Ford of Upland - Service Center

Got me in Staff was extremely helpful and friendly. They continued to check on me to make sure I was good. Great group of people working at Ford of Upland Staff was extremely helpful and friendly. They continued to check on me to make sure I was good. Great group of people working at Ford of Upland More

Good service I took my expedition in without an appointment, but they got me in and I waited for my vehicle. It took about 1.5 hours. I was updated twice during I took my expedition in without an appointment, but they got me in and I waited for my vehicle. It took about 1.5 hours. I was updated twice during the time. My only recommendation would be to wipe the black finger prints off the white hood before delivering back to the customer. Overall very pleased. More

Friendly staff but not really customer orientated Still waiting on a call back from service coordinator. Called in on Monday to find out how far his research went regarding recalls, left message askin Still waiting on a call back from service coordinator. Called in on Monday to find out how far his research went regarding recalls, left message asking for a call back. More

Personable service Good customer service...dropped off car for oil change, etc. And also recall (I had not had any problem). Mario was very helpful, explained recall rea Good customer service...dropped off car for oil change, etc. And also recall (I had not had any problem). Mario was very helpful, explained recall reason, and was friendly. Used a "special" I had received online. More

Easy to Work with Advisor was easy to work with kept me inform and was able to answer all my questions and services done quickly this is my go to dealership Advisor was easy to work with kept me inform and was able to answer all my questions and services done quickly this is my go to dealership More

Awesome people to work with They did what they told me and did not try to baffle me with a lot of other stuff that needed to get done just to make money off me. They honored my c They did what they told me and did not try to baffle me with a lot of other stuff that needed to get done just to make money off me. They honored my coupon even after a little expired after I told them I just returned from a deployment. More

It ws an awesome experience! We have been coming to Ford of Upland for many years because we own 4 Fords. We have always gotten excellent treatment by everyone there. Kim and Er We have been coming to Ford of Upland for many years because we own 4 Fords. We have always gotten excellent treatment by everyone there. Kim and Eric were great as usual. Kim told me when the servicing of our vehicle would be done and as promised it was completed right on time. She also texted me questions that she had about additional servicing our Explorer needed such as a new battery. I approved it immediately with a return text, saving tim and preventing an additional trip. Great job! More

Service Review Went in for a list of repairs and ended up having a problem with our extended warranty. Gus tried everyday ro get me on my way. Very diligent service Went in for a list of repairs and ended up having a problem with our extended warranty. Gus tried everyday ro get me on my way. Very diligent service with my insanely slow warranty company. Once the warranty repairs were approved the fixing was finished very quickly! More

Very long wait time to see the service technician. Need to have more service people on Saturdays. Having to walk and get printouts seems a waste of time. to see the service technician. Need to have more service people on Saturdays. Having to walk and get printouts seems a waste of time. More

Bad Service Got there and then other customers got in behind me they took like there customers before me. That got me a little mad The service technician told me Got there and then other customers got in behind me they took like there customers before me. That got me a little mad The service technician told me he would call me when the car was ready but I had to call the Ford Center to see if my car was ready that was at 4 o’clock and I told them to wash my car and they did not I paid for my car I came home then the technician calledTo tell me that my car was ready that’s not good service I’m kind of disappointed at that kind of service More