Ford of Upland

quality of service I've been a customer of Upland Ford for longer than I can remember. The service is second to no one else. That's why I have been a customer for so lon I've been a customer of Upland Ford for longer than I can remember. The service is second to no one else. That's why I have been a customer for so long and why I would never take my car elsewhere. I am treated like there was no one more important than me. More

The Works Always great service except this time. I don’t know what happened, but my car got lost. Because of the problem, the service manager did not charge me Always great service except this time. I don’t know what happened, but my car got lost. Because of the problem, the service manager did not charge me for the service. More

Took car in for recall left with air conditioner not working I took my daughters car in for a recall fix and oil change. When we picked the car up, first thing we noticed they didn’t do the car wash they offered I took my daughters car in for a recall fix and oil change. When we picked the car up, first thing we noticed they didn’t do the car wash they offered. But she was late for work so we just left. When she turned on her air it did not work. It worked when we dropped it off so it had to be something done there. I called immediately and was told there was nothing they did to have that happen. When I got home I called again and was told the same thing. No offer to bring the car back in only rudely answered that it was nothing they did. Next morning took the car in to have the air conditioner looked at by another mechanic. They took about 15 minutes and found that when Ford checked the cabin filter they unplugged the air conditioner. The other mechanic felt bad for my daughter and didn’t charge her. Poor customer service that Ford of Upland would not even offer to bring the car back into look at it. Instead they both people I spoke with were defensive and acted like I was trying to scam them. In truth if I would have taken the car in and a part went out I would have gladly paid them to fix it. I will not bring her car back to this location for service or repair nor for any recalls we receive in the future because they do not stand by their work. More

Recall work I had an appointment and when i arrived i was immediately attended to . The service writer was very helpful , the ride i was given to and from my hous I had an appointment and when i arrived i was immediately attended to . The service writer was very helpful , the ride i was given to and from my house was appreciated and mainly my wife is happy . Thank you for your service . More

Best service center in Rancho Cucamonga Bill and Jesus are great to deal with, advised me when the car would be done and actually had it done before I was expecting it. Highly Recommend Faci Bill and Jesus are great to deal with, advised me when the car would be done and actually had it done before I was expecting it. Highly Recommend Facility More

Went in for a new clutch My car felt great once I got it back from the service center. After the fix it rode smoother than before. I also really liked the complimentary wash My car felt great once I got it back from the service center. After the fix it rode smoother than before. I also really liked the complimentary wash More

Great customer care and quick turnaround Took vehicle in for recall notice. I was in and out in ten minutes with a courtesy ride home. I received a call From my service tech Eric with the sta Took vehicle in for recall notice. I was in and out in ten minutes with a courtesy ride home. I received a call From my service tech Eric with the status and a follow up call letting me know my car was being washed and ready to be picked up. Overall a great experience as usual with Ford of Upland. More

Good service The last few times I went to Upland Ford I had left very disappointed. All the guys working were very pushy and tried to tell you what you needed. The The last few times I went to Upland Ford I had left very disappointed. All the guys working were very pushy and tried to tell you what you needed. They still have some of those people there but luckily I was able to work with Bassem. He was extremely nice and didn’t push anything like some of the other associates. Had a good experience because of him. More

Service department Wonderful people who are very happy to serve. They also made sure if I wanted a ride home and asked if I wanted anything to drink. Wonderful people who are very happy to serve. They also made sure if I wanted a ride home and asked if I wanted anything to drink. More

Awesome Service After receiving horrible service at sunrise Ford in Fontana I decided to give Ford of Upland a call I spoke with Kim , she was great over the phone p After receiving horrible service at sunrise Ford in Fontana I decided to give Ford of Upland a call I spoke with Kim , she was great over the phone put my mind at ease and booked me a service appointment to have my sunroof checked out . When I got there at 730am I was greeted good morning by several worker all with smiles . I was directed where to wait and that someone would be with me shortly . And sure enough less than 10 min wait and Hugo called my name and greeted me good morning . He Took my information I gave him my paper work . He gave me a estimated time based on what might need to be done with my car . I was also given a ride home and that man was very nice as well . Through the next couple of days Hugo stayed in contact with me and gave me updates about the progress of my car . Was even ready to have a loaner car for me if I needed it I got my car back the day he said I would . Thank you to everyone there . Keep up the great work . I will definitely be back to Ford if Upland !! More