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418 Reviews of Ford of Upland - Service Center
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June 21, 2019
Decent repair work but bad service advisor When a service advisor is doing multiple jobs, customers will be affected by longer waiting times after repairs are completed. If you are waiting for When a service advisor is doing multiple jobs, customers will be affected by longer waiting times after repairs are completed. If you are waiting for car to be have oil changed, you better stand outside and check when your car is done and let someone know, otherwise your vehicle will sit wherever mechanic parks it until the service advisor happens to come back to his desk and notices paperwork left by mechanic. When you question their process they get an attitude and make up excuses for their lack of organization. More
by GERRYGONZALEZ
Verified CustomerEmployees Worked With
Eric Heronime
June 20, 2019
Very happy customer Great dealership- we bought our car here. Take my car here for regular services. Today we were in for back up camera. Our car is 8 years old so it was Great dealership- we bought our car here. Take my car here for regular services. Today we were in for back up camera. Our car is 8 years old so it was about time we had to work on the camera. They fixed it with efficiency and had it back the same day. The sent a driver to pick me up to get my car and he was very friendly, his name was John. Very happy with the quality of work and people at Ford of Upland More
by CATPURRNTI
Employees Worked With
John the driver, Kim Hawkins
June 20, 2019
Appreciative Customer Service Advisor Kim Hawkins spent some time to help me research the best tire prices for my F250 truck. She was very helpful and friendly. Service Advisor Kim Hawkins spent some time to help me research the best tire prices for my F250 truck. She was very helpful and friendly. More
by STACYFRA
Employees Worked With
Kim Hawkins
June 17, 2019
Service dept provided excellent customer service The service department proveded excellent customer service. They wre very acc ommodating while was being serviced.under warranty.. Service was quick a The service department proveded excellent customer service. They wre very acc ommodating while was being serviced.under warranty.. Service was quick and friendly. They always proved grear customer service the reason I go there for my car maintenance. More
by YOLYBO8
Employees Worked With
Kim Hawkins
June 14, 2019
As always an awsome experience. I have always have had good experiences at upland Ford. Everyone their is always willing to help you. Kim always does a great job. I am electronic cha I have always have had good experiences at upland Ford. Everyone their is always willing to help you. Kim always does a great job. I am electronic challenged but when I have a question she will always show me . The porters are great as well. Always polite and willing to help you. Thanks guys More
by MIKEANDLANA.MURRILL
Employees Worked With
Kim Hawkins
June 13, 2019
my truck goes no where else Service was the same as usual, Awesome that’s why my truck goes nowhere else. No hassles no pressure to do anything but what I came in for, just good Service was the same as usual, Awesome that’s why my truck goes nowhere else. No hassles no pressure to do anything but what I came in for, just good honest advice. Hats off to all the helpful staff More
by JAQUEZHANK
Employees Worked With
Hakim Rahim, Steve Martinez, Ricardo Hernandez
June 13, 2019
Great overall result albeit a little slow as they were busy Service was great and polite. They were a bit late and slow as I had a 3:30 appt but was not really assisted until 4 and then the service they said w Service was great and polite. They were a bit late and slow as I had a 3:30 appt but was not really assisted until 4 and then the service they said would take one hour actually took two hours; however, everything else was great..also free and they even repaired a punctured tire I didnt know I had for free!!! Can't say enough about how wonderful everyone was!!! More
by dihardgamr
Employees Worked With
Steve Martinez
June 13, 2019
The best employee My husband and I went to the ford in upland and needed our car to be service and we had some other questions about or service needs and Kim Hawkins wa My husband and I went to the ford in upland and needed our car to be service and we had some other questions about or service needs and Kim Hawkins was and is our service advisor.She is so friendly and really knows her cars .She is the reason we will continue to be a loyal ford customer. She always goes above and beyond for us. I feel like a pain when i'm calling her like 10 times a day asking her questions. but she doesn't seem to mind. Im very thankful for her patience and kindness. More
by Nperez
Employees Worked With
Kim Hawkins
June 12, 2019
Higo Galvez was awesome. The whole experience was awesome made me feel like they were trustworthy from the start Hugo Galvez was kind knowledgeable and fast vehicle was done a The whole experience was awesome made me feel like they were trustworthy from the start Hugo Galvez was kind knowledgeable and fast vehicle was done as promised..From writeup to pick up experience was great.Brought vehicle in for a shifter cable recall and they even washed my car.I was originaly a Puente hills ford customer but I heard from my brothers neighbor George Luna on how great Ford of Upland was and I decided to give them a try.Best decision Ive ever made.Will now be a Ford of Upland customer even if I have to drive further for quality and friendly environment More
by chicofordmd13
Employees Worked With
Hugo Galvez Francisco
June 12, 2019
Awesome!! Always satisfied with Bill and Jesus at quick lane with the work that they provide. They don't try to sell more than what I need. Always satisfied with Bill and Jesus at quick lane with the work that they provide. They don't try to sell more than what I need. More
by ANGEL_ELIZABETH74
Employees Worked With
Bill and Jesus
