Ford of Upland - Service Center

Great job! Courteous and Friendly! Kim was professional and responsive and proactive. I knew when my cars was going to be ready with status updates. I used shuttle in the morning and Kim was professional and responsive and proactive. I knew when my cars was going to be ready with status updates. I used shuttle in the morning and they Ubered me back after work. Best ford customer service I have ever experienced. More

Very quick,Kim had everything ready all I had to do was sign Having everything ready before you even get there, makes all the difference in the world. Kim handled everything. Really appreciate that so much.alway Having everything ready before you even get there, makes all the difference in the world. Kim handled everything. Really appreciate that so much.always very friendly More

Fast Service Service team recieved my vehicle in late afternoon. Replaced my F150 back up camera and had truck ready same day as well as fixing recall issue. Service team recieved my vehicle in late afternoon. Replaced my F150 back up camera and had truck ready same day as well as fixing recall issue. More

Do not come here for service and don’t buy a Ford. I came here to get an oil change and to see why my back up camera was cutting off intermittently. The porter was pleasant, the service guy I had Ste I came here to get an oil change and to see why my back up camera was cutting off intermittently. The porter was pleasant, the service guy I had Steve needs better training on customer service. I had to ask what the prices are for the oil change and what is the difference but I forgot to ask if there was a charge for looking at the camera. When my car was ready I go to pick up the vehicle and I’m being told that just to figure out that the camera is a software issue it’s going to cost me $110. Not once did Steve tell me that there would be a diagnostic fee let alone a $110 fee just to put the car onto a computer. This is the biggest rip off. Seriously, it’s not like I’m driving a high end car it’s a Ford. Other dealers will tell you what the fee will be for a diagnostic check on the car but this dealer if you don’t ask they don’t tell. Shady way of doing business. Again, the porter was wonderful and the cashier was really good pleasant even though I semi-freaked our about my bill. More

Bad and Disrespectful people The customer service was horrible. No one called to let me know my car was ready! My information was incorrect in your data base. My vehicle was filth The customer service was horrible. No one called to let me know my car was ready! My information was incorrect in your data base. My vehicle was filthy, when I asked for it to be washed. The receptionist gave me a very bad attitude! More

Accurate swift and courteous Accurate recomendation swift execution coufteous interaction Bought my 1st Mustang 8yrs ago Steve Martinez has been my go to guy for both my GTs Thank Accurate recomendation swift execution coufteous interaction Bought my 1st Mustang 8yrs ago Steve Martinez has been my go to guy for both my GTs Thank you G.H.KERNER More

Mustang Great service and given full attention by Kim. Service was fast just as promised. Even offered to look at prior warranty work that was not completed a Great service and given full attention by Kim. Service was fast just as promised. Even offered to look at prior warranty work that was not completed at another Ford dealer. I’ll definitely be back. More

excellent customer service The techs did a clean job on my clutches and explained the whole process thoroughly. Their excellent customer service and honesty is what makes them t The techs did a clean job on my clutches and explained the whole process thoroughly. Their excellent customer service and honesty is what makes them the best Ford dealership around. Thank you Ford of Upland! More

Great Service Department Being the dealers shuttle driver I'm sure I am somewhat bias in favor of the service department. I hear all the customers comments regarding service a Being the dealers shuttle driver I'm sure I am somewhat bias in favor of the service department. I hear all the customers comments regarding service and 95% of them love the service at Upland Ford over any of the other surrounding dealers. The other 5% are normally unhappy with their vehicles problem and not anything an advisor has done to upset them. Many customers like dealing with the same advisor and at Upland they can do so as the dealer has very little employee turnover compared to the outlying dealers as customers have told me. Before working at Upland Ford I had always used this dealer for servicing and parts for our family business and personal vehicles. Not only the service advisors but the girls, Olivia and Destiny, are a great help to me daily. Thanks to all of you including Eric and Barbara. More

Fast and professional Excellent service! After the Ranger was serviced, they brought it back to me clean right up front where I was waiting. Very friendly staff and a pleas Excellent service! After the Ranger was serviced, they brought it back to me clean right up front where I was waiting. Very friendly staff and a pleasure to talk with. More