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Ford of Upland

Upland, CA

Overview
Employees
Reviews
Vehicles
4.7
1,162 Reviews
Our dealership, originally located right along historic Route 66, has been family owned and operated since 1960. With over 60 years of business, we’ve always provided great cars, at great prices, to great people. Though we have grown throughout our years serving the Upland area, we have never abandoned our family owned roots. Even after all that time, we are still family owned, and we act like it. That means, when you come to Ford of Upland, you will always receive individual attention and care. We are proud to call Upland our home. Our original location along historic Route 66 means we get to serve a wide area including Ontario, Chino, West Covina, Pomona, Fontana, Rancho Cucamonga, Montclair, and all the surrounding cities. At Ford of Upland, we like to say that if you didn’t buy from us then you paid too much, and we can assure you that our inventory, along with our prices, makes Ford of Upland well worth the drive. Ford is a brand that you can count on. These cars, trucks, and SUVs are built tough. Whether you are cruising for a Mustang sports car, or if you want the versatility of an SUV like the Explorer or Escape, then we have your perfect match right here in Upland. We even have powerful sedans like the Fusion and the Focus. Of course, we also have the tough F-150 trucks that have helped shape America. Find your Ford match at Ford of Upland today. You can even schedule your test drive right online. Just because you come to Ford of Upland, doesn’t mean you have to buy a new Ford. You can also choose from our huge selection of pre-owned inventory. We have late-model low-mileage vehicles that are ready to provide you with years of quality service. We take the time to inspect every vehicle before it even gets a price tag, this way, you can always drive off our lot with confidence.
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1300 E. 20th Street

Upland, CA

91784

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Showing 1,162 reviews

July 06, 2022

Good people, good service , Steve and his team were very capable and my warranty work was completed timely, I appreciate that. More

by Jengelhardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Voth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deborah Lara
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Jul 06, 2022 -

Ford of Upland responded

We thank you for your business and appreciate the feedback; If you need anything in the future we will be happy to help. Thank you again, have a great day. Pete

July 04, 2022

Very great service and very professional staff. Answer all my questions and gave many options to get a better deal. Thanks. More

by Jsastre66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hakim Rahim
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Jul 06, 2022 -

Ford of Upland responded

We appreciate the feedback; there is a tremendous amount of information at the time of delivery, it is not uncommon to not capture everything or have lingering questions. If you need further explanation regarding any of the features for your new vehicle, reach out or stop by, we want you to get the most out of your vehicle. Thank you again for your business. Pete

July 01, 2022

I don't have a lot to say. I'm Not very impressed so far. More

by yammirmik
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh (service) he was very good!, Joe Grasso
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Jul 06, 2022 -

Ford of Upland responded

The only way to grow and become better requires feedback; we appreciate the time you took to provide your comments. It appears you may have experienced more than one department; your comment referenced a service associate and a sale manager. To better understand the situation email me directly; email dlara@fordofupland.com. Thank you for the feedback. Thank you again for the opportunity. Debra

Jul 28, 2022 -

yammirmik responded

Well ok,  Before I get into this, I would like to say that I've been coming to this dealership for years and am quite distraught over this situation.    First, I was told that this was a CERTIFIED PRE-OWNED vehicle. Therefore, as far as I'm concerned, there should be NO PROBLEMS!!!   First problem:  When I tried to test drive the car it would not start; dead battery. Don, the salesman, jumped it and I test drove the car. Two days after purchasing it, I went out to the car to go to work at 6:45 in the morning and the car wouldn't start. I notified service immediately and advised them of the situation and told them I would be in after work around 3:00 pm. I arrived after work and was told that there was no battery available and that they would have to send somebody to go and get one. So, because nobody checked to make sure they could accommodate me when I arrived, I had to wait for two hours – After working all day!!!   Second:  Every time I start the car it says, “System update needed.” Really? I connected to my Wi-Fi and tried to update the system. It froze and it would not do anything. No navigation, no radio, no air conditioning. And, after that, every time I would start the car it would automatically try to connect to Wi-Fi and the system would freeze, EVERY time!!! I had to drive away from my house and disable the Wi-Fi so I could use my radio, navigation and air conditioning. I was told that this would have to be Troubleshot to determine the problem and would probably take all day. On this CERTIFIED PRE-OWNED CAR!!!   Third:  There was no code for the driver side door entry keypad. I requested it and was sent the code 4 days later!!! I tried to reset the code and well, it froze AGAIN, and would not take the change. REALLY?   Fourth:  I tried to locate the car with the LoJack that is installed on the vehicle. It (LoJack) could not locate the car. So, I personally contacted LoJack and was told that it was not communicating and would need to be taken in to the dealership to troubleshoot. Again, taking time I DO NOT HAVE!!!   Fifth:  During the time of purchase, I expressed an interest in another vehicle while the manager was filling out the information on the computer. He said the documents had already been approved for THIS vehicle. Wow! Customer service huh? I may not understand the whole process, but this is not really showing the love to your customers and their wishes.   This has basically been a total inconvenience and unpleasant experience. I am starting a new job and don't have time to leave MY NEW CERTIFIED PRE-OWNED VEHICLE at the dealer for a day!!! AND BE STRANDED AT HOME ALL DAY, I have chosen to have a vehicle so I can have the freedom to come and go as I please!!!   As the sales specialist/ customer relations person, I would like to know how you are planning to rectify the situation. Or, would Mr. Voth be more helpful?    Unhappy customer,  Michael Bennett

June 28, 2022

I’m very happy with my experience at ford of upland. Everyone was extremely helpful. Taylor is very knowledgeable and took all our concerns into consideration when searching for a new vehicle. More

by jongrasso101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deborah Lara
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Jul 06, 2022 -

Ford of Upland responded

We appreciate the feedback; there is a tremendous amount of information at the time of delivery, and it is not uncommon to not capture everything or have lingering questions. If you need further explanation regarding any of the features of your new vehicle, reach out or stop by, we want you to get the most out of your vehicle. Thank you again for your business. Pete

June 20, 2022

Taylor was very professional and did a lot to help us out. We had one car in mind but stilled looked at other cars. He was able to tell us about every car’s different features. More

by t.martinez93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nevin Cordero
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June 19, 2022

they have a Really nice service, and i got my favorite F150 pich up with a competitive price. More

by zacharydong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nevin Cordero, Nick Figliomeni
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June 15, 2022

It was a very pleasurable experience the customer service was impeccable and the whole experience was first class I will be ordering a new company van again very soon thanks see you soon More

by leocordero586
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Alvarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nevin Cordero
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June 09, 2022

I had a fantastic experience working with the sales team. Especially working with Nick ob the purchase. More

by Eric.aguilar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Figliomeni
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June 05, 2022

From the sales crew all the way through the financing department everything was amazing and I will be coming back. More

by Michael McMahon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nevin Cordero, Nick Figliomeni
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June 04, 2022

Taylor Alvarez and the entire Ford of Upland staff were very friendly and helpful in getting me the deal I was looking for More

by kpcride187
Recommend Dealer
Yes
Employees Worked With
Taylor Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Grasso
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