Ford of Upland - Service Center

Kim is the xxxx!! Absolutely love Kim. We have been there a few times for service with our vehicles and every time she makes us feel like she really cares and she keeps Absolutely love Kim. We have been there a few times for service with our vehicles and every time she makes us feel like she really cares and she keeps us up to speed on everything along the way. She is personable and all around a badass person! We adore her through and through! Thanks for the great service from your mechanics too, your diesel tech rocks! More

The Techs. are very poorly trained Took my car in for service the tech. thought my car was a ecoboost car I guess when he was under the car and putting the oil in on top and didn't see Took my car in for service the tech. thought my car was a ecoboost car I guess when he was under the car and putting the oil in on top and didn't see a turbo I guess he thought Ford put it in the glove box so he over filled the oil by 1,2 Qts of Oil? then what oil didn't go in the motor went all over the top of the motor, I mean a lot of oil, there was even oil on the bottom of the windshield and sent it out that way. He rotated the tires and the torque spec. for the lug nuts is 100 ft lbs all lug nuts were under 50 ft lbs The techs don't care about the Quality of work and are poorly trained I would hate to think what they could happen with something more complicated ????? And the service writer could not even get my name correct even after tell him over and over??? More

Less than great service Let me preface what I'm about to report by saying this is the first time my experience with this dealership went so wrong. I brought my truck in for r Let me preface what I'm about to report by saying this is the first time my experience with this dealership went so wrong. I brought my truck in for recalls and mirror heat repair and after being told that my truck was going to be done at the end of the day, I expected to be updated by the end of the day. When I wasn't notified not even once as to the status of my vehicle, I started making phone calls to the dealership. Left messages for Kim to call me back as well as the service mgr. to no avail. When On the 4th call I finally was able to speak to someone that promised me would check on vehicles progress, she put me on hold for a half hour until I finally hung up and called again quite aggravated and demanded to not be given to another voice mail message I was transferred to the service mgr. only to find out my truck was not going to be done and perhaps could be done by the next day. I ended up calling the following morning to find out the truck was ready to be picked up. When picking up truck I noticed the left mirror heat problem was not repaired, supposedly couldn't duplicate problem. I have to imagine in their hurry to get truck out of there the tech did not spend enough time figuring out the problem. Every morning I have to roll window down and wipe mirror down, right side does it's job every time. To say I'm a little disappointed is an understatement, I just can't imagine even as hammered as you all were, that someone couldn't have taken 5 minutes to let let me know my truck wasn't going to be done so I could make other plans. More