Ford of Upland

Customer for 25 years + I have been a customer many years, both for sales and service. The team is great for all items noted below. They are very knowledgeable, personable, a I have been a customer many years, both for sales and service. The team is great for all items noted below. They are very knowledgeable, personable, and a pleasure to do business with! More

Disappointed I was disappointed it took three days to tell me I needed a new mirror and battery. The battery was under warranty so they had to run a time consumin I was disappointed it took three days to tell me I needed a new mirror and battery. The battery was under warranty so they had to run a time consuming test before replacement under Ford's warranty. It's Ford's policy and practice not the dealership. The electric mirror replacement is too expensive at $1300.00; I will continue to operate manually. The dealership and the people at Ford of Upland are fantastic, I appreciate their advice and professionalism. More

Best service ever We have purchased 4 cars here in the last 5 years and it is largely due to the service we receive from our Service Manager, Eric Heronime. My husband We have purchased 4 cars here in the last 5 years and it is largely due to the service we receive from our Service Manager, Eric Heronime. My husband and I have been driving for almost 40 years and that equals a lot of device and routine maintenance and we have never had a better experience anywhere else. Eric makes getting your car serviced painless. When you do have a problem with your vehicle, Eric is relentless and makes sure the problem is fixed for good. We will never take our cars anywhere else. More

Typical Service from a Dealership I've learned that the general level of service provided by every dealership I've dealt with is the same and it's unfortunately NOT excellent. The rev I've learned that the general level of service provided by every dealership I've dealt with is the same and it's unfortunately NOT excellent. The revolving door of service people is unfortunate because it doesn't allow the service department to develop a relationship with the customers. The only person at Upland Ford who is still there is Eric, who is great, but I have only been serviced by him once. I would recommend that the service people be coached on communication. I would have left a better review if I had received better communication. More

Took care of business I take it to this location because even tho there are other Ford dealers closer to my home, I trust these folks to do right by me and my family. I take it to this location because even tho there are other Ford dealers closer to my home, I trust these folks to do right by me and my family. More

Great Experience Took care of a bunch of maintenance items. Kim Hawkins is my goto service agent and is a very stand up person. Really appreciated the ride home and t Took care of a bunch of maintenance items. Kim Hawkins is my goto service agent and is a very stand up person. Really appreciated the ride home and the pick up later. Kim communicated everything clearly via text - this was very convenient. More

My my first Ford It was an easy transaction very pleased, I would recommend to my friends. Very excited to own my new Mustang Ecoboost Convertible. Thank you Basem tha It was an easy transaction very pleased, I would recommend to my friends. Very excited to own my new Mustang Ecoboost Convertible. Thank you Basem thank for all the help, More

Oil Change Bill a service agent at the Quick Lane center greeted me as I entered answered all my questions and got my truck started. I was out of their in under Bill a service agent at the Quick Lane center greeted me as I entered answered all my questions and got my truck started. I was out of their in under an hour. More

Flat tire repair My car keeps running over sharp objects and getting a flat. Ford of Upland has fixed three tires this past year with a smile and a car wash. My car keeps running over sharp objects and getting a flat. Ford of Upland has fixed three tires this past year with a smile and a car wash. More

Reliable but slow I believe the technicians do a good job here, and all of the service people I have worked with are very nice, but service is very slow, and I feel as I believe the technicians do a good job here, and all of the service people I have worked with are very nice, but service is very slow, and I feel as though I have to keep calling to check on my car or I will get forgotten. Even when I make an appointment, it takes hours before I get the first update on my car, and that is usually only because I call about it. Often, they will tell me that they have to order a part and it will take a day or more, but my car is a Ford, shouldn't they either have Ford parts there or have fast access to them? Also, there are signs everywhere saying to ask for a car wash if you want it, and I always ask for it, and I never actually get my car washed. When I am ready to pick my car up and it's not washed, I don't really want to wait around longer for them to go back and wash it, so I don't bother, but why offer the service at all if you aren't going to actually wash the car? More