Ford of Upland - Service Center

Cool spot, less crazy than big dealerships Great place, great work, people definitely care about their customers and I would definitely recommend this dealership. No excuses, just results. If Great place, great work, people definitely care about their customers and I would definitely recommend this dealership. No excuses, just results. If you need a manager you can actually find one., I will be back. More

Ford Edge Personal we’re polite and courteous from welcoming, writeup, service tech to the cashier at the end! Being the only one in the household the free pick Personal we’re polite and courteous from welcoming, writeup, service tech to the cashier at the end! Being the only one in the household the free pickup and drop of is a God send! Good job! More

Unsurpassed service! As a fleet mechanic and manager, and having dealt with Fritts ford in the past and been disgusted with their entire operation Foothill Ford has always As a fleet mechanic and manager, and having dealt with Fritts ford in the past and been disgusted with their entire operation Foothill Ford has always been more than exceptional in all areas of our repair needs. From towing to warranty work, they are a cut above any other dealer, ford or any dealer!:"":: More

Mario is the best!!! He listened to my special request and got it done. Mario was very helpful! I will definitely be back and hope to work with Mario. He listened to my special request and got it done. Mario was very helpful! I will definitely be back and hope to work with Mario. More

Transmission Fiasco They had my car for 5 weeks to repair the transmission. I had to call them every few days to get a status update. They didn’t even call me when it was They had my car for 5 weeks to repair the transmission. I had to call them every few days to get a status update. They didn’t even call me when it was finally ready. My calls were not even returned until I went to upper management to complain. Very disappointed in their lack of communication. So far (2 days) it seems to be working. Thanks to Christian Burke for his help in getting information for us. More

Excellent service I have always owned a Ford but for the past few years I have taken my cars to be serviced at upland ford and only deal with Kim. Kim is a great asset I have always owned a Ford but for the past few years I have taken my cars to be serviced at upland ford and only deal with Kim. Kim is a great asset to your team she always makes me feel comfortable. She is very efficient and has a great personality. More

Comms issues Struggled with getting updates and accurate information from my service advisor. Was finally told it was ready late Friday while I was headed out of t Struggled with getting updates and accurate information from my service advisor. Was finally told it was ready late Friday while I was headed out of town so made arrangements to pick up Sunday from sales. Showed up and my car was filthy, covered in dirt and the sales guys only wanted to up sell me into another car instead of taking care of my car and making it presentable. Never coming back for service. More

Firdt Time Wait for a scheduled oil change was about 1 hour, a little longer than I usually wait at Jiffy Lube. Kim was great and helpful! Wait for a scheduled oil change was about 1 hour, a little longer than I usually wait at Jiffy Lube. Kim was great and helpful! More

Remove screw & plug tire Kim Hawkins handled my unplanned visit yesterday to Ford of Upland, caused by a screw puncturing a tire. . I felt it quickly go flat while driving w Kim Hawkins handled my unplanned visit yesterday to Ford of Upland, caused by a screw puncturing a tire. . I felt it quickly go flat while driving west on Foothill, I immediately pulled onto the service road. Coincidentally, I saw the Upland Ford sign About 200 yards ahead & creeped to the service drive. Ms. Hawkins handled my energency visit from check- in to driving my '02 Ford Ranger back to the Service departure lane. She insured I was out of there quickly so I didn't have to cancel an appointment I was driving to. And she was the most professional, cheerful & nicest Service Manager I have ever dealt with. So much so- that I will include Ford of Upland the next time I am ready to replace one of my 3 older vehicles. Dennis Berger Claremont, CA More

Semi annual service Great and polite staff. Got me in and out as they stated. Wash my truck also. Great job. Will continue to come for future service Great and polite staff. Got me in and out as they stated. Wash my truck also. Great job. Will continue to come for future service More