Ford of Upland - Service Center

Based off past experiences Based off my previous experiences with service at this dealership, I would give it another try. Based off my experience yesterday I would recommend wi Based off my previous experiences with service at this dealership, I would give it another try. Based off my experience yesterday I would recommend with caution and not sure that I would go back. Even though I had an appointment and even showed up early, it took 4 1/2 hours for just an oil change. I was called almost 2 1/2 hours after it was promised. And not even a courtesy car wash was done. I was not offered a ride home so I had to walk. Thankfully I was able to have them pick me up when my vehicle was done. I just feel that communication was lacking as well as consideration. So I’ll give it another try because I’m loyal but if it happens again I’ll be ready to try another dealership. I can’t list any employee that I worked with because nobody introduced themselves. I dealt with Gus as the gentleman who did the intake, he was nice. More

Good job! Service is good, The jobs has been done great! But it is too busy to handle schedulled job to be completed in promissed time frame! Service is good, The jobs has been done great! But it is too busy to handle schedulled job to be completed in promissed time frame! More

They don't listen to the customer very well Had to come back twice in the same day because the vehicle was not done the work was not done how to how to pay two different times just a lot of conf Had to come back twice in the same day because the vehicle was not done the work was not done how to how to pay two different times just a lot of confusion More

Surprised Other then having part in stock everything went as promised.accuatual repairs took half the time quoted . The new location I’m sure will be more user Other then having part in stock everything went as promised.accuatual repairs took half the time quoted . The new location I’m sure will be more user friendly. More

Service needs improvement! I had an appointment for oil change and I arrived 20 minutes early, it ended up taking 2 hours and then I asked if car wash was included. I was told I had an appointment for oil change and I arrived 20 minutes early, it ended up taking 2 hours and then I asked if car wash was included. I was told it had to be requested but I wasn't aware of that until after the fact, they obliged taking another 15 minutes and car was still dirty. I think I will be going back to Citrus Ford for service. More

Service i Went to Ford of Upland for service on my car. They were very personal and nice. I like going here because they are not pushy trying to sell me. i Went to Ford of Upland for service on my car. They were very personal and nice. I like going here because they are not pushy trying to sell me. More

Avoid Kim at all cost Kim never put in my paperwork so my car sat in there lot all day. When doors were closing I started getting impatient and that’s when I discovered her Kim never put in my paperwork so my car sat in there lot all day. When doors were closing I started getting impatient and that’s when I discovered her errors. She never submitted my paperwork so my car got looked at as they were closing the doors behind my car. She pulled up with the technician in the passenger seat doing the work as she pumps my brakes like a nascar driver. It took 5 minutes yet I was without a car all because of Kim’s incompetence and disorganization. She was blaming the girl who made the appointment for scheduling me on such a busy day. Well I scheduled early and still got helped last. This was the worst experience I ever had here. Might not return. I don’t want Kim hanging on my car door like we’re buddies after all those errors. More

Oil Change The Works Great service. Friendly and professional. The only thing I would say is to have a different system of consistency. What I mean by that is for example, Great service. Friendly and professional. The only thing I would say is to have a different system of consistency. What I mean by that is for example, when having been written up by the porter outside, I requested to have the car washed per company policy because if not requested, they won’t do it. Now, I don’t know if I need to tell the service writer INSIDE to also have it washed, because when I returned to pick up the vehicle, it hadn’t been washed. I figured since I had told the porter outside, he would put in the request in the write-up slip. It was maybe around 5:10PM when car was ready for pickup. I mean I get it; it’s late in the day. The day’s almost done and everyone wants to just get out. So I just don’t know if I need to let the porter outside know AND the service writer inside, or not sure how information gets relayed, but I just look for consistency in service. Thank you. More

Friendly customer service Overall, the process to receive the vehicle for service was too slow. I spent an hour to just drop off the car which is too long. Overall, the process to receive the vehicle for service was too slow. I spent an hour to just drop off the car which is too long. More

Excellent service Great service experience. Ease of dropping off and picking up. Communicated updates as needed. Reasonable prices. Service done in a timely manner. Wil Great service experience. Ease of dropping off and picking up. Communicated updates as needed. Reasonable prices. Service done in a timely manner. Will definitely use again. More