Ford of Upland - Service Center

Oil change Bad Lug nuts replaced. Came home and researched. Ford Design Error and Customer has to pay $140.00 plus labor for their mistake. Not what I expect f Bad Lug nuts replaced. Came home and researched. Ford Design Error and Customer has to pay $140.00 plus labor for their mistake. Not what I expect from Ford. More

Great Customer Service Kim and Hugo were awesome. Great customer service. Hugo had someone come pick me up and take me to get my car when the work was finished. Kim and Hugo were awesome. Great customer service. Hugo had someone come pick me up and take me to get my car when the work was finished. More

Best Dealership and Service In San Bernardino County The staff is always welcoming and helpful. Every time I bring my car in there very friendly to me and accommodating making sure that I can get back to The staff is always welcoming and helpful. Every time I bring my car in there very friendly to me and accommodating making sure that I can get back to work and to pick up my car. They honor their work and do a great job never had a complaint about them service team is great and the staff is awesome. Thank you for being my dealership of choice for service and for new cars. More

It was great It is a great experience every time I bring my vehicles in for service. Steve was great he kept me updated and responded quickly to every phone call a It is a great experience every time I bring my vehicles in for service. Steve was great he kept me updated and responded quickly to every phone call and questions. My truck was done same day I dropped it off More

diagnostics visit Dealer would not provide root cause analysis for the engine codes present in vehicle due to prior work having been completed by myself on the engine. Dealer would not provide root cause analysis for the engine codes present in vehicle due to prior work having been completed by myself on the engine. Dealer said the codes might not be legitimate due to prior work. Of the recommendations that were given to resolve the engine codes, 3 of 5 were already completed. After inquiring how the recommendations were determined, one diagnostics method was stated as being used specifically. After I repeated the diagnostic method myself, I could not replicate the findings that were stated by dealer. After further testing myself, none of the recommendations given were found to be relevant, and a separate problem was found. There exists a technical bulletin by Ford which addresses the problem with my vehicle, and of which symptoms were found. I took my vehicle to the dealer as they are the original equipment manufacturers and are supposed to be experts in the field, with up to date and state of the art vehicle scanners for advanced troubleshooting. However, none of this showed, as I walked out of the dealer with no value added, and minus the diagnostics visit cost. More

Great Had my daughters car that needed to be serviced. Called upland ford and was told to bring it in . No appointment needed. . Had the works done , lube, Had my daughters car that needed to be serviced. Called upland ford and was told to bring it in . No appointment needed. . Had the works done , lube, oil, oil filter , tire rotation and all fluids topped off, plus safety check . All done in just over 2 hours. More

My Ford Of Upland Experience I enjoy coming to this dealership as strange as that sounds. I like the personal level of treatment I get here. It's unsurpassed by any other conglome I enjoy coming to this dealership as strange as that sounds. I like the personal level of treatment I get here. It's unsurpassed by any other conglomerate dealership out there that claims their service is the best. Ford of Upland doesn't have to claim that, they are the industry standard believe it or not. Service is on par for the pricing of parts and labor. They are competitive as any other place. The fact that they are more personable about their business is a plus for me. I enjoy Eric Heronime, Steve, Hugo, Kim and Mario as well as the girls that cashier Olivia, Destiney and Jasmine. They are a pleasure to deal with when I take my Fusion. More

F150 Brake problems The mSter cylinder was leaking into the brake booster. Both had to be replaced. A little disappointed as truck only has 38K miles, about a month out o The mSter cylinder was leaking into the brake booster. Both had to be replaced. A little disappointed as truck only has 38K miles, about a month out of warranty. The repair was overpriced but I had no choice.! More

Windshield replacement I brought my 2015 Ford Explorer in to have the windshield replaced and the work that was done was not the best quality. Seals around the windshield we I brought my 2015 Ford Explorer in to have the windshield replaced and the work that was done was not the best quality. Seals around the windshield were loose one was broken and I’m afraid there will be water intrusion when it rains next or the vehicle is washed next. I took pictures and showed the advisor, so we will see. More

Great customer service. Always great service. Truck was washed and ready as promised. Eric is always very friendly and helpful. I frequently recommend Ford of Upland to frien Always great service. Truck was washed and ready as promised. Eric is always very friendly and helpful. I frequently recommend Ford of Upland to friends. More