Ford of Upland - Service Center

Explicit instructions ignored Explicit instructions to service advisor and passed on to mechanics in writing were completely ignored! Additionally a car wash was also indicated Explicit instructions to service advisor and passed on to mechanics in writing were completely ignored! Additionally a car wash was also indicated on the work order but not accomplished! Service Advisor had a poor attitude and could only offer an “I’m sorry” More

General maintenance of order vehicle I came in to have an overview of my 14 year old vehicle. The problems with the vehicle we're clearly explained and I was told what could wait to later I came in to have an overview of my 14 year old vehicle. The problems with the vehicle we're clearly explained and I was told what could wait to later and the effects of waiting. More

Key fob Car wash soaked my key fob not allowing me to start my car after leaving car was. Towed car to Upland Ford, spoke with Robert Perez and he with techni Car wash soaked my key fob not allowing me to start my car after leaving car was. Towed car to Upland Ford, spoke with Robert Perez and he with technicians took care of my problem faster than expected. More

Great people, service was complete but.. My oil was changed completely. I was told I had brakes that were paper thin and needed new front tires. I also had my car washed and it looked more li My oil was changed completely. I was told I had brakes that were paper thin and needed new front tires. I also had my car washed and it looked more like my car was sprayed and just wipe down, it was still dirty. We decided to get the parts and fix the brakes ourselves. The brakes were not paper thin they were 3/4 of the way worn down, not the emergency that it was made out to be. The tires where replaced but that seems to be the only thing that was not exaggerated with the works deal when I got the oil change. Also my radio station had been changed to something that was not appropriate even for me turned up and left on. If I ever bring my car there again I will ask for my radio not to be messed with and I will not get the car wash because it never actually seems washed just more wipe down More

Great man Just want to say the person that help me in the front desk at the quick Lane is a great person he help me with all my needs in my vehicle apply my dis Just want to say the person that help me in the front desk at the quick Lane is a great person he help me with all my needs in my vehicle apply my discount overall had a great experience will recommend to friends and family More

Great service I took the car in for an oil service and they identified a few other issues on the car that were very important. One major work was still covered unde I took the car in for an oil service and they identified a few other issues on the car that were very important. One major work was still covered under warranty. They estimated two days to complete the job but it was done in one day. I was impressed and they kept me informed. The service advisor was Kim. It hasn't always been like this, but this time i will have to say i was very impressed. More

check engine light They fixed my problem. Transmission pump wasn't working correctly. Took three days, they had to order parts. My service warranty covered a Hertz re They fixed my problem. Transmission pump wasn't working correctly. Took three days, they had to order parts. My service warranty covered a Hertz rental. I was glad to get back in my plug-in hybrid. I'm not liking this review process. Taking too much time. They want me to create a login. More

Flex service I was completely satisfied with the services that Upland Ford performed on my 2009 Flex. The only minor issue was that the car wasn’t washed as reque I was completely satisfied with the services that Upland Ford performed on my 2009 Flex. The only minor issue was that the car wasn’t washed as requested. More

Worst service and management service ever Mark pervy is the worst, I went in for a reg oil change when the tech messed up and spilled oil on my motor for the second time and did not clean it u Mark pervy is the worst, I went in for a reg oil change when the tech messed up and spilled oil on my motor for the second time and did not clean it up, called a day after to have motor steam cleaned witch Kim helped me. After they steamed cleaned my motor, my fan was kicking in on high, brought back Monday morning and asked to only deal with a manager who is mark, I asked what time he would be in, he told me it was a hit or miss because he was moving cars at the storage, also tells me the oil spilled oil was only a tea spoon of oil, after they looked at the truck he ask did you switch out a relay switch ? No sir you guys have been the only ones who have been under my hood, at witch time he asked are you sure ?????? Yes I am sir I said...... when trying to vent with my frustrations and how I wasted four hours of my time he lookes at me and says well I fixed your fan now we are even!!!! I then asked xxx even ??? At witch time mark told me never to bring my truck back and if I did he would press charges for trespassing..... for ford of upland to mess up and not take responsibility for there mistakes, is very unprofessional and the service manager mark shouldn’t deal with any customers, he gets paid to defuse issues such as this one.... More

Great Experience Service advisors and staff are always very helpful and honest. Mechanics do quality work. I would highly recommend Ford owners bring their cars here f Service advisors and staff are always very helpful and honest. Mechanics do quality work. I would highly recommend Ford owners bring their cars here for service. More