Ford of Upland - Service Center

Oil change and Rear Camara check I went in for an oil change, alignment and to check my rear camara. The service advisor was also very helpful and answered most of my questions. They I went in for an oil change, alignment and to check my rear camara. The service advisor was also very helpful and answered most of my questions. They were busy and the service took a little longer than expected, but overall good experience. More

The works car wash I appreciate the complimentary car wash and the friendly service advisor Steven. I had a new battery earlier this year and a month later it had corro I appreciate the complimentary car wash and the friendly service advisor Steven. I had a new battery earlier this year and a month later it had corrosion. More

Horrible Car has been in there so far 4 times for the same thing and still hasn't been fixed. Most recent visit was supposed to be for 1-2 days and instead wa Car has been in there so far 4 times for the same thing and still hasn't been fixed. Most recent visit was supposed to be for 1-2 days and instead was 3 weeks and they still failed to fix car. Disgusted with the shoddy service and they incompetent employees. More

Steve kept his eye on the ball A sharp service advisor means the dlfference between an excellent service experience and one that is lackluster. Mr. Martinez was very up to this tas A sharp service advisor means the dlfference between an excellent service experience and one that is lackluster. Mr. Martinez was very up to this task on this visit. More

Service work was fine. The house not so good Left coupon for oil change at home, service knows there’s an active coupon but doesn’t give me a break and charged full price. Didn’t ask if I was a F Left coupon for oil change at home, service knows there’s an active coupon but doesn’t give me a break and charged full price. Didn’t ask if I was a FordPass member so as of now the $60.00 I spent for service doesn’t at to points. Very disappointed. I have an Infiniti and the service there is very professional. Coupon or not they give you the active deal if it applies. Receptionist didn’t even explain if I wanted to add points or if the points would be added, just wanted to know if I wanted to use my points. More

Made a 7am appt and car was returned at 6pm. Again it is either Management or the Service person who is Great. In this case it was Kim. She was Great and an Asset to your company. The process is Again it is either Management or the Service person who is Great. In this case it was Kim. She was Great and an Asset to your company. The process is what has me boggled. How can I make a 7 am appointment for a diagnostic check the find out at 5:30 pm. that nothing is wrong with the car. That process should have been 2-3 hours top. I ultimately purchased a battery due to the only reason I can think why a car would have a cold start is that. Hopefully I was able to fix the problem with that. I appreciate your management and or employee Kim. Other than that. We always have something go wrong when we service our car here. Thanks for the effort though. More

Personal, and efficient My appointment was made at my convience, and timely completed. I especially appreciated Mario who explained the service needed and the process I shoul My appointment was made at my convience, and timely completed. I especially appreciated Mario who explained the service needed and the process I should expect. Great communication. More

Seriously? You want me to answer this Showed up this morning for 9 o’clock appointment & was told the technician wouldn’t be in for at least an hour or more...I had another appointment in Showed up this morning for 9 o’clock appointment & was told the technician wouldn’t be in for at least an hour or more...I had another appointment in a different county at 11-so, I had to leave. This dealership is 35-40 minutes away-so, I’m extremely unhappy I had to reschedule. Associate booked the install at my residence for the next week-however the technician also called & said he doesn’t know why the previous appointment was made as he doesn’t work on Fridays??? Can we get on the same page here? I might have to revisit my Yelp review & previous review on this website. More

Great service This was first service since I purchased the car. As always the person helping me was friendly and very helpful. Sent their name and phone # by text t This was first service since I purchased the car. As always the person helping me was friendly and very helpful. Sent their name and phone # by text to me so I could contact them with any questions or concerns. Service was quick and I had my vehicle back when I was promised More

Awesome! I was getting ready to get into car and door would not close. Drove it to dealership no appointment. They said it would be ready next day. They drove I was getting ready to get into car and door would not close. Drove it to dealership no appointment. They said it would be ready next day. They drove me to get a rental car for the day (And covered the cost) Awesome end to a bad day. Went out of their way for me. More