Ford of Upland - Service Center

You have one amazing person! Problem: I had to wait almost an hour for my car to get washed after I paid. I had to ask what was going on. SUCCESS: I believe his name was Mario Problem: I had to wait almost an hour for my car to get washed after I paid. I had to ask what was going on. SUCCESS: I believe his name was Mario, but he is the short guy who likes cats and he was AMAZING (he has a lone desk against the wall by the windows - hope this helps identify him)! He took customer service to the next level and made sure to take care of my concern personally. He made me feel valued and because of him, I gave you a four star instead of a 2 or 3. John your drive was also very personable. The cashier was also very helpful, taking the extra steps to help me sign up on line for the rewards system. More

Excellent service I stopped in for an oil change, multi point inspection and tire rotation. Although I didn’t have an appointment, I was in and out in about an hour. I stopped in for an oil change, multi point inspection and tire rotation. Although I didn’t have an appointment, I was in and out in about an hour. More

Excellent Service The body shop fixed my car faster and cheaper than anyone else could have. I bring all my vehicles here even for service. I refuse to go to another de The body shop fixed my car faster and cheaper than anyone else could have. I bring all my vehicles here even for service. I refuse to go to another dealer. More

Good jpb I was seen promptly and everyone was pleasant. A computer-diagnostic took two hours and a battery swap took nearly four hours. I was expecting no mo I was seen promptly and everyone was pleasant. A computer-diagnostic took two hours and a battery swap took nearly four hours. I was expecting no more than a two hour visit. More

Customer for 25 years + I have been a customer many years, both for sales and service. The team is great for all items noted below. They are very knowledgeable, personable, a I have been a customer many years, both for sales and service. The team is great for all items noted below. They are very knowledgeable, personable, and a pleasure to do business with! More

Disappointed I was disappointed it took three days to tell me I needed a new mirror and battery. The battery was under warranty so they had to run a time consumin I was disappointed it took three days to tell me I needed a new mirror and battery. The battery was under warranty so they had to run a time consuming test before replacement under Ford's warranty. It's Ford's policy and practice not the dealership. The electric mirror replacement is too expensive at $1300.00; I will continue to operate manually. The dealership and the people at Ford of Upland are fantastic, I appreciate their advice and professionalism. More

Best service ever We have purchased 4 cars here in the last 5 years and it is largely due to the service we receive from our Service Manager, Eric Heronime. My husband We have purchased 4 cars here in the last 5 years and it is largely due to the service we receive from our Service Manager, Eric Heronime. My husband and I have been driving for almost 40 years and that equals a lot of device and routine maintenance and we have never had a better experience anywhere else. Eric makes getting your car serviced painless. When you do have a problem with your vehicle, Eric is relentless and makes sure the problem is fixed for good. We will never take our cars anywhere else. More

Typical Service from a Dealership I've learned that the general level of service provided by every dealership I've dealt with is the same and it's unfortunately NOT excellent. The rev I've learned that the general level of service provided by every dealership I've dealt with is the same and it's unfortunately NOT excellent. The revolving door of service people is unfortunate because it doesn't allow the service department to develop a relationship with the customers. The only person at Upland Ford who is still there is Eric, who is great, but I have only been serviced by him once. I would recommend that the service people be coached on communication. I would have left a better review if I had received better communication. More

Took care of business I take it to this location because even tho there are other Ford dealers closer to my home, I trust these folks to do right by me and my family. I take it to this location because even tho there are other Ford dealers closer to my home, I trust these folks to do right by me and my family. More

Great Experience Took care of a bunch of maintenance items. Kim Hawkins is my goto service agent and is a very stand up person. Really appreciated the ride home and t Took care of a bunch of maintenance items. Kim Hawkins is my goto service agent and is a very stand up person. Really appreciated the ride home and the pick up later. Kim communicated everything clearly via text - this was very convenient. More