Ford of Port Richey - Service Center

Terrible I had an appointment for 9:20 yesterday, they finally took my car in at 9:50. After 2 hour wait car was done. I wanted to use my For Owner Advantag I had an appointment for 9:20 yesterday, they finally took my car in at 9:50. After 2 hour wait car was done. I wanted to use my For Owner Advantage I had over 100.00 dollars last checked. when they brought up my account it was empty. I have been going to this dealer for 9 years and never had a break in service for or 549 days. I just reviewed all my receipts no long laps in service No one ever contacted me before the cancellation took place. I am requesting my money returned to my account! Also my last visit was the same thing over 3 hours service then had to tell the service rep the car was ready. Same thing this time everyone is walking around with a clip board and paper. No more casher! Looks like a few service reps are doing all the work. looks like short handed skimping.Yesterday is my last visit to this dealer, heading to Spring Hill. More

Excellent Experienced service personnel, polite and courteous. Made sure I was completely satisfied. He knew my vehicle and what it needed. Also offered coffee Experienced service personnel, polite and courteous. Made sure I was completely satisfied. He knew my vehicle and what it needed. Also offered coffee and comfort. More

Warranty work Poor customer service on 2 occasions. Like standing around nearly having to beg to get help? Then this place is for you. Overall I felt ignored. Poor customer service on 2 occasions. Like standing around nearly having to beg to get help? Then this place is for you. Overall I felt ignored. More

Steve Wollak Steve is such a great person great worker and an asset to your company very knowledgeable on the standing finds what you need takes care of you and go Steve is such a great person great worker and an asset to your company very knowledgeable on the standing finds what you need takes care of you and goes be on any service man we have worked with before More

Incomplete service. Recently had my Cadillac serviced at your business. The next day the "Low On Oil" warning started flashing on. Checked the oil level and it was over Recently had my Cadillac serviced at your business. The next day the "Low On Oil" warning started flashing on. Checked the oil level and it was over a half quart low. Within a week the light indicating the car was overheating came on. I let the engine cool and drove across the street to Goodyear. They checked, as had I that there were no fluids escaping. After it had totally cooled, they checked and the coolant was over a half gallon low. This all happened within two weeks of visiting your facility. Obviously someone is checking the form but not checking the car. Shame on you. I plan to buy a new vehicle by the end of the year but it won't be from your facility. If you can't service a vehicle correctly, how could I ever trust you. More

Oil Change My Service Manager, Lee was great. Didn't bring the coupon but she showed me the deal for a complete service w/tire rotation for a good price. This is My Service Manager, Lee was great. Didn't bring the coupon but she showed me the deal for a complete service w/tire rotation for a good price. This is where I bought my vehicle and having reliable service was a major selling point for me. It is good dealing with the same manager. More

excellent my experience was excellent and the service attendant helped me so much. . She explained to me that I was due for a fuel induction. She also told me my experience was excellent and the service attendant helped me so much. . She explained to me that I was due for a fuel induction. She also told me I had a premium warranty. Back in this past November back up in Cape May Court House, NJ I had a part replaced in my car door. It opened from the outside but not from the inside. They told me my warranty was limited and I had to pay $289.00 plus tax. My service manager down here in Port Ritchey told me I have premium warranty and I should have only had to pay the $100.00 deduction. Thiis manager down here "Lee Oztolaza was extremely helpful More

Last minute service I needed an oil change and rotation. With no appointment I called Lee Oztolaza. She got me in and put a rush on it. That was awesome because I was goi I needed an oil change and rotation. With no appointment I called Lee Oztolaza. She got me in and put a rush on it. That was awesome because I was going out of town. The service I received from her and the dealership was fantastic as usual! More

New car This place is awesome. I started going there for routine maintenance on both of my vehicles. I was floored at how great the service department is This place is awesome. I started going there for routine maintenance on both of my vehicles. I was floored at how great the service department is so I thought I would try them for a new car and I was impressed again More

Had my Ford Expedition worked on. Was very pleased with Ford of Port Richie. Toni in Service was excellent to work with, one of the best service techs that I have ever worked with it Was very pleased with Ford of Port Richie. Toni in Service was excellent to work with, one of the best service techs that I have ever worked with it any dealership. More