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418 Reviews of Ford of Upland - Service Center
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April 10, 2019
No part in stock I came there to have my car serviced for oil and a recall on a part but you have no heart and you know nothing about the recall so now I have to go ba I came there to have my car serviced for oil and a recall on a part but you have no heart and you know nothing about the recall so now I have to go back a second time once you get the part and have it installed More
by KCMCKEE56
Verified CustomerEmployees Worked With
None
April 08, 2019
Great job Told me I had warranty work needed and took care of it. Keep me informed on the work. Offered me a rental vehicle. Called me as soon as was done Told me I had warranty work needed and took care of it. Keep me informed on the work. Offered me a rental vehicle. Called me as soon as was done More
by RDK6735
Employees Worked With
Kim Hawkins
April 08, 2019
Excellent Kim was highly professional and customer service oriented. I truly appreciate her sense of urgency. Kim was very knowledgeable about what services my Kim was highly professional and customer service oriented. I truly appreciate her sense of urgency. Kim was very knowledgeable about what services my car needed, but more importantly, she took her time explaining every detail, to ensure that I left there without any unanswered questions. More
by LARRYAAPBC
Employees Worked With
Kim Hawkins
April 08, 2019
Customer for 25 years + Personable, professional and well informed staff; timely service with good communication: They always keep me updated on my car's status and they real Personable, professional and well informed staff; timely service with good communication: They always keep me updated on my car's status and they really know their stuff! More
by Frequent Flyer
Employees Worked With
Mark Pavey, Eric Heronime, Steve Martinez, Kim Hawkins
April 08, 2019
Delivered on time as promised Going there to set up an appointment works great. Trying to call a service advisor by phone is difficult. None answer, you can only a voice recording. Going there to set up an appointment works great. Trying to call a service advisor by phone is difficult. None answer, you can only a voice recording. Left several messages with different service advisors but did not get a call back from them. More
by DS
Employees Worked With
Mark Pavey, Steve Martinez
April 08, 2019
A pleasure Everyone was so pleasant and helpful! Easiest most pleasant purchase ever! The little detail repairs were handled promptly and my car looks awesome Everyone was so pleasant and helpful! Easiest most pleasant purchase ever! The little detail repairs were handled promptly and my car looks awesome! Thanks to everyone involved! More
by Redstang
Employees Worked With
Hugo Galvez, George Yousef, Hakim Rahim, Archie Urquhart
April 04, 2019
Kim is fabulous! I have had connection with Kim as my Service Person for several years, now. I generally talk to her prior to coming in, to find out what will be done I have had connection with Kim as my Service Person for several years, now. I generally talk to her prior to coming in, to find out what will be done, so I can plan my day. Generally, we agree on a time, and I show up (that's important to everyone). It was a Very Busy Tuesday, but the estimated time was expanded by only a few minutes (I was marked as a "Waiter". … Sometimes, when the service is just an oil change, other things are checked. If there is something I don't want done (for instance a tire rotation in this case, because my tire rotation comes with my purchase which wasn't at Ford), it is carefully placed on the order, and the request is honored. One time, I asked about a wash, and now, it is shown on the order to begin with (nice, this time, because I needed to change my tags - didn't have to do the wash myself). … Earlier in the year, my battery died (on a Saturday), and I was able to have the Auto Club jimmy the connections to start it so I could get to the Sevice Center. Kin not on duty on a Saturday, but the person who served me agreed with me that diagnostics would be a waste, and I simply purchased the battery, and was out in an hour. Nice job Upland Ford! More
by Traditionalist
Employees Worked With
Hord to know the guys who take the intitial order on the service line, but they are always efficient and happy.,, Kim Hawkins
April 04, 2019
Gets the job done I was there to get my car serviced for the Air Bag recall. Signing in my car was easy. I felt welcome. On the phone with customer service I was told I was there to get my car serviced for the Air Bag recall. Signing in my car was easy. I felt welcome. On the phone with customer service I was told the recall covers a one day rental, but when I asked for it - I was told I would get shuttled instead. My preference was the one day rental. I appreciate the general inspection they provided and that they did it at no cost to me. However, my center console on my dashboard was broken somewhere in the process. One hinge is not in its place or broken and it does not pop open like it used to. It was not in the condition as it was when I dropped it off. I hope future service is more gentle/aware so future cars don't leave with broken features. More
by psrs
Employees Worked With
Robert Perez
April 03, 2019
Awesome I haven't been let down at all in regards to the Service given at Ford of Upland. Kim is always ready to help with questions that I may have. She go I haven't been let down at all in regards to the Service given at Ford of Upland. Kim is always ready to help with questions that I may have. She goes above and beyond to help me out. More
by PSHIBLER
Employees Worked With
Kim Hawkins
April 03, 2019
Your better than Sunrise I had an issue with my vehicle from the day i bought the vehicle so i did what anyone would do contacted the dealership and asked for help.. Long stor I had an issue with my vehicle from the day i bought the vehicle so i did what anyone would do contacted the dealership and asked for help.. Long story short after three months of effort which failed every time. I was initiating the Lemon Law deal but I tried one last thing before following through asked Upland to check out the issue and the service adviser said we can look at it a i am confident we can fix it.. So I told him lets try and during the paperwork process a tech came in so the service adviser said i got a good one for you. Once the adviser told him what the issue was he began to check the computer to see what had been done and in review said the followed what was believed to be the issues so anyway they took the vehicle back and within an hour of the vehicle being taken back they called me and said your car is fixed so I wondered how.. So with everything that happened replacements and reviews. The Upland Ford Tech discovered a fuse issue once he adjusted the fuse as needed my Vehicle was fixed and saved. Sunrise didn't check or pay attention to detail unlike the Tech at Upland this is the second time you team was able to fix something that Sunrise was not able to figure out.. I am now an Upland Ford Service Customer. More
by johnrogina
Employees Worked With
Robert
