Ford of Upland

Steve kept his eye on the ball A sharp service advisor means the dlfference between an excellent service experience and one that is lackluster. Mr. Martinez was very up to this tas A sharp service advisor means the dlfference between an excellent service experience and one that is lackluster. Mr. Martinez was very up to this task on this visit. More

Great Buying Experience Thanks to Tommy my buying experience from Ford of Upland was great. Tommy exemplifies the type of person I want to do business with. He is professiona Thanks to Tommy my buying experience from Ford of Upland was great. Tommy exemplifies the type of person I want to do business with. He is professional, knowledgeable, decisive, and courteous. He also made himself available after the purchase, which is unusual for me. He has sent follow up emails and called me to make sure everything with my truck was to my satisfaction. It’s amazing how these simple things can transform a buying experience. Keep up the good work Tommy! More

Service work was fine. The house not so good Left coupon for oil change at home, service knows there’s an active coupon but doesn’t give me a break and charged full price. Didn’t ask if I was a F Left coupon for oil change at home, service knows there’s an active coupon but doesn’t give me a break and charged full price. Didn’t ask if I was a FordPass member so as of now the $60.00 I spent for service doesn’t at to points. Very disappointed. I have an Infiniti and the service there is very professional. Coupon or not they give you the active deal if it applies. Receptionist didn’t even explain if I wanted to add points or if the points would be added, just wanted to know if I wanted to use my points. More

Made a 7am appt and car was returned at 6pm. Again it is either Management or the Service person who is Great. In this case it was Kim. She was Great and an Asset to your company. The process is Again it is either Management or the Service person who is Great. In this case it was Kim. She was Great and an Asset to your company. The process is what has me boggled. How can I make a 7 am appointment for a diagnostic check the find out at 5:30 pm. that nothing is wrong with the car. That process should have been 2-3 hours top. I ultimately purchased a battery due to the only reason I can think why a car would have a cold start is that. Hopefully I was able to fix the problem with that. I appreciate your management and or employee Kim. Other than that. We always have something go wrong when we service our car here. Thanks for the effort though. More

Personal, and efficient My appointment was made at my convience, and timely completed. I especially appreciated Mario who explained the service needed and the process I shoul My appointment was made at my convience, and timely completed. I especially appreciated Mario who explained the service needed and the process I should expect. Great communication. More

Seriously? You want me to answer this Showed up this morning for 9 o’clock appointment & was told the technician wouldn’t be in for at least an hour or more...I had another appointment in Showed up this morning for 9 o’clock appointment & was told the technician wouldn’t be in for at least an hour or more...I had another appointment in a different county at 11-so, I had to leave. This dealership is 35-40 minutes away-so, I’m extremely unhappy I had to reschedule. Associate booked the install at my residence for the next week-however the technician also called & said he doesn’t know why the previous appointment was made as he doesn’t work on Fridays??? Can we get on the same page here? I might have to revisit my Yelp review & previous review on this website. More

Great service This was first service since I purchased the car. As always the person helping me was friendly and very helpful. Sent their name and phone # by text t This was first service since I purchased the car. As always the person helping me was friendly and very helpful. Sent their name and phone # by text to me so I could contact them with any questions or concerns. Service was quick and I had my vehicle back when I was promised More

Awesome! I was getting ready to get into car and door would not close. Drove it to dealership no appointment. They said it would be ready next day. They drove I was getting ready to get into car and door would not close. Drove it to dealership no appointment. They said it would be ready next day. They drove me to get a rental car for the day (And covered the cost) Awesome end to a bad day. Went out of their way for me. More

Oil change Bad Lug nuts replaced. Came home and researched. Ford Design Error and Customer has to pay $140.00 plus labor for their mistake. Not what I expect f Bad Lug nuts replaced. Came home and researched. Ford Design Error and Customer has to pay $140.00 plus labor for their mistake. Not what I expect from Ford. More

Great Customer Service Kim and Hugo were awesome. Great customer service. Hugo had someone come pick me up and take me to get my car when the work was finished. Kim and Hugo were awesome. Great customer service. Hugo had someone come pick me up and take me to get my car when the work was finished. More