Ford of Upland

Excellent Customer Service Steve (from the service department) at Upland Ford was extremely courteous, professional, and helpful during my visit. He did a fantastic job keeping Steve (from the service department) at Upland Ford was extremely courteous, professional, and helpful during my visit. He did a fantastic job keeping me updated on the ordering of my part, and got me in and out of my service appointment without any issues. Highly recommended location for parts and services. More

Love my new Escape The sales team at Upland Ford are all great and friendly . When you need some new wheels Upland Ford is the place to go Ricardo is the man to see. The sales team at Upland Ford are all great and friendly . When you need some new wheels Upland Ford is the place to go Ricardo is the man to see. More

Oil change and Rear Camara check I went in for an oil change, alignment and to check my rear camara. The service advisor was also very helpful and answered most of my questions. They I went in for an oil change, alignment and to check my rear camara. The service advisor was also very helpful and answered most of my questions. They were busy and the service took a little longer than expected, but overall good experience. More

The works car wash I appreciate the complimentary car wash and the friendly service advisor Steven. I had a new battery earlier this year and a month later it had corro I appreciate the complimentary car wash and the friendly service advisor Steven. I had a new battery earlier this year and a month later it had corrosion. More

Great team effort I would have to rate my experience with Ford of Upland as exceptional! It didn’t take long to get a response after going online and I was able to clos I would have to rate my experience with Ford of Upland as exceptional! It didn’t take long to get a response after going online and I was able to close my deal with the same person that answered the phone. Alex was very knowledgeable of the inventory and help me make my choice very easily, the finance department Worked with me well as to secure me reasonable terms. Overall I think I’m going to be very pleased with my purchase and I will consider Ford of Upland in the future. More

Horrible Car has been in there so far 4 times for the same thing and still hasn't been fixed. Most recent visit was supposed to be for 1-2 days and instead wa Car has been in there so far 4 times for the same thing and still hasn't been fixed. Most recent visit was supposed to be for 1-2 days and instead was 3 weeks and they still failed to fix car. Disgusted with the shoddy service and they incompetent employees. More

Steve kept his eye on the ball A sharp service advisor means the dlfference between an excellent service experience and one that is lackluster. Mr. Martinez was very up to this tas A sharp service advisor means the dlfference between an excellent service experience and one that is lackluster. Mr. Martinez was very up to this task on this visit. More

Great Buying Experience Thanks to Tommy my buying experience from Ford of Upland was great. Tommy exemplifies the type of person I want to do business with. He is professiona Thanks to Tommy my buying experience from Ford of Upland was great. Tommy exemplifies the type of person I want to do business with. He is professional, knowledgeable, decisive, and courteous. He also made himself available after the purchase, which is unusual for me. He has sent follow up emails and called me to make sure everything with my truck was to my satisfaction. It’s amazing how these simple things can transform a buying experience. Keep up the good work Tommy! More

Service work was fine. The house not so good Left coupon for oil change at home, service knows there’s an active coupon but doesn’t give me a break and charged full price. Didn’t ask if I was a F Left coupon for oil change at home, service knows there’s an active coupon but doesn’t give me a break and charged full price. Didn’t ask if I was a FordPass member so as of now the $60.00 I spent for service doesn’t at to points. Very disappointed. I have an Infiniti and the service there is very professional. Coupon or not they give you the active deal if it applies. Receptionist didn’t even explain if I wanted to add points or if the points would be added, just wanted to know if I wanted to use my points. More

Made a 7am appt and car was returned at 6pm. Again it is either Management or the Service person who is Great. In this case it was Kim. She was Great and an Asset to your company. The process is Again it is either Management or the Service person who is Great. In this case it was Kim. She was Great and an Asset to your company. The process is what has me boggled. How can I make a 7 am appointment for a diagnostic check the find out at 5:30 pm. that nothing is wrong with the car. That process should have been 2-3 hours top. I ultimately purchased a battery due to the only reason I can think why a car would have a cold start is that. Hopefully I was able to fix the problem with that. I appreciate your management and or employee Kim. Other than that. We always have something go wrong when we service our car here. Thanks for the effort though. More