Ford of Upland - Service Center

Excellent Service Recently my Explorer started experiencing a hesitation/stall. Although the issue remains unresolved the service department kept me informed and up to Recently my Explorer started experiencing a hesitation/stall. Although the issue remains unresolved the service department kept me informed and up to date with the diagnosis. As I indicated earlier, the issue remains but I will return to Ford of Upland, for repair, once a more specific diagnosis can be obtained. More

BARBARA IS THE BEST!!! There was a mishap w my car during my visit. I had every right to be angry and was prepared to go off. However, Barbara, the service supervisor, handl There was a mishap w my car during my visit. I had every right to be angry and was prepared to go off. However, Barbara, the service supervisor, handled the situation so professionally and with such great courtesy and support my anger never materialized. I found myself thanking HER for all she'd done to correct things. BARBARA IS THE BEST!!! More

No hassled I did everything over the phone it was very convenient. They answered all my questions. Santiago answered my calls every time and heard out al of my c I did everything over the phone it was very convenient. They answered all my questions. Santiago answered my calls every time and heard out al of my concerns. More

Reliable service I always take my car here for service. The staff is great. The service although very busy is always efficient. They will always make sure your vehi I always take my car here for service. The staff is great. The service although very busy is always efficient. They will always make sure your vehicle is in top shape. More

Recall installation I took my Explorer in for a part that needed to be replaced because of a recall. When I went to pick it up I had questions about my extended warranty I took my Explorer in for a part that needed to be replaced because of a recall. When I went to pick it up I had questions about my extended warranty that I didn’t understand. Steven explained everything to me and even printed out a sheet for me to keep on this information. More

On Time - As Promised No muss / No fuss. Got the car back as promised, and on a very busy day in the Service drive, at that. I'm a happy guy. No muss / No fuss. Got the car back as promised, and on a very busy day in the Service drive, at that. I'm a happy guy. More

Mostly Great No problem until I picked up car. Checked out, then waited outside for a while, no one brought my car. Young man finally asked if I needed help. Other No problem until I picked up car. Checked out, then waited outside for a while, no one brought my car. Young man finally asked if I needed help. Other than that, good service! More

Service Your team has made an amazing turn around!! Steve was courteous and professional. Something you expect with great service. My visit several months Your team has made an amazing turn around!! Steve was courteous and professional. Something you expect with great service. My visit several months ago with Robert was terrible, rude, and unresponsive to questions. Thank you for the great service Steve, keep up the great work!!!! More

Awesome service as always Once again Kim gets 10 stars. I brought my Edge in for oil change in morning and by the Tim I got to work, she called saying it was ready and even was Once again Kim gets 10 stars. I brought my Edge in for oil change in morning and by the Tim I got to work, she called saying it was ready and even washed my car. She always exceeds expectations and I won’t have anyone but her as my service rep! More

Excellent customer service Had an issue with factory lug nuts on Ford Fusion during tire rotation. A known problem to Ford for years but still won’t recall. Bill at Quick Lane Had an issue with factory lug nuts on Ford Fusion during tire rotation. A known problem to Ford for years but still won’t recall. Bill at Quick Lane in Upland replaced all lugs without a hassle. Now that’s customer service that keeps customers coming back. In fact I take my wife’s Hyundai in as well for service instead of dealer. Only place I recommend! More