Ford of Upland - Service Center

Bad experience with upper management We took our truck there for an oil change and everything went great until it was time to pay. Tried to use an advertised special that was mailed to us We took our truck there for an oil change and everything went great until it was time to pay. Tried to use an advertised special that was mailed to us with ford of upland on the advertisement and no expiration date under the oil change special. The price advertised was $79.99 and you can understand my pregnant wife’s surprise when she went to pay the bill and the total was $145.94. When the manager came over to explain the difference and why the advertised price didn’t apply, (same service as advertised, oil change only) he stated that the flyer came from Ford Motor Company and it was not from ford of upland. The manager was very rude and being 8.5 months pregnant, with a 3 year old tagging along, she paid the outrageous price of almost double the advertised price. We will make more money the honest way but ford of upland will never make another dollar from us! More

Great service! very efficient Ford of Upland has a great service department, very efficient! knowledgeable staff, my Truck was completed and washed ! great experience. Great job.Gu Ford of Upland has a great service department, very efficient! knowledgeable staff, my Truck was completed and washed ! great experience. Great job.Guys, Thank You.. More

Efficient It was efficient. Good customer service. The waiting room need space, too tiny. It was too claustrophobic for my standard and I a sure others customer It was efficient. Good customer service. The waiting room need space, too tiny. It was too claustrophobic for my standard and I a sure others customer. More

bad srvice i called and made an appt for oil change for my wifes escape,Ileft the car at 10;30 and was told it would be done at 12,i requested to have the car wa i called and made an appt for oil change for my wifes escape,Ileft the car at 10;30 and was told it would be done at 12,i requested to have the car washed,the advisor put on the work order.my son drove me to pick it up at 2 I asked oi they washed it and they didnt,i waited there till almost 3 befor i finaly got the car ,no im sorry or anything.i bought my car there and had it serviced befor, not so much now........................ More

Great and Speedy Service! Love working with Eric H.; he's the BEST! Never tries to 'upsell' me, and always preps me for what's coming ahead; expenses I'll be facing at the nex Love working with Eric H.; he's the BEST! Never tries to 'upsell' me, and always preps me for what's coming ahead; expenses I'll be facing at the next service. As a single mom, this type of 'service' is so appreciated and helpful - it allows me to budget and cuts down on 'surprises'. As for how they take care of my car....they always, always, ALWAYS do a GREAT job within an efficient time frame. I work all the way in Downey, and still make the time to come here for all my services!! More

Flex repair The work was very good, and Kim made it easy. She kept me informed about the repairs that were needed and the status. Great job! The work was very good, and Kim made it easy. She kept me informed about the repairs that were needed and the status. Great job! More

Brought my Ford In For a recall repair Service was quick. And ready as quoted. Although I brought my Ford in for 2 recall services and they only repaired 1.- the toe repair. They said they Service was quick. And ready as quoted. Although I brought my Ford in for 2 recall services and they only repaired 1.- the toe repair. They said they were no longer repairing the other recall which had to to with the exhaust. More

Best ever Kim and Eric in service has been the best and most helpful people I’ve ever worked with. I would recommend Ford of upland to everyone without hesitati Kim and Eric in service has been the best and most helpful people I’ve ever worked with. I would recommend Ford of upland to everyone without hesitation from buying through the warranty. Special thanks!! More

My service Kim is so amazing when I come in. She always gives outstanding service. I love when she is the one to take care of me when I come in. Kim is so amazing when I come in. She always gives outstanding service. I love when she is the one to take care of me when I come in. More