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Ford of Port Richey - Service Center
Port Richey, FL
4,594 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,594 Reviews of Ford of Port Richey - Service Center
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May 10, 2018
Service center not friendly or timely When I arrived at the service department I waited at my truck for at least five minutes and no one came to greet me at my truck. I walked over to one When I arrived at the service department I waited at my truck for at least five minutes and no one came to greet me at my truck. I walked over to one of the service advisors and asked him that I needed a oil change. He said he would be right with me as soon as he took care of the lady it was parked next to me. I told him I had been there longer than her. He then said oh I’m sorry nobody greeted you and I said no they did not. He did all the paperwork and said it would be an hour. It took over two hours to get in will change totally ridiculous. When I was done he said sorry took so long one of the managers stop everyone from working and had a meeting in the middle of my oil change. Not sure how you can justify that I won’t be coming back anytime soon. My time is valuable and it should not take two hours to get an oil change. More
by AKUHNSAE
Verified CustomerEmployees Worked With
May 10, 2018
Great service! John in the service department is the best. I will definitely be back for all of my Ford service. It was quick, easy and convenient. John in the service department is the best. I will definitely be back for all of my Ford service. It was quick, easy and convenient. More
by kellyjaxn42
Employees Worked With
John
May 10, 2018
Service Steve gave us special attention. Completed all the work requested the noted other opertunities for better service. Best ever. Appointment, service wai Steve gave us special attention. Completed all the work requested the noted other opertunities for better service. Best ever. Appointment, service waiting area all top nich. More
by thomaslj
Employees Worked With
May 08, 2018
Completely terrible Took my 2017 f150 4x4 in because the 4x4 wasn't engaging, was told that my warranty was void because of a front leveling kit ( I purchased from Ford ) Took my 2017 f150 4x4 in because the 4x4 wasn't engaging, was told that my warranty was void because of a front leveling kit ( I purchased from Ford ) had caused my actuators to fail. And that I had a torn ball joint boot that also wasn't covered. I ended up taking it to a real Ford repair shop who did the repairs completely under warranty same day, Mark Stults from Flammer Ford took care of my vehicle when Ford of port richey tried charging me. Wouldn't take anything back to this dealer. More
by Mekanicnine
Employees Worked With
May 07, 2018
John was extremely helpful John was extremely friendly and helpful to ensure that he ordered the right tire. I want John to handle all my service needs in the future. John was extremely friendly and helpful to ensure that he ordered the right tire. I want John to handle all my service needs in the future. More
by LAOLO_ISLANDER
Employees Worked With
John service rep
May 07, 2018
Tire and oil change Came in for an oil change looked over the vehicle balance and change down tires quality work was done by Steve in-service did a great job took care o Came in for an oil change looked over the vehicle balance and change down tires quality work was done by Steve in-service did a great job took care of all might be a good needs really appreciate all the hard work he does you should be happy you have him as a Service manager More
by Packers
Employees Worked With
May 06, 2018
Fast reliable service Excellent work coordinating with my out of state warranty company! I will most certainly bring all my warranty work to New Port Richey Ford. Thank y Excellent work coordinating with my out of state warranty company! I will most certainly bring all my warranty work to New Port Richey Ford. Thank you More
by ROBER.J.FIELDER
Employees Worked With
May 06, 2018
Service Great customer service, excellent work on my truck. I will definitely come back and I will definitely recommend this place to all my friends and famil Great customer service, excellent work on my truck. I will definitely come back and I will definitely recommend this place to all my friends and family. More
by BigDogg
Employees Worked With
I can't remember her name, she is new in the service department. I remember her name tag said manager.
May 06, 2018
Fantastic Service! AAA+++ I got the pleasure of working with Frank, the Assistant Manager. He was wonderful. He made sure I got home, got me a rental car when my car was go I got the pleasure of working with Frank, the Assistant Manager. He was wonderful. He made sure I got home, got me a rental car when my car was going to be unexpectedly there for longer than expected. The best part was I got my car back three days ahead of time! The mechanic (wish I knew his name to mention) stayed on his days off to get my car finished. They all went above and beyond, and I would recommend them to everyone. A big thanks to all of you. More
by CERTY04605
May 05, 2018
Great service. The staff was helpful and worked with us to find a solution to our problem. They resolved the issue and repaired the vehicle quickly at a fair price. The staff was helpful and worked with us to find a solution to our problem. They resolved the issue and repaired the vehicle quickly at a fair price. More
by theyouthcsmpguy
Employees Worked With
Francis and Mia.
