Ford of Upland

Let me start by saying WOW, I can not believe what just happened at this dealership. My wife, child and I are in the market for a used truck so we decided to drop in at our local dealer Ford of Upland. Big happened at this dealership. My wife, child and I are in the market for a used truck so we decided to drop in at our local dealer Ford of Upland. Big mistake!!! Horrible experience with sales staff. I went to look around with my wife and child. After being roped into the sales room I felt trapped. When my wife and I decided to leave they started coming out of the wood works like some zombie movie. After one of them insulted my wife I had to exchange a few words with him. Once I came to my senses, I decided to walk away from the childish argument. Halfway across the parking lot one of them yelled out "Where you going tough guy come back". He even had the nerve to yell that my credit score wasn't good enough and that he probably couldn't finance me anyway. That took the cake and it took everything I had to be the bigger person and just walk away. I have purchased many cars in my life and have ran into some pretty pushy salesman, but these guys were the worst sales staff of any dealer I have ever visited. Needless to say, our evening of looking at used trucks was ruined and I will never buy a vehicle from Ford of Upland. I will tell everyone I know about our evening there and the so called quality of service we received. So much for wanting to buy locally. More

gilbert showed me a trick for maintenance that has saved me over $200. when i was stranded with a bad battery on my dodge, gilbert came and gave me a jump. i tried to pay him for his service and he just fl me over $200. when i was stranded with a bad battery on my dodge, gilbert came and gave me a jump. i tried to pay him for his service and he just flashed his big smile and said , no charge my friend. More

Very poor service, repairs took much longer than time qouted. Once I recieved my 'repaired' vehicle I had several problems with it. They did body work on my vehicle, when I recieved it back there were ir qouted. Once I recieved my 'repaired' vehicle I had several problems with it. They did body work on my vehicle, when I recieved it back there were irregularitys in the paint included dripping on the fenders near the bottoms. Front bumber although marked as replaced was off center an bowed in on one side. Vehicle had 95 more miles on it than when it was dropped off. Made several attempts to contact them about service and never got a similar or straight answer. I was originally told that it was going to take 2 weeks, it took 7 and that only happened after I went to the facility and had terse words with management. Once my vehicle was finally finished I climbed into and immediately noticed the foul stench of sweat and body odor. Most of the controls of the car had grease on them and you could tell an effort was made to clean up a spill on the passenger side floor as there was a rag with full of cleaning solution on the passenger set and a large wet stain of solution on the floor. More

I went to this dealership today. It was horrible, I decided that the deal offered was not good enough. When I tried to leave it felt as if I was going to be held hostage. Very, very rude people, I almo decided that the deal offered was not good enough. When I tried to leave it felt as if I was going to be held hostage. Very, very rude people, I almost got into a fight with one guy there. He needs Anger MANAGEMENT!! WORST OF ALL THEY HAVE ALL OF MY INFORMATION!!! More

They just didn't want to send our deal to the bank. They lied to us again and again, almost 2 weeks. But when I talked to the bank, I finally learned that they didn't want us to have a deal and they didn't lied to us again and again, almost 2 weeks. But when I talked to the bank, I finally learned that they didn't want us to have a deal and they didn't send our deal to the bank. I have witnesses, I have complaints made to the bank. Every word can be proved. Bad, bad people to do bussines with! Simina Laptes-Frangu 909-708-7856 More

Brought my Ford Explorer in for an estimate on two problems. When I dropped off my vehicle, I was given quotes of $100 to diagnose the Check Engine light problem, and $60 to diagnose a clunking sound problems. When I dropped off my vehicle, I was given quotes of $100 to diagnose the Check Engine light problem, and $60 to diagnose a clunking sound coming from the undercarriage. I specifically asked if these two charges would be applied to the repair if I elected to have the work done. I was told by the service writer "Tommy" that they WOULD be applied to the repair. I left the vehicle. When he finally called me with the complete information, I had to ask for breakdowns of the costs involved, whereupon it became clear that I would be charged for the two "diagnostic" charges EVEN IF I ELECTED TO HAVE THE REPAIRS DONE. And the repair estimates were MUCH MUCH HIGHER than other estimates that I had. I DECLINED all work, paid the $160, and left never to return again. I received no response to a letter sent to the Service Manager. More