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Ford of Port Richey - Service Center
Port Richey, FL
4,509 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,509 Reviews of Ford of Port Richey - Service Center
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August 21, 2023
Very pleased with service, they send a service man to fix a recall, that was late a recall, that was late More
by DIMITRI1953
Verified Customer
August 20, 2023
Service department scratched two of my wheels, left a grease stain on the headliner, didn’t rotate all 4 tires, forgot to top off fluids, and forgot to reset my oil life monitor after changing the oil. grease stain on the headliner, didn’t rotate all 4 tires, forgot to top off fluids, and forgot to reset my oil life monitor after changing the oil. More
by brianlawrence61
Employees Worked With
Terry
August 20, 2023
Ford of Port Richey has proven themselves to be reliable, knowledgeable, and accommodating. I choose to travel further to this dealership for those very reasons. knowledgeable, and accommodating. I choose to travel further to this dealership for those very reasons. More
by us10402
August 19, 2023
You guys just keep getting better and better. The video inspection was very cool. Also doughnuts in the lobby. Thanks for washing my suv. The video inspection was very cool. Also doughnuts in the lobby. Thanks for washing my suv. More
by Candice Amores
Employees Worked With
Other Employees :
Nick Drummond, Pete Mancini, Andres Javage
August 17, 2023
Erica Harvey did a good job and did it well. Not so the mechanics. I was promised a "detailed Vehicle Report Card" which I never received. When I called back to request such, I was told it ha Not so the mechanics. I was promised a "detailed Vehicle Report Card" which I never received. When I called back to request such, I was told it had been stapled to my service invoice. However, nothing was stapled and no staple marks are found on that invoice. The whole multi-point inspection was over in under a half hour which really surprised me. I have no proof that any of it was done but I do know the brakes were not checked as the tool for removing the caps was still lying on the front seat untouched and wrapped in its envelope as I always leave it when having this service. As a new customer, just moved to FL from Canada, I was very much disappointed. I had hoped to find a reliable Ford Dealership in the area to which I could entrust my vehicle. So far no luck. More
by stroutrv8083
Employees Worked With
Erica Harvey
August 16, 2023
'Promptly dealt with at checkin, I was given transportation home while the work was being performed. I got a call saying my truck was ready to pick up, when I arrived it was delivered to me with transportation home while the work was being performed. I got a call saying my truck was ready to pick up, when I arrived it was delivered to me with ac running and all paperwork completed. Very impressed. . More
by TGEE2
Employees Worked With
August 15, 2023
Absolutely zero communication between the service reps. I dropped my car off and my service rep got called in so I was pawned off on another guy. Waited all day to hear back and I ended up having to call a I dropped my car off and my service rep got called in so I was pawned off on another guy. Waited all day to hear back and I ended up having to call an hour before they closed. Then the next day that guy called in and I again I had to call and get information about what was happening with my car. Missed a half day of work dealing with getting a rental, all could have been avoided if there was better communication between reps. Once everything was eventually figured out, my vehicle was serviced in a timely manner. More
by MikeVerb
Employees Worked With
Nathan, Tim
