Ford of Upland

Untitled Decline to writers find this unnecessary and rather annoying so I will change my review to unacceptable because of this annoying portion of the survey Decline to writers find this unnecessary and rather annoying so I will change my review to unacceptable because of this annoying portion of the survey. More

Adequate Service I got a simple oil change. For my F150 and it was done in a reasonable 2 hours. Not to long for a dealership and the price was good. One of the brand I got a simple oil change. For my F150 and it was done in a reasonable 2 hours. Not to long for a dealership and the price was good. One of the brand new sales advisors who came from Nissan I believe by the name of Eric had great attitude and customer service compared to some other members who you can see wallow around. The only complaint I have for this dealer is the very poor car washes they provide for vehicles. I’ve taken my vehicle as well as other vehicles here to this dealer ship and the courtesy upon request car washes are very poor. I didn’t even ask for a wash after this service and I had dried dirt on my truck from what looks like a dirty wet rag all over my hood. And on black vehicles that’s a no go. Scratches the paint. More

Outstanding service as always. Very qualified service technicians. The service representatives are always very courteous and helpful. IHave always purchased my vehicles at Florida Very qualified service technicians. The service representatives are always very courteous and helpful. IHave always purchased my vehicles at Florida Bucklin and will continue to do so. More

Oil change Basically just needed an oil change, advisor was friendly and knowledgeable, it was quick and easy price was a little high. I know my truck is ready t Basically just needed an oil change, advisor was friendly and knowledgeable, it was quick and easy price was a little high. I know my truck is ready to roll on the next road trip! More

Make a key fob for 2007 Ranger. Service advicor Mario Lerma was friendly, knowledgeable, dedicated and just made the experience pleasant and stress free. Thank You Mario Lerma for yo Service advicor Mario Lerma was friendly, knowledgeable, dedicated and just made the experience pleasant and stress free. Thank You Mario Lerma for your excellent help. More

quality of service I've been a customer of Upland Ford for longer than I can remember. The service is second to no one else. That's why I have been a customer for so lon I've been a customer of Upland Ford for longer than I can remember. The service is second to no one else. That's why I have been a customer for so long and why I would never take my car elsewhere. I am treated like there was no one more important than me. More

The Works Always great service except this time. I don’t know what happened, but my car got lost. Because of the problem, the service manager did not charge me Always great service except this time. I don’t know what happened, but my car got lost. Because of the problem, the service manager did not charge me for the service. More

Took car in for recall left with air conditioner not working I took my daughters car in for a recall fix and oil change. When we picked the car up, first thing we noticed they didn’t do the car wash they offered I took my daughters car in for a recall fix and oil change. When we picked the car up, first thing we noticed they didn’t do the car wash they offered. But she was late for work so we just left. When she turned on her air it did not work. It worked when we dropped it off so it had to be something done there. I called immediately and was told there was nothing they did to have that happen. When I got home I called again and was told the same thing. No offer to bring the car back in only rudely answered that it was nothing they did. Next morning took the car in to have the air conditioner looked at by another mechanic. They took about 15 minutes and found that when Ford checked the cabin filter they unplugged the air conditioner. The other mechanic felt bad for my daughter and didn’t charge her. Poor customer service that Ford of Upland would not even offer to bring the car back into look at it. Instead they both people I spoke with were defensive and acted like I was trying to scam them. In truth if I would have taken the car in and a part went out I would have gladly paid them to fix it. I will not bring her car back to this location for service or repair nor for any recalls we receive in the future because they do not stand by their work. More

Recall work I had an appointment and when i arrived i was immediately attended to . The service writer was very helpful , the ride i was given to and from my hous I had an appointment and when i arrived i was immediately attended to . The service writer was very helpful , the ride i was given to and from my house was appreciated and mainly my wife is happy . Thank you for your service . More

Best service center in Rancho Cucamonga Bill and Jesus are great to deal with, advised me when the car would be done and actually had it done before I was expecting it. Highly Recommend Faci Bill and Jesus are great to deal with, advised me when the car would be done and actually had it done before I was expecting it. Highly Recommend Facility More