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Ford of Upland

Upland, CA

4.6
1,108 Reviews
Our dealership, originally located right along historic Route 66, has been family owned and operated since 1960. With over 60 years of business, we’ve always provided great cars, at great prices, to great people. Though we have grown throughout our years serving the Upland area, we have never abandoned our family owned roots. Even after all that time, we are still family owned, and we act like it. That means, when you come to Ford of Upland, you will always receive individual attention and care. We are proud to call Upland our home. Our original location along historic Route 66 means we get to serve a wide area including Ontario, Chino, West Covina, Pomona, Fontana, Rancho Cucamonga, Montclair, and all the surrounding cities. At Ford of Upland, we like to say that if you didn’t buy from us then you paid too much, and we can assure you that our inventory, along with our prices, makes Ford of Upland well worth the drive. Ford is a brand that you can count on. These cars, trucks, and SUVs are built tough. Whether you are cruising for a Mustang sports car, or if you want the versatility of an SUV like the Explorer or Escape, then we have your perfect match right here in Upland. We even have powerful sedans like the Fusion and the Focus. Of course, we also have the tough F-150 trucks that have helped shape America. Find your Ford match at Ford of Upland today. You can even schedule your test drive right online. Just because you come to Ford of Upland, doesn’t mean you have to buy a new Ford. You can also choose from our huge selection of pre-owned inventory. We have late-model low-mileage vehicles that are ready to provide you with years of quality service. We take the time to inspect every vehicle before it even gets a price tag, this way, you can always drive off our lot with confidence.
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1300 E. 20th Street

Upland, CA

91784

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Showing 1,108 reviews

June 25, 2019

5⭐ for Ford of Upland Steven Martinez at Ford of Upland helped me out. Originally I received a call from the service department and made an appointment for the service spec More

by Julie-
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Martinez
June 24, 2019

Completely satisfied. Ford of Upland's service department is awesome. I didn't have to wait for service (they took care of me right away), and they offer a shuttle that ta More

by jgive001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pavey, Eric Heronime, Steve Martinez, Kim Hawkins
June 24, 2019

Great Customer Service Kim is so wonderful. I love that I can drop off my car and she will take care of getting my car serviced. She always provides me great customer servi More

by PATRICIA.MURILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hawkins
June 24, 2019

Awesome Always takes good care of me. Always takes care of my other family members. We will always be a Ford family always through and through. More

by MBLUECREW8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Martinez
June 22, 2019

My lease buy our I’m so happy with buying my lease out from ford of upland Basem Yousef help me a lot it was so easy and less headway . Good job Ford of Upland More

by Ford of Upland@0124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bassem Youssef
June 21, 2019

Not great, but willing to negotiating Not a bad service, willing to negotiate but felt a little too salesy. Seemed to have a decent desire to work with me on the car, made it more difficul More

by Snowrider8854
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Rabadi, Moe Rajput
Jul 02, 2019 -

Ford of Upland responded

Thank you for your candid feedback on your experience with my staff here at Ford Of Upland. I sincerely apologize if you felt the negotiation was a little too salesy. I realize that we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already set up a meeting with the involved parties to review the experience with them, and see how we can prevent this from happening in the future. Congratulations on your purchase and thank you for the opportunity to work with you. Respectfully, Deborah Lara Customer Relations

June 21, 2019

Decent repair work but bad service advisor When a service advisor is doing multiple jobs, customers will be affected by longer waiting times after repairs are completed. If you are waiting for More

by GERRYGONZALEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Heronime
Jul 02, 2019 -

Ford of Upland responded

On behalf of Ford Of Upland, I would like to apologize for your frustrating experience with our service dept. The situation you described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. Thank you for alerting us to this issue.

June 20, 2019

Very happy customer Great dealership- we bought our car here. Take my car here for regular services. Today we were in for back up camera. Our car is 8 years old so it was More

by CATPURRNTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John the driver, Kim Hawkins
June 20, 2019

Appreciative Customer Service Advisor Kim Hawkins spent some time to help me research the best tire prices for my F250 truck. She was very helpful and friendly. More

by STACYFRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hawkins
June 19, 2019

Great people and great deal Took the time to help me out with the truck I really wanted and gave me the deal I wanted best ford dealer I been to. Will be coming back for my next More

by Msierra!!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sales
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