Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Upland
Upland, CA
1,108 Reviews
Our dealership, originally located right along historic Route 66, has been family owned and operated since 1960. With over 60 years of business, we’ve always provided great cars, at great prices, to great people. Though we have grown throughout our years serving the Upland area, we have never abandoned our family owned roots. Even after all that time, we are still family owned, and we act like it. That means, when you come to Ford of Upland, you will always receive individual attention and care.
We are proud to call Upland our home. Our original location along historic Route 66 means we get to serve a wide area including Ontario, Chino, West Covina, Pomona, Fontana, Rancho Cucamonga, Montclair, and all the surrounding cities. At Ford of Upland, we like to say that if you didn’t buy from us then you paid too much, and we can assure you that our inventory, along with our prices, makes Ford of Upland well worth the drive.
Ford is a brand that you can count on. These cars, trucks, and SUVs are built tough. Whether you are cruising for a Mustang sports car, or if you want the versatility of an SUV like the Explorer or Escape, then we have your perfect match right here in Upland. We even have powerful sedans like the Fusion and the Focus. Of course, we also have the tough F-150 trucks that have helped shape America. Find your Ford match at Ford of Upland today. You can even schedule your test drive right online.
Just because you come to Ford of Upland, doesn’t mean you have to buy a new Ford. You can also choose from our huge selection of pre-owned inventory. We have late-model low-mileage vehicles that are ready to provide you with years of quality service. We take the time to inspect every vehicle before it even gets a price tag, this way, you can always drive off our lot with confidence.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,108 reviews
August 14, 2019
best service dept great! moved to apple valley ca but still go to ford of upland service worth the drive Eric H. is the best service adviser in the business great! moved to apple valley ca but still go to ford of upland service worth the drive Eric H. is the best service adviser in the business More
by gordon
Verified CustomerEmployees Worked With
Eric Heronime
August 14, 2019
Excellent customer service 👍 Excellent customer service. Walked out of the dealer with a brand new Escape... For less than what was quoted! Our sales rep, Ash is knowledgeable of Excellent customer service. Walked out of the dealer with a brand new Escape... For less than what was quoted! Our sales rep, Ash is knowledgeable of the vehicle we wanted and was a straight shooter. Couldn't have asked for more. Great job Ford of Upland! More
by vannorman91
Employees Worked With
Ash Khawaja
August 14, 2019
Brakes Service could have been somewhat more attentive, we waited over 4 hours no mention of that time frame only that it would take 1 to 2 hours. So we wait Service could have been somewhat more attentive, we waited over 4 hours no mention of that time frame only that it would take 1 to 2 hours. So we waited. That seems extreme for having to wait. More
by EPG
Employees Worked With
Steve Martinez, Kim Hawkins
August 11, 2019
My new car Very respectful staff, very helpful. Contacted me immediately after requesting info on the car. Initial car I wanted didn’t work out but ended up find Very respectful staff, very helpful. Contacted me immediately after requesting info on the car. Initial car I wanted didn’t work out but ended up finding a much better option. More
by Eliasharlow
Employees Worked With
Bassem Youssef
August 09, 2019
I always leave upset This team lacks communication and customer service skills. Every time I need to service my vehicle here I leave upset. My next purchase will be at ano This team lacks communication and customer service skills. Every time I need to service my vehicle here I leave upset. My next purchase will be at another dealership. More
by rdfj9
Employees Worked With
Mina,
August 09, 2019
New Problem with vehicle after service Dealer performed safety recall and when vehicle returned, there was a new "problem" noise when applying the brakes. Dealer personnel declined respons Dealer performed safety recall and when vehicle returned, there was a new "problem" noise when applying the brakes. Dealer personnel declined responsibility. I am very disappointed. More
by SRLCONSULTANTS10
Employees Worked With
Kim Hawkins
August 09, 2019
Car purchase The experience that I had purchasing my 2017 Lincoln MKX was the easiest, most straightforward experience that I’ve ever had, beginning with the assis The experience that I had purchasing my 2017 Lincoln MKX was the easiest, most straightforward experience that I’ve ever had, beginning with the assistance of salesman Ricardo Hernandez. He is extremely friendly, knowledgeable and patient. No pressure, just helpful. The Sales Manager was straightforward with our negotiations and didn’t play around with the numbers....he was honest and sincere. In summary, I was extremely satisfied and I love the car! I have purchased 5 or 6 cars here and wouldn’t hesitate to buy another. More
by larry.rhinehart2
Employees Worked With
Ricardo Hernandez
August 09, 2019
Professional And knowledgeable. Quick and efficient service. Despite there cramped and small facility, quick and efficient service. I will be very excited for the entire team when the long awaited move to the fa Despite there cramped and small facility, quick and efficient service. I will be very excited for the entire team when the long awaited move to the facility arrives. More
by RODRIGUEZFRANK787
Employees Worked With
Our shuttle service driver. Don’t remember the gentleman’s name. A Senior citizen, like myself. Very friendly, professional and courteous., Kim Hawkins
August 08, 2019
seems very unorganized while you still have custody of my car - some 3+ weeks now - in for a new engine under a warrantee repair - you haven't kept Hertz alerted to these ne while you still have custody of my car - some 3+ weeks now - in for a new engine under a warrantee repair - you haven't kept Hertz alerted to these new estimates to complete the repair. I have received several calls from Hertz wondering where their car is? Now today, I was told by the service group to come in and exchange my current loaner car. I don't know why I can't simply keep the loaner, and I hope this car exchange doesn't take 3 hours like it did to simply drop off and receive a loaner on the first day. Apparently Hugo, my service guy, had an accident last weekend and has been out all week. But did anyone take over? My care was supposed to be ready last week and now I was told yesterday it'll take another couple of weeks. More
by steve
Employees Worked With
Hugo
August 08, 2019
Caring I have gone to other ford service centers in the past, and there is no other service places like ford of upland. They care for you, they make sure tha I have gone to other ford service centers in the past, and there is no other service places like ford of upland. They care for you, they make sure that your need and want and meet with the highest expectation everytime. The employees, they treat you like they want to know you, and that is how customer service should be, wanting to be there for the customer every step of the way. Kim who was my service advisor, she was is always helpful and she always has wonderful weather (smile) even though she is going through a rough day. She is someone who i would like to see again next time I come back to get my oil changed More
by CGARNICA1996
Employees Worked With
Steve Martinez, Kim Hawkins
