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Ford of Upland
Upland, CA
1,170 Reviews
Our dealership, originally located right along historic Route 66, has been family owned and operated since 1960. With over 60 years of business, we’ve always provided great cars, at great prices, to great people. Though we have grown throughout our years serving the Upland area, we have never abandoned our family owned roots. Even after all that time, we are still family owned, and we act like it. That means, when you come to Ford of Upland, you will always receive individual attention and care.
We are proud to call Upland our home. Our original location along historic Route 66 means we get to serve a wide area including Ontario, Chino, West Covina, Pomona, Fontana, Rancho Cucamonga, Montclair, and all the surrounding cities. At Ford of Upland, we like to say that if you didn’t buy from us then you paid too much, and we can assure you that our inventory, along with our prices, makes Ford of Upland well worth the drive.
Ford is a brand that you can count on. These cars, trucks, and SUVs are built tough. Whether you are cruising for a Mustang sports car, or if you want the versatility of an SUV like the Explorer or Escape, then we have your perfect match right here in Upland. We even have powerful sedans like the Fusion and the Focus. Of course, we also have the tough F-150 trucks that have helped shape America. Find your Ford match at Ford of Upland today. You can even schedule your test drive right online.
Just because you come to Ford of Upland, doesn’t mean you have to buy a new Ford. You can also choose from our huge selection of pre-owned inventory. We have late-model low-mileage vehicles that are ready to provide you with years of quality service. We take the time to inspect every vehicle before it even gets a price tag, this way, you can always drive off our lot with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 1,170 reviews
August 20, 2019
Check engine light 28 days you had my car with very little communications. Eric H was the WORST . Kim finally gave me some answers to my questions. Awful experience 28 days you had my car with very little communications. Eric H was the WORST . Kim finally gave me some answers to my questions. Awful experience More
by SJASCH
Verified CustomerEmployees Worked With
Mark Pavey, Eric Heronime, Kim Hawkins
August 20, 2019
Very well No complaints Service was great. I was there for a service call I inquired about an issue I had with my car. They went over the issue found it was covered under war Service was great. I was there for a service call I inquired about an issue I had with my car. They went over the issue found it was covered under warranty they ordered the part the next weekend it am was fixed in no time flat ! Love my Ford- This would be car #27 for me. Thank you More
by OTTAJENNY
Employees Worked With
Thought his name was Hugo ??? Yikes. Can’t remember
August 20, 2019
Poor Customer Service. On Friday August 16, I called and asked to speak to the Service Manager. I was transferred to Erics voice mail. I asked him to call me. Two hours late On Friday August 16, I called and asked to speak to the Service Manager. I was transferred to Erics voice mail. I asked him to call me. Two hours later I called and left a message again. Called again and was transferred to Directer Marks voicemail. Today is Tuesday, August 20, and still no return call. So I decided to call Citrus Ford. Their Manager was very nice and told me I could bring my vehicle Saturday. The Service Advisor, Enrique was very nice and answered all my questions. He called Monday afternoon as he said, told me what the problems were with my vehicle and gave me good advice regarding the repairs. I will not be using Ford of Upland again. More
by SUVjanet
Employees Worked With
Do not know names.
August 17, 2019
Needed a battery for my 2005 F-150 The battery had a good price and a great warranty 39/100 months. The time I waited for insulation was reasonable. Mr. Galvez was friendly and was will The battery had a good price and a great warranty 39/100 months. The time I waited for insulation was reasonable. Mr. Galvez was friendly and was willing to take a little more time to answer my questions. More
by richnotary
Employees Worked With
Hugo Galvez
August 16, 2019
They get the job done! The service department at Upland Ford has always given me great service! They are always friendly, reliable, and professional. I usually work with Kim The service department at Upland Ford has always given me great service! They are always friendly, reliable, and professional. I usually work with Kim Hawkins and she always makes sure I get the best price for the job. More
by dianep45
Employees Worked With
Kim Hawkins
August 16, 2019
Always a great experience! I’ve never had an issue with this dealership, they’ve always given me & my son great costumer service, they are quick and efficient and very friendly. I’ve never had an issue with this dealership, they’ve always given me & my son great costumer service, they are quick and efficient and very friendly. Happy costumer! More
by AARAID2
Employees Worked With
This last time we visited was a young guy that had just started working in this department, I believe he said it was his 3rd week, wish I would of remembered his name cause he did a great job & very friendly!????
August 16, 2019
2005 Focus I would like to thank Mark Pavey and the service personnel in taking care of our 2005 Focus during all these years. We appreciate the courtesy and pr I would like to thank Mark Pavey and the service personnel in taking care of our 2005 Focus during all these years. We appreciate the courtesy and professionalism of this dealership . More
by Subie bear 49
Employees Worked With
Mark Pavey, Steve Martinez, Kim Hawkins
August 15, 2019
Great service . Steve, service advisor, is very friendly and explains everything in detail. The service was very efficent and I do recommend making an appointment! . Steve, service advisor, is very friendly and explains everything in detail. The service was very efficent and I do recommend making an appointment! Makes the visit very pleasant! More
by chavezfreak
Employees Worked With
Steve Martinez
August 15, 2019
Wonderful Service Jeff and Tommy helped me acquire a new mustang my situation was kinda tricky but they were able to manage it. They help me get the car with the price Jeff and Tommy helped me acquire a new mustang my situation was kinda tricky but they were able to manage it. They help me get the car with the price I will be comfortable. I need to praise Tommy for going above and beyond with his customer service. Thank you so much! More
by BEUSTAQUIO10
Employees Worked With
Jeff Sales, Tommy Tong
August 15, 2019
service took car in for 37000 mi service. I WAS TOLD THERE WAS A LEAK IN ONE OF THE STRUTS. Was told to bring car back on Wednesday to fix leak which I did. T took car in for 37000 mi service. I WAS TOLD THERE WAS A LEAK IN ONE OF THE STRUTS. Was told to bring car back on Wednesday to fix leak which I did. Then I received a text from Hugo saying there was no leak, one of his mechanics mistook tire dressing for a leak... REALLY... I now question the capability of your mechanics.. Also my time wasted to take and pick up car!!!! More
by cubimon2
Employees Worked With
HUGO GALVEZ
