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418 Reviews of Ford of Upland - Service Center
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June 12, 2019
Bad service I took my car for an air bag recall . Steve said it had an engine light on I told him it might be from bbk shorty headers . He said if I didn't have c I took my car for an air bag recall . Steve said it had an engine light on I told him it might be from bbk shorty headers . He said if I didn't have carb sticker it was not legal . I told him it was legal all you had to do was take the time to look on the website ! When I told him a friend of mine always takes the time to check website he assumed I was getting done illegal . He was pretty rude . I ended up getting the works were they are supposed to top off fluids and change oil . No tire rotation and I asked six times for a car wash . They never wash your car here it happen the last time also. The only time I've been there is for recalls they should try to make visits more friendly especially if you get additional services! More
by mlcw100
Verified CustomerEmployees Worked With
Steve Martinez
June 07, 2019
Fast and Friendly I would recommend Ford of Upland New Car or service both are great really liked the service fast and efficient also all the prevent needs of my veheci I would recommend Ford of Upland New Car or service both are great really liked the service fast and efficient also all the prevent needs of my vehecile thanks again for the friendly service More
by SHU
Employees Worked With
Eric Heronime
June 07, 2019
Very good serivces Kim was very helpful. she know her stuff and did not try to over charge my company. I was very worry about going there but Kim really had good costume Kim was very helpful. she know her stuff and did not try to over charge my company. I was very worry about going there but Kim really had good costumer service. More
by JAKINAT
Employees Worked With
Kim Hawkins
June 07, 2019
Service team is wonderful!! Everyone is really nice. Steve is TOP NOTCH!!! The whole team is friendly, organized and timely! They got me in and out in record time. The waiting Everyone is really nice. Steve is TOP NOTCH!!! The whole team is friendly, organized and timely! They got me in and out in record time. The waiting space is quiet and comfortable. Need a great place to get your car service?? Use Ford Upland. More
by DrBrinetta
Employees Worked With
Cashier , Steve Martinez
June 07, 2019
Curtious and knowledgable service staff As always Steve Martinez was great to work with. Truck was serviced as requested and completed on time. Very satisfied with the service team at For As always Steve Martinez was great to work with. Truck was serviced as requested and completed on time. Very satisfied with the service team at Ford of Upland. More
by Tom P
Employees Worked With
Cashier, Steve Martinez
June 06, 2019
Bad service at quick lane Upset with waiting 1 hr 35in for oil change. Not first time to take that long at Quick Lane!!!! Wont go back there , wont refer either Upset with waiting 1 hr 35in for oil change. Not first time to take that long at Quick Lane!!!! Wont go back there , wont refer either More
by CRAFTYBDH
Employees Worked With
Bill Olejnik
June 04, 2019
Outstanding Service I felt special because Kim remembered me from a previous visit. She told me about the recall on the car, and made sure it was added on the list to be I felt special because Kim remembered me from a previous visit. She told me about the recall on the car, and made sure it was added on the list to be checked. They kept the car longer than anticipated, but it was worth it, because the technicians were able to replace the rcalled part with a new part. Very grateful for the outstanding service. More
by ENIEVES1
Employees Worked With
Kim Hawkins
June 04, 2019
Unsatisfied I was not satisfied with the work that was done to my vehicle It was taken prior for the same reason yet one side was fixed but the other side wasn’ I was not satisfied with the work that was done to my vehicle It was taken prior for the same reason yet one side was fixed but the other side wasn’t More
by CECY_SER
Employees Worked With
Steve Martinez
June 04, 2019
Great Start with a Flat Finish First time servicing my truck here. Very polite when receiving my vehicle and getting me to a service adviser. Hugo was great! Answered all my questio First time servicing my truck here. Very polite when receiving my vehicle and getting me to a service adviser. Hugo was great! Answered all my questions. When I came back to pick up the truck, and signed for services I was just left alone to wait. No one directed to where to go for the truck. The truck was parked by an attendant and as my first time there I didn't know when to go get it or if they were going to hand me the keys. Figured it out once I saw someone else do it. I would have liked a brief explanation of the recall work that was done to my truck, at least show me what was done. But instead I had to go online to look it up. Again a great start, but lacked the follow up touch at the end of the process. More
by Ross R.
Employees Worked With
Hugo Galvez
June 03, 2019
Excellent service! The service was quick and everything seemed to be done well. My only critique is that the car wash that was done wasn't the greatest. The service was quick and everything seemed to be done well. My only critique is that the car wash that was done wasn't the greatest. More
by MARTHACOWANPAINTINGS
Employees Worked With
Kim Hawkins
