Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ford of Port Richey - Service Center
Port Richey, FL
4,593 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,593 Reviews of Ford of Port Richey - Service Center
Sort by
May 30, 2018
To say it was disorganized would be a compliment After having a pretty decent purchase experience at Ford of Port Richey, I stopped in to make an appointment to have the A/C looked at, as it just wou After having a pretty decent purchase experience at Ford of Port Richey, I stopped in to make an appointment to have the A/C looked at, as it just would not keep up with the stifling Florida heat. Instead of making the appointment, the service writer immediately put me in touch with the service manager, who had a tech come out and test the air temp at the vent. The temperature was well within the appropriate range, so the manager said there was not much else he could do, as the fan operated at all speeds and the temp was right. I suggested that maybe something had gotten into the fan, as the air just didn't blow very hard, even though we could clearly hear the fan at high speed. He said "no", and just said that it was very hot here in Florida, basically that the current level of cooling was all I should expect. I went home, did some simple YouTube searches, and found a filter that was COMPLETELY clogged in the A/C system. So much for the "Certified" used car myth. When I called to let the service manager know, he never came to the phone, so I hung up after 10 minutes or so. My only other experience with the service center was when I used my *free* oil change given to car purchasers to introduce us to the service department. My oil change, which I was told I could wait for, took over 3 hours. When they finally called me, first they argued with me about the cost, despite this being discussed ahead of time, then they put me into the wrong vehicle...one that looked exactly like mine...but the wrong one nonetheless. I complained, and they asked me for a "redo" as they were changing management in the service dept. I agreed... My third and last experience with Ford of Port Richey's service department was when i went back for my second attempt at my free introductory oil change. I was assured that it would be completed within 30 minutes, probably less. They also asked if I would like to purchase a new air filter, which I said yes to. Over two hours later, my car was delivered to me with fresh oil...and a dirty air filter. Needless to say, I WILL NOT be back. More
by michael shaw
Employees Worked With
i do not remember the young lady's name in service
May 30, 2018
Great service advisor, Steve Wollak My service advisor, Steve Wollak always goes above and beyond for me. He’s the reason I continue to go to Ford of Port Richey. My service advisor, Steve Wollak always goes above and beyond for me. He’s the reason I continue to go to Ford of Port Richey. More
by babbott3
Verified CustomerEmployees Worked With
May 29, 2018
Tire repair I was in and out fast and they checked my records to see that I had tire coverage. There was no charge and everything was completed to my satisfaction I was in and out fast and they checked my records to see that I had tire coverage. There was no charge and everything was completed to my satisfaction. More
by RLEMON8958
Employees Worked With
May 28, 2018
Service team I've been coming to Ford of Port Richey since I purchased my Ford Fusion in 2010 and haven't been to any other place since with my vehicle, I've had I've been coming to Ford of Port Richey since I purchased my Ford Fusion in 2010 and haven't been to any other place since with my vehicle, I've had all my service including tires done at Ford of Port Richey and I've been very pleased with all of my visits there. Frank Johnson and his team took care of me on this last occasion and as always took care of me and my vehicles needs with great care. Thank you very much as always see you next service. More
by TLAVENDER740
May 28, 2018
I always receive great service here Frank took excellent care of me during my recent service appointment. He was very courteous and got me in and out quickly, including fixing a recall Frank took excellent care of me during my recent service appointment. He was very courteous and got me in and out quickly, including fixing a recall issue. He even asked if I was hungry and took me back and offered me a hamburger off the grill. I have really been impressed with this dealerships service department since purchasing my vehicle there. More
by spressiv97
Employees Worked With
May 27, 2018
OUTSTANDING!!! Ford of Port Richey is an excellent choice for all service. Steve Wollak is an excellent service rep always very knowledgeable at getting the service Ford of Port Richey is an excellent choice for all service. Steve Wollak is an excellent service rep always very knowledgeable at getting the service I need and deserve and excellent at helping me save money everytime. More
by STEVENOGLE99283
Employees Worked With
May 27, 2018
Not so nice experience I experienced confusion about price of tire. Dealership would not honor the 10 percent discount for using my Morgan Platinum credit card. I have been I experienced confusion about price of tire. Dealership would not honor the 10 percent discount for using my Morgan Platinum credit card. I have been driving a Ford for over 30 years and this experience has turned me off on Ford. All my past experiences have been far superior to this interaction. Also, the person brought my card around upon completion was rude. More
by LEAVYHORSE
Employees Worked With
Hariss
May 27, 2018
AC evaporator replaced . AC blowing warm air,took one week to get evaporator, one day to replace.AC now blowing ice cold. Staff very polite and keep me informed of what they AC blowing warm air,took one week to get evaporator, one day to replace.AC now blowing ice cold. Staff very polite and keep me informed of what they were doing. More
by JOE.MARY0616
Employees Worked With
May 26, 2018
Excellent I have been bringing my vehicle to Ford for service since i purchased it in 2008. The service is fast and reliable!! Staff is professional and friendl I have been bringing my vehicle to Ford for service since i purchased it in 2008. The service is fast and reliable!! Staff is professional and friendly! The waiting area is always clean and comfortable. More
by THERESAROSES1
Employees Worked With
Harris Wagner
May 26, 2018
Quick and efficient I live too far to go to the dealership where I purchased my truck, so I switched to Ford of Port Richey. I am glad I did. The staff was very friendly I live too far to go to the dealership where I purchased my truck, so I switched to Ford of Port Richey. I am glad I did. The staff was very friendly and professional. My truck was serviced and washed. Best of all, the price for an oil change and tire rotation was the same as if I were to do it myself, thanks to the coupons they mailed. I'll be sure to come back for the next service. More
by Carlos23
Employees Worked With
