Ford of Upland

my new Ford Raptor Great Customer service! Best value! Basem Yousef made sure I am happy about everything. I strongly recommend this store to everyone. Great service an Great Customer service! Best value! Basem Yousef made sure I am happy about everything. I strongly recommend this store to everyone. Great service and parts department. Thanks Ford of Upland for selling me my dream truck FORD RAPTOR 2020. More

Purchased new Exolorer They worked hard to make a deal with me. They did a great job getting everything done quick so I wasn’t sitting around a long time. They worked hard to make a deal with me. They did a great job getting everything done quick so I wasn’t sitting around a long time. More

It ws an awesome experience! We have been coming to Ford of Upland for many years because we own 4 Fords. We have always gotten excellent treatment by everyone there. Kim and Er We have been coming to Ford of Upland for many years because we own 4 Fords. We have always gotten excellent treatment by everyone there. Kim and Eric were great as usual. Kim told me when the servicing of our vehicle would be done and as promised it was completed right on time. She also texted me questions that she had about additional servicing our Explorer needed such as a new battery. I approved it immediately with a return text, saving tim and preventing an additional trip. Great job! More

Service Review Went in for a list of repairs and ended up having a problem with our extended warranty. Gus tried everyday ro get me on my way. Very diligent service Went in for a list of repairs and ended up having a problem with our extended warranty. Gus tried everyday ro get me on my way. Very diligent service with my insanely slow warranty company. Once the warranty repairs were approved the fixing was finished very quickly! More

Trade in I traded in my F150 and got the new Ranger Lariat, I had a great experience, they were wonderful and professional, the Salesman, Finance Manager and I traded in my F150 and got the new Ranger Lariat, I had a great experience, they were wonderful and professional, the Salesman, Finance Manager and the GM. Did not play games/gimmicks, straight up business! I was very pleased with everything, and I highly recommend them for all! More

Very long wait time to see the service technician. Need to have more service people on Saturdays. Having to walk and get printouts seems a waste of time. to see the service technician. Need to have more service people on Saturdays. Having to walk and get printouts seems a waste of time. More

Great Customer Service and overall Great Experience I saw an advertisement online and got in touch with the dealer. I was referred to Ryan in internet sales. he was friendly and helpful and worked with I saw an advertisement online and got in touch with the dealer. I was referred to Ryan in internet sales. he was friendly and helpful and worked with what I was looking for and my budget. The entire process ran smoothly and fast. Very happy with my new car and all the friendly staff that I had to interact with during the process. Every worker greeted me as they walked by and made sure I was being helped. Upland Ford is an awesome dealership that make you feel like family. More

Bad Service Got there and then other customers got in behind me they took like there customers before me. That got me a little mad The service technician told me Got there and then other customers got in behind me they took like there customers before me. That got me a little mad The service technician told me he would call me when the car was ready but I had to call the Ford Center to see if my car was ready that was at 4 o’clock and I told them to wash my car and they did not I paid for my car I came home then the technician calledTo tell me that my car was ready that’s not good service I’m kind of disappointed at that kind of service More

Based off past experiences Based off my previous experiences with service at this dealership, I would give it another try. Based off my experience yesterday I would recommend wi Based off my previous experiences with service at this dealership, I would give it another try. Based off my experience yesterday I would recommend with caution and not sure that I would go back. Even though I had an appointment and even showed up early, it took 4 1/2 hours for just an oil change. I was called almost 2 1/2 hours after it was promised. And not even a courtesy car wash was done. I was not offered a ride home so I had to walk. Thankfully I was able to have them pick me up when my vehicle was done. I just feel that communication was lacking as well as consideration. So I’ll give it another try because I’m loyal but if it happens again I’ll be ready to try another dealership. I can’t list any employee that I worked with because nobody introduced themselves. I dealt with Gus as the gentleman who did the intake, he was nice. More

Dealership review I was interested to purchase a Ford Ranger, was emailing back and forward on the price with the Sales Selena and someone name Jeff that never shows h I was interested to purchase a Ford Ranger, was emailing back and forward on the price with the Sales Selena and someone name Jeff that never shows his face, Finally I decide to step into the dealer to test drive and work some numbers try to make a deal, then go back and forward again on the price. Then the next day Jeff emailed me and offer me $28,183.65+fees. So I decided to make a deal, then some other Deal Closer try to jack up the price again to $28,310, and give me that guilt trip that they are basically giving away the truck to me without making any money. Then later they drop $100 so I end up paying $28,210 + fees. I ask them to also add a drop in bed liner into the deal that I know cost about $395 according to Ford Website, the Deal Closer try to tell me is gonna be $1000 to add that into the deal. I assume after he checked the price, he know was his mistake. The next day I came to pick up my new truck notice bed liner was not install, delivery guy Kenny told me he will call me to get the ETA on the bed liner and also schedule a time to get it install. Never got any reply from him or Selena til I decided to text her the next day. After 4 days after I picked up my truck, my bed liner came in, I brought it to the dealer to get it install, I notice there are only 4 tie down hooks on my truck bed, 2 tie down hooks are missing, I try to order it thru parts dept, the hooks are back order. Satisfied: 1. Friendly Sales that shows me the features on the truck such as Sync 3 function and help me set up Ford Pass and Android Auto. Unsatisfied: 1. Deal Closer try to manipulate the price on adding bed liner and giving false price. 2. Missing 2 bed tie down from Manufacturer. 3. Sloppy PDI. Washer fluid low, tires air pressure is set to 45psi on all tires. 4. No communication after vehicle was delivered, no signs of try to make an effect to contact me to give the status on the bed Liner 5. Change my phone number to incorrect number so Ford CSI department can't contact me for CSI survey. 6. F&I did not bother to use my legal name on the title of my vehicle that match my driver license. More