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Ford of Upland
Upland, CA
1,151 Reviews
Our dealership, originally located right along historic Route 66, has been family owned and operated since 1960. With over 60 years of business, we’ve always provided great cars, at great prices, to great people. Though we have grown throughout our years serving the Upland area, we have never abandoned our family owned roots. Even after all that time, we are still family owned, and we act like it. That means, when you come to Ford of Upland, you will always receive individual attention and care.
We are proud to call Upland our home. Our original location along historic Route 66 means we get to serve a wide area including Ontario, Chino, West Covina, Pomona, Fontana, Rancho Cucamonga, Montclair, and all the surrounding cities. At Ford of Upland, we like to say that if you didn’t buy from us then you paid too much, and we can assure you that our inventory, along with our prices, makes Ford of Upland well worth the drive.
Ford is a brand that you can count on. These cars, trucks, and SUVs are built tough. Whether you are cruising for a Mustang sports car, or if you want the versatility of an SUV like the Explorer or Escape, then we have your perfect match right here in Upland. We even have powerful sedans like the Fusion and the Focus. Of course, we also have the tough F-150 trucks that have helped shape America. Find your Ford match at Ford of Upland today. You can even schedule your test drive right online.
Just because you come to Ford of Upland, doesn’t mean you have to buy a new Ford. You can also choose from our huge selection of pre-owned inventory. We have late-model low-mileage vehicles that are ready to provide you with years of quality service. We take the time to inspect every vehicle before it even gets a price tag, this way, you can always drive off our lot with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 1,151 reviews
October 08, 2019
Service/maintenance Great experience. This was the second time I dealt with Ford of Upland and I'm glad I made the switch. Kim was very, very helpful and knowledgeable. I Great experience. This was the second time I dealt with Ford of Upland and I'm glad I made the switch. Kim was very, very helpful and knowledgeable. I will definitely be coming back. More
by MMELENDREZ
Verified CustomerEmployees Worked With
Kim Hawkins
October 07, 2019
Kim Hawkins -Outstanding Costumer Service Kim Hawkins has been my service advisor since coming to Upland Ford for routine maintenance. she also Handed warranty issues on my 2017 F 150 and and Kim Hawkins has been my service advisor since coming to Upland Ford for routine maintenance. she also Handed warranty issues on my 2017 F 150 and and a collision repair on our 2015 Edge. . The repairs on both vehicles exceeded my expectations. Kim kept me posted at all times .handling any questions from the factory, I always felt Kim was in my corner all the time More
by DEBCLEMENS83
Employees Worked With
Kim Hawkins
October 07, 2019
Sevice advisor was great. The service department is horrible The service advisor Kim that helped me was great. The actual service area was unorganized and chaotic, the cashiers are terrible and not friendly. Ov The service advisor Kim that helped me was great. The actual service area was unorganized and chaotic, the cashiers are terrible and not friendly. Overall aside from the service advisor that helped me, everything else is not good. More
by CARLOSH129
Employees Worked With
Kim Hawkins
October 07, 2019
Car service Mario was helpful and communicated well about the services. Answered questions promptly and professionally. The car service was done promptly did not Mario was helpful and communicated well about the services. Answered questions promptly and professionally. The car service was done promptly did not have to wait too long. More
by ERIKA.TOS10
Employees Worked With
Mario Lerma
October 07, 2019
Great experience I like the one on one and that not everyone has to her your problem with the service advisor, since the have their own office. I would definitely com I like the one on one and that not everyone has to her your problem with the service advisor, since the have their own office. I would definitely come back. More
by Tinker Bell
Employees Worked With
Gus
October 05, 2019
If You Want To Wait I tend to 'Wait' when it's a simply service visit. Nice chairs, nice conversation; sometimes the TV is on. General service this time took me just I tend to 'Wait' when it's a simply service visit. Nice chairs, nice conversation; sometimes the TV is on. General service this time took me just over an hour. Oh, yes. water, and probably coffee is available (I don't do coffee, so not sure about that). Mostly, I come in to Upland Ford because Kim is fantastic! More
by Traditionalist
Employees Worked With
Lett's give those drivers who get you home and bring you back a place on this review. They are really nice., Kim Hawkins
October 05, 2019
Ridiculously slow service Unfortunately this experience only reinforced my wife’s distrust of mechanics. We took my daughter's 2001 Mustang in because it was running rough whi Unfortunately this experience only reinforced my wife’s distrust of mechanics. We took my daughter's 2001 Mustang in because it was running rough while accelerating. I had listened to it and suspected an exhaust leak but my wife did not want me to tell the service advisor my suspicion because she thought they would “fix” an exhaust leak even if there wasn’t one. They diagnosed the problem was in the flywheel and pressure plate and since the car has 124,000 miles on it I thought it was reasonable that it could need a new clutch. They had the car 12 days because the parts had to come from back east. They did absorb the cost of a new flywheel since they felt there was still a problem after resurfacing the existing one. When we got the car back it was slightly better but the main noise was still there. Looking at the invoice they listed an exhaust leak in the manifold so I called the service advisor to ask why he did not point that out to me. He claimed he told me over the phone but since that was my original suspicion I think I would have heard it. Granted their telephone service is so poor maybe it was mentioned and I did not understand what he said. We took it back in for the exhaust leak and it took them another 2 days to identify a cracked manifold, 4 days to order the part, and 2 days to install it. More
by Not thrilled
Employees Worked With
Santiago
October 04, 2019
Service with s smile. Knowledgeable on subject at hand. I enjoyed talking with Km Hawkins. Ford of upland service tech discovered what appeared to a oil lea with s smile. Knowledgeable on subject at hand. I enjoyed talking with Km Hawkins. Ford of upland service tech discovered what appeared to a oil leak. More
by DANEILRANGEL
Employees Worked With
Kim Hawkins
October 04, 2019
Purchased a new Edge Love my new Edge, its wonderful. Eco boost does have a bit of a jolt to it at stops, otherwise it's great. I would totally recommend this dealers Love my new Edge, its wonderful. Eco boost does have a bit of a jolt to it at stops, otherwise it's great. I would totally recommend this dealership, they are great. Third vehicle purchase from Ford of Upland great service all around. More
by LAURAJJACQUES
Employees Worked With
JR Parks
October 04, 2019
Excellent service!! I had a great experience at ford of upland. I brought my car in for a transmission flush. All of the staff were friendly, and helpful. I had a great experience at ford of upland. I brought my car in for a transmission flush. All of the staff were friendly, and helpful. More
by GIANABRYNNE
Employees Worked With
Gus
