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Ford of Upland
Upland, CA
1,162 Reviews
Our dealership, originally located right along historic Route 66, has been family owned and operated since 1960. With over 60 years of business, we’ve always provided great cars, at great prices, to great people. Though we have grown throughout our years serving the Upland area, we have never abandoned our family owned roots. Even after all that time, we are still family owned, and we act like it. That means, when you come to Ford of Upland, you will always receive individual attention and care.
We are proud to call Upland our home. Our original location along historic Route 66 means we get to serve a wide area including Ontario, Chino, West Covina, Pomona, Fontana, Rancho Cucamonga, Montclair, and all the surrounding cities. At Ford of Upland, we like to say that if you didn’t buy from us then you paid too much, and we can assure you that our inventory, along with our prices, makes Ford of Upland well worth the drive.
Ford is a brand that you can count on. These cars, trucks, and SUVs are built tough. Whether you are cruising for a Mustang sports car, or if you want the versatility of an SUV like the Explorer or Escape, then we have your perfect match right here in Upland. We even have powerful sedans like the Fusion and the Focus. Of course, we also have the tough F-150 trucks that have helped shape America. Find your Ford match at Ford of Upland today. You can even schedule your test drive right online.
Just because you come to Ford of Upland, doesn’t mean you have to buy a new Ford. You can also choose from our huge selection of pre-owned inventory. We have late-model low-mileage vehicles that are ready to provide you with years of quality service. We take the time to inspect every vehicle before it even gets a price tag, this way, you can always drive off our lot with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 1,162 reviews
April 11, 2019
Very efficient and super fast service I have been a customer for 7 years. When I got my recall it was in AZ. I called the ford dealership in AZ and was told that they did not have the so I have been a customer for 7 years. When I got my recall it was in AZ. I called the ford dealership in AZ and was told that they did not have the soft wear to fix the problem. So when I got to CA ford of Upland fixed it right away. I only waited 30 minutes for my car to be fixed. More
by WZWISSLER
Verified CustomerEmployees Worked With
Steve Martinez
April 11, 2019
Ford of Upland Service is Awesome! Steve in the service department was great. He was courteous & friendly. He took time to listen to my concerns & upon completion explained all that was Steve in the service department was great. He was courteous & friendly. He took time to listen to my concerns & upon completion explained all that was done to my vehicle. Although Kim was not my service rep she answered questions & went out of her way to be of assistance. Michael was also a refreshingly friendly face. I really appreciated all of their attitudes. More
by Elli
Employees Worked With
Michael , Steve Martinez, Kim Hawkins
April 10, 2019
Great & professional service. Steve explained the process & gave suggestions for additional maintenance, Steve made sure I knew where the bathroom & waiting area was located. Ever Steve explained the process & gave suggestions for additional maintenance, Steve made sure I knew where the bathroom & waiting area was located. Every person I encountered acknowledge me with a greeting or a smile. More
by BDKING11
Employees Worked With
Steve Martinez
April 10, 2019
Factory recall and oil change. First time customer to the Ford of Upland Service Department and was pleasantly surprised. After experiencing poor customer service at some other loca First time customer to the Ford of Upland Service Department and was pleasantly surprised. After experiencing poor customer service at some other local dealers and made to feel as though my business was not valued, my device writer Kim was a breath of fresh air. Truly personable and a regular human being; not some zombie behind a key board. She was explanatory in providing me information regarding work to be performed under a factory recall, as well as all services performed during my oil change. She was kind enough to keep me updated regarding time of completion, giving me advanced heads up, rather than letting my completed vehicle sit all afternoon. I’ll be happy to return in the future with my my truck, as well as my wife’s car. More
by CBOREN23
Employees Worked With
Kim Hawkins
April 10, 2019
Disappointment This Time First, I didn't have extensive things done on my car this time and it turned out to be quite expensive-over 2,000 dollars. Then I brought in a part t First, I didn't have extensive things done on my car this time and it turned out to be quite expensive-over 2,000 dollars. Then I brought in a part that had fallen off and was told it just needed to be snapped back on. When the car was ready, the part was not on and could not be found. The service man I was working with said he would order another part and then charged me 60.00 for it after Ford lost it. I was also called about a price to do the work, but it was not clearly explained and wound up to be an additional thousand dollars. I'm very disappointed with the service I received and how it was all handled. I can't say I would recommend Ford of Upland to friends or family. The pricing has definitely increased. More
by TIMENGVALL
Employees Worked With
Robert Perez
April 10, 2019
No part in stock I came there to have my car serviced for oil and a recall on a part but you have no heart and you know nothing about the recall so now I have to go ba I came there to have my car serviced for oil and a recall on a part but you have no heart and you know nothing about the recall so now I have to go back a second time once you get the part and have it installed More
by KCMCKEE56
Employees Worked With
None
April 08, 2019
Professional and helpful Sales rep. Basem Yousef , very Professional diligent kind and helpful. I appreciate the overall service great experience.Geneviev Marquez in Finance w Sales rep. Basem Yousef , very Professional diligent kind and helpful. I appreciate the overall service great experience.Geneviev Marquez in Finance was very efficent and thougthful and patient. More
by upland22234
Employees Worked With
Bassem Youssef
April 08, 2019
Great job Told me I had warranty work needed and took care of it. Keep me informed on the work. Offered me a rental vehicle. Called me as soon as was done Told me I had warranty work needed and took care of it. Keep me informed on the work. Offered me a rental vehicle. Called me as soon as was done More
by RDK6735
Employees Worked With
Kim Hawkins
April 08, 2019
Excellent Kim was highly professional and customer service oriented. I truly appreciate her sense of urgency. Kim was very knowledgeable about what services my Kim was highly professional and customer service oriented. I truly appreciate her sense of urgency. Kim was very knowledgeable about what services my car needed, but more importantly, she took her time explaining every detail, to ensure that I left there without any unanswered questions. More
by LARRYAAPBC
Employees Worked With
Kim Hawkins
April 08, 2019
Customer for 25 years + Personable, professional and well informed staff; timely service with good communication: They always keep me updated on my car's status and they real Personable, professional and well informed staff; timely service with good communication: They always keep me updated on my car's status and they really know their stuff! More
by Frequent Flyer
Employees Worked With
Mark Pavey, Eric Heronime, Steve Martinez, Kim Hawkins
