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Ford of Upland

Upland, CA

Overview
Employees
Reviews
Vehicles
4.7
1,160 Reviews
Our dealership, originally located right along historic Route 66, has been family owned and operated since 1960. With over 60 years of business, we’ve always provided great cars, at great prices, to great people. Though we have grown throughout our years serving the Upland area, we have never abandoned our family owned roots. Even after all that time, we are still family owned, and we act like it. That means, when you come to Ford of Upland, you will always receive individual attention and care. We are proud to call Upland our home. Our original location along historic Route 66 means we get to serve a wide area including Ontario, Chino, West Covina, Pomona, Fontana, Rancho Cucamonga, Montclair, and all the surrounding cities. At Ford of Upland, we like to say that if you didn’t buy from us then you paid too much, and we can assure you that our inventory, along with our prices, makes Ford of Upland well worth the drive. Ford is a brand that you can count on. These cars, trucks, and SUVs are built tough. Whether you are cruising for a Mustang sports car, or if you want the versatility of an SUV like the Explorer or Escape, then we have your perfect match right here in Upland. We even have powerful sedans like the Fusion and the Focus. Of course, we also have the tough F-150 trucks that have helped shape America. Find your Ford match at Ford of Upland today. You can even schedule your test drive right online. Just because you come to Ford of Upland, doesn’t mean you have to buy a new Ford. You can also choose from our huge selection of pre-owned inventory. We have late-model low-mileage vehicles that are ready to provide you with years of quality service. We take the time to inspect every vehicle before it even gets a price tag, this way, you can always drive off our lot with confidence.
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1300 E. 20th Street

Upland, CA

91784

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Showing 1,160 reviews

June 01, 2021

Second vehicle I bought from Ford of Upland after recommendation from a family member very happy with the treatment I received the vehicle and the service More

by Skypilot195
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ash, Russell Schoenfeldt
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June 01, 2021

I tried to trade my truck in and the salesman was very dismissive. He underestimated my trade without looking at it and overestimated the lease on a new vehicle without even showing me anything More

by mikestorino
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian Yousef
Report | Print
Jul 01, 2021 -

Ford of Upland responded

As always, we appreciate the opportunity to improve our customer service. However, we clearly misunderstood this situation, when Mr. Storino arrived at the dealership, he expressed to us that he was not interested in looking at another vehicle, and was adamant about not being presented anything as he had already made his decision to purchase a different make and was concerned about how much time this would take. Mr. Storino stated that he simply wanted to purchase his current Ford lease and then trade it for a different make. We acknowledged his request, respected his wishes, and performed the request as he asked in a timely fashion. When the process was completed, Mr. Storino even thanked us for the speed of the transaction. We sincerely appreciate the feedback and are regretful Mr. Storino feels his experience was less than desired, our only intention was to respect his wishes and value his time. We strive to respect our guest's wishes and provide them outstanding customer service. Deb Lara Customer Service

Jul 01, 2021 -

mikestorino responded

I was actually in a few days before with every intention of leasing another Ford truck. The salesman explained that because my lease was less that 120 days from the end I could not trade it in. I asked about purchasing it outright and then trading it in. He told me that he could only give me about $28k to $29k for the trade. He also looked into the lease on a truck similar to the one I was trading (without offering to show me anything) and told me it would be about $750 a month. I explained that I already had a cash offer from CarMax for $33,500 but he said he couldn't match that. I was frustrated and left. I came back 3 days later and bought the truck and explained to the nice lady in finance that I was going to trade it for a different make truck. I traded my 2018 F150 to a Dodge dealer for $33,600 and my monthly payment for a Dodge 1500 with the towing package I needed for a lease payment of $460/month. Ford- not just Ford of Upland - lost a family of customers for life. Especially since you found it necessary to dispute my original review...

May 26, 2021

The entire staff was knowledgeable, helpful and trustworthy. Astrid has a personable approach which made us comfortable. Joe and the finance guy were both helpful instead of pressure. Great experie More

by saintsfan31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance guy, Joe Grasso, Astrid Fuhrer
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May 24, 2021

Excellent customer service, buying was an easy and quick process. The staff are friendly and accommodating. Thank you for helping our family get into our amazing suv! More

by tnt0103
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Wilson, George Yousef, Christian Yousef
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May 26, 2021 -

Ford of Upland responded

We are happy to hear that you got exactly what you wanted out of your car buying experience with us at Ford of Upland. We wish you safe travels in your new SUV and look forward to seeing you again soon! Sincerely, Deborah Lara Customer Relations Ford of Upland

May 24, 2021

Friendly and polite dealership. They made it easy purchasing a car and I would highly recommend them to my friends and family. Thank you again! More

by daniel_rubio16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joani, Christian Yousef, Joe Grasso
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May 26, 2021 -

Ford of Upland responded

Thank you for sharing your experience with Ford of Upland, we believe that the car buying experience should be pain free and we try to make it an enjoyable process and it sounds like we were able to achieve our goal. We appreciate your recommendation it is also very important to us thank you for taking the time to share. :) Respectively, Deborah Lara Customer Relations

May 23, 2021

I am very pleased with the purchase of my Ford C Max Hybrid. The entire process was fast and friendly. Astride my Sales person was top notch as was the rest of the staff. I would recommend Ford of Upl More

by bhazlett60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Yousef, Astrid Fuhrer
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May 26, 2021 -

Ford of Upland responded

We would like to thank you for your recommendation and for this amazing review. Its so nice to hear that Astrid and our staff helped to make your experience such a positive one. Enjoy your C-Max!:) Respectively, Deborah Lara Customer Relations Ford of Upland

May 20, 2021

Very happy with the great customer service our sales man did a great job with getting all we needed in the time frame we had great job More

by tk.621
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hakim Rahim, Russell Schoenfeldt
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May 26, 2021 -

Ford of Upland responded

We couldn't be happier that Hakim provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Ford of Upland team. We hope you are enjoying your new vehicle, please come back to visit anytime. Sincerely, Deborah Lara Customer Relations

May 13, 2021

Friendly helpful I was very happy with the salesman‘s very helpful friendlyAfter all the dealers turn me down I went to for a plan and they were very helpful I am grateful with the service a guy was grat More

by je3456782
Price
Recommend Dealer
Yes
Employees Worked With
Selena Nunez
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May 26, 2021 -

Ford of Upland responded

It is so great to hear that Selena was very helpful and was able to make it happen for you. It's also great to know that it's an experience you'd recommend to friends and family as well. Thank you for your feedback and thank you for taking the time to share it! Best regards, Deborah Lara Ford of Upland

May 06, 2021

They worked with me and found a car that best fit me needs, they never once out pressure to sell very thankful they helped me More

by jjgonzo1990
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill with finances , Joe Grasso, Astrid Fuhrer
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May 26, 2021 -

Ford of Upland responded

We are glad that Astrid and our team were able to address your purchasing needs and place you in a vehicle that met your specifications. We appreciate you choosing Ford of Upland as we recognize that you had many dealers to choose from,. Enjoy your new ride and stop in and say Hi anytime. Sincerely, Deborah Lara Customer Relations

May 05, 2021

Would like to have had better communication during the order process but still a great experience. My truck was exactly what I wanted as well as the price as promised. More

by mswilliams64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Voth
Other Employees : George Yousef, Selena Nunez
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May 05, 2021 -

Ford of Upland responded

We sincerely appreciate the feedback, glad you are happy with the vehicle. If you wouldn't mind elaborating on the experience, I would be very grateful for any feedback to improve or customer experience.

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