me, the circumstances of the repair needed was a bummer but the experience working with Ford of Upland was near hassle free. More

Ford Service Everything that needed to be done was done and the service provider was nice and friendly. I wish he had offered a car wash. I thought it automaticall Everything that needed to be done was done and the service provider was nice and friendly. I wish he had offered a car wash. I thought it automatically came with the service, but found out you have to ask for it. Hmm. How would people know that?? More