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Ford of Spartanburg
Spartanburg, SC
486 Reviews
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Showing 486 reviews
August 06, 2022
0/10 canNOT recommend Vic Bailey Quick Lane. Robert Anthony and his staff will never again touch anything that I own. I took my vehicle in for The Works service (oil change, tire rotation, inspe Robert Anthony and his staff will never again touch anything that I own. I took my vehicle in for The Works service (oil change, tire rotation, inspection and more). Mr. Anthony advised that I needed tire replacement, a new battery, and other minor routine maintenance issues addressed. He gave me a small printout saying that my battery failed inspection, measuring 339 of 600 CCA. However, on the notes printed at the end of the service, it indicated the battery was good on page 1 but recommended replacement on page 2. He marked my tires in the yellow and indicated 4/32 tread remained. I got in my vehicle and noticed that my tires had NOT been rotated and the tire pressure had NOT been checked as indicated on my paperwork. I took photos as proof and drove away, as it would not have been productive for me to speak to anyone in that moment with my level of frustration. I went to O’Reilly’s for battery check where I was told that it passed the test but they were unable to provide a printout. So, I went to the Ford dealership in Gaffney to have it tested. I watched them test it and received the printout indicating the battery was good, measuring 566 of 600 CCA. Back I went the next day to Vic Bailey Ford to address my concerns with Mr. Anthony. Mr. Anthony was very unprofessional and childlike in addressing my concerns. He continuously spoke over me and denied that he made any mistakes or any wrongdoing. When presented with the printouts of the battery test from the other Ford dealership, he tripped over his words saying “it’s impossible to mess up a battery test; it is whatever the machine says it is. The only thing he admitted was failure to check the tire pressure after I presented him a date/time and mileage stamped picture indicating one of the tires was 9 psi below the others. His excuse for this was the work was performed by an Asset student and they sometimes don’t do what they are supposed to do. (Excuse me sir that asset student is acting as your employee; is it not your responsibility to supervise him and ensure he is doing the job properly?) His excuse for the tire rotation issue was that they don’t rotate tires once they wear below 2/32. To which I said your notes marked them in the yellow with 4/32 which means they should have been rotated. His response was that they didn’t truly measure 4/32 that he just had to mark them as yellow so that Ford didn’t punish them for letting a customer walk out with an issue in the red. At this point I was tired of being spoken over and lied to so I asked for his supervisor. Mr. Brad Clary then came in and was very professional and understanding. He had his shop foreman redo the entire service in the regular service department. At this service, the battery passed the test, the tires were rotated, pressures were made even, tires measured at 5/32 and I was advised that new tires were not needed at this time. While I certainly appreciate Mr. Clary’s professionalism and quick attempts to resolve the issues, this does not negate the fact that the trust has been broken on a five year relationship with this dealership. How do I know that any of the routine service work the Quick Lane claims to have performed for me was ever actually performed? Not only did you lie to me, you lied to Ford. Who else are you lying to? How I am I to trust that any future work done at Vic Bailey would truly be performed? These efforts also do nothing to address the three additional hours of my valuable time, the 50 mile (round trip) extra wear and tear on my vehicle, and the gas expense it took for me to have the original services that were promised actually completed. Please note, this negative review is of Mr. Anthony and his Quick Lane staff only. All other individuals that I have ever had contact with at this dealership have been outstanding. More
by JCRichards
Employees Worked With
Robert Anthony
July 30, 2022
We purchased a Lincoln Nautilus and we were very pleased with the service we received from every one who had a part in making our purchase go smooth...We always use Vic Bailey Ford when we are shopping for with the service we received from every one who had a part in making our purchase go smooth...We always use Vic Bailey Ford when we are shopping for a new car because every one is always so friendly and helpful. We want to especially thank Sean Reardon for his expertise explaining everything we needed to know about our new car. Thanks goes out to Sterling Anderson also for all his help. More
by SueHutchins
Employees Worked With
Sean Reardon . He was very helpful and friendly.,
July 22, 2022
Everyone I dealt with did an outstanding job! Took care of my vehicle very promptly and courteously when I needed it back quickly. 2 other dealerships told me it would be 4-5 weeks before they c Took care of my vehicle very promptly and courteously when I needed it back quickly. 2 other dealerships told me it would be 4-5 weeks before they could help me! More
by jdducks
Employees Worked With
Tim, Tyrone
March 18, 2022
They were ready when I arrived for my 8:00AM appointment. They checked my stated concern, drove the car, and quickly determined that I did not have an issue which they needed to repair. They checked my stated concern, drove the car, and quickly determined that I did not have an issue which they needed to repair. More
by Bill
Employees Worked With
Wayne Loveless
March 10, 2022
Went to Quick Lane today and was told it would be about an hour. I waited and seemed less than an hour and with my Ford Pass Rewards was only $11.92. Thankful for this place where I can get my car servic an hour. I waited and seemed less than an hour and with my Ford Pass Rewards was only $11.92. Thankful for this place where I can get my car serviced while I wait in a clean, safe environment. Love Vic Bailey Ford Quick Lane! More
by bigmama3502
Employees Worked With
Receptionist
March 05, 2022
Matt was so helpful and went above and beyond what you would normally expect. We needed to get a hitch installed to back home with our RV and needed it done asap. Matt worked with us to make this happen. would normally expect. We needed to get a hitch installed to back home with our RV and needed it done asap. Matt worked with us to make this happen. We are so appreciative of his extra effort in our behalf. The sales process was easy and efficient More
by Deb
Employees Worked With
Matt Whitman
March 03, 2022
I purchased this van the February28,2022 from Vic Bailey Ford. The van started mixing water in the oil on February 29,2022. I contacted the dealership but have gotten no response. I know that I bought it as Ford. The van started mixing water in the oil on February 29,2022. I contacted the dealership but have gotten no response. I know that I bought it as-is, but I expected better from Vic Bailey..,Alan Smith More
by alanu1
Employees Worked With
JD , Natalie Waltz
March 03, 2022
Failure to communicate. Unorganized. Incompetent. Don't follow what the customer says do for service. I WILL NOT take my $85,000 truck to the quick lane! I am paying for an Unorganized. Incompetent. Don't follow what the customer says do for service. I WILL NOT take my $85,000 truck to the quick lane! I am paying for an ESP and have the right to choose!!! Got my service at another dealership! Will NEVER buy another new vehicle!!! More
by acecats21
Employees Worked With
Don't know.
February 28, 2022
Both the ladies listed were absolutely OUTSTANDING and both, in my opinion, are GREAT assets to this dealership. both, in my opinion, are GREAT assets to this dealership. More
by Bob
Employees Worked With
Mr. Baileys daughter and Jackie in Fast Lube. (Both of them). Please call me at 433-1814 if you want details.
