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418 Reviews of Ford of Upland - Service Center
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June 03, 2019
First oil change It was fast and friendly . I would recommend this place. Even without an appointment I was out in under 2 hours. Steve was great. Thanks! It was fast and friendly . I would recommend this place. Even without an appointment I was out in under 2 hours. Steve was great. Thanks! More
by rlhoyt3
Verified CustomerEmployees Worked With
Steve Martinez
June 03, 2019
Great Service Great service from Upland Ford! Quickly provided me with a lift home and even offered to pick me back up when my car was done. The service advisor ex Great service from Upland Ford! Quickly provided me with a lift home and even offered to pick me back up when my car was done. The service advisor explained the work that needed to be done and contacted me as promised. Would highly recommend. I’m fact, both the Glendora and Duarte centers are closer to me, but service here is why I switched! More
by HMM2019
Employees Worked With
Hugo Galvez
May 31, 2019
Great service! Eric Heronime always takes care of me. Never had any issues with service. Take your car here you wont regret it. Will always bring cars here for servi Eric Heronime always takes care of me. Never had any issues with service. Take your car here you wont regret it. Will always bring cars here for service. More
by JORDAN.VEIRS
Employees Worked With
Eric Heronime
May 30, 2019
F250 Service 3rd visit in 4 weeks for different sensor issues. I received prompt attention. There was excellent communication that kept me in the loop and I was ab 3rd visit in 4 weeks for different sensor issues. I received prompt attention. There was excellent communication that kept me in the loop and I was able to get repairs and out quickly!!! More
by fishbyfly
Employees Worked With
Eric Heronime
May 29, 2019
Liars Through and Through Dealt with Steve Martinez and “manager” Mark Pavey. My husband took our 2017 Ford Fiesta in for oil change on Saturday May 25, 2019. Steve Martinez wa Dealt with Steve Martinez and “manager” Mark Pavey. My husband took our 2017 Ford Fiesta in for oil change on Saturday May 25, 2019. Steve Martinez was the servicer at the time. He told my husband that the car needed an air filter and the cost would be over $75 for a $39.99 oil change. After my husband was dropped off while the car was being serviced. There were also some other services amounting to several hundred dollars that my husband felt Steve was trying to push on him. He was not happy with this treatment. Being a non confrontational person he didn’t want to say anything. I don’t have that problem so I called Steve to discuss. Right in the middle of the conversation Steve interrupted and said his service guy had just told him that our right back tire had a nail in it close to the side wall. He wanted to fix it or replace tire. I said no that we would take to America’s Tire. My husband took the car to America’s Tire Tuesday May 28, 2019 two days after the holiday. The service guy at America’s Tire said there were no nails in any of the tires. So Steve Martinez lied to me. If I had believed him (as he was hoping I would) we would have been out $100 for an unneeded tire! Ford of Upland service department sucks. It has poor service reps and they are backed up by their manager. The only shining light is Kim Hawkins in that whole department. We will never take the Fiesta there for any services again. More
by LINDAJOMCRAE
Employees Worked With
Mark Pavey, Steve Martinez, Kim Hawkins
May 28, 2019
Went above and beyond!!! My sync system had started to malfunction just before my mile warranty lapsed. Not paying attention, we didn't take the vehicle in for service until i My sync system had started to malfunction just before my mile warranty lapsed. Not paying attention, we didn't take the vehicle in for service until if was 1700 miles over. The service manager (Eric) and his team make a customer good will request and were able to get my system replaced under warranty. HONESTLY WAS THE DETERMINING FACTOR TO WHETHER WE WOULD EVER BUY A FORD AGAIN, AS WE LOVE EVERYTHING ABOUT THE EXPLORER, WITH THE ONLY ISSUE BEING THE SYNC, WHICH THEY FIXED. More
by EDC
Employees Worked With
Eric Heronime, Steve Martinez
May 27, 2019
My service rep Steve was awesome Steel was great very friendly and knowledgeable. Work completed timely only thing is I wish that you would be asked if you would like a complimentary Steel was great very friendly and knowledgeable. Work completed timely only thing is I wish that you would be asked if you would like a complimentary car wash. I always forget to ask More
by nancyhendon54
Employees Worked With
Steve Martinez
May 24, 2019
Excellent service! I had my oil changed at Quick Lane in Rancho Cucamonga. The technicians found that my F 150 had an oil pan leak. I took it to the service center at Fo I had my oil changed at Quick Lane in Rancho Cucamonga. The technicians found that my F 150 had an oil pan leak. I took it to the service center at Ford of Upland and it was repaired under the warranty. The customer service was excellent! More
by DENNIS R.
Employees Worked With
Eric Heronime
May 24, 2019
Friendly, knowledgeable and efficient Been getting my truck serviced here for years. Have always had great service everyone is knowledgeable and efficient!!! I even witnessed how they ac Been getting my truck serviced here for years. Have always had great service everyone is knowledgeable and efficient!!! I even witnessed how they accommodated another customer by getting her an Uber since the shuttle was behind schedule. I am a true Ford Girl and having great service from a Ford dealer only further seals my commitment to Ford!!! More
by Rici
Employees Worked With
The Cashier girl is SUPER sweet, knowledgeable and informed. Sorry I didnt remember her name., Steve Martinez
May 22, 2019
Oil change I was very pleased with the service I received from ford of upland and also was pleased with the customer service from Kim, I always appreciate the pr I was very pleased with the service I received from ford of upland and also was pleased with the customer service from Kim, I always appreciate the professionalism from this dealership. More
by PATTYANNSCHAFFER
Employees Worked With
Kim Hawkins
