Ford of Port Richey - Service Center

Don’t waste time making an appointment! Made an appointment for 7AM arrived 6:45 AM checked in with service manager, went into waiting room. At 8:30 went out to check on my car only to find Made an appointment for 7AM arrived 6:45 AM checked in with service manager, went into waiting room. At 8:30 went out to check on my car only to find it in the back parking lot no service done . I was the first and only one at 7 no other customer was there, yes I was upset, called for manager he said he was sorry, and they would complete the service at no cost to me. I agreed and that is why I will return to this service center. Mistakes can be made, More

Pleasant!! Frank was very friendly and on time for my appointment. He told me how long the wait would be and explained what was done to repair the problem upon c Frank was very friendly and on time for my appointment. He told me how long the wait would be and explained what was done to repair the problem upon completion. I Was very satisfied with the service!! More

Above & Beyond I was experiencing a loud rattle from the front end of my Mustang that was driving me crazy. The mechanic worked on it for two days, with no luck. I h I was experiencing a loud rattle from the front end of my Mustang that was driving me crazy. The mechanic worked on it for two days, with no luck. I have numerous after market items installed on the car. They began removing them one at a time until the noise disappeared. It was an after market windshield washer cap, that was rubbing against a support. They relocated the tank downward, problem solved. Thanks for your diligence. More

One Slip Up I took my car in for an oil change and tire rotation and inspection of the tires as I was having a slow leak in one of the tires.before a long road tr I took my car in for an oil change and tire rotation and inspection of the tires as I was having a slow leak in one of the tires.before a long road trip. Since it was close to 30,000 miles they suggested several filters also be replaced. Everything was done quickly. However, soon after starting my trip the tire pressure warning came on. I had to refill the tire several times during the trip until I reached a location to have it inspected and repaired. It turns out there was a rivet embedded in the tire. Good thing I carry an emergency air pump in the car. More

It was a good experience no issues everyone was very nice Steve and everyone was very helpful and friendly Steve went into detail of what is needed for the vehicle and gave great customer service was,very ple Steve and everyone was very helpful and friendly Steve went into detail of what is needed for the vehicle and gave great customer service was,very pleased with everyone thank you all More

Great work and service advisor Always happy to work with Steve...always friendly and good to work with. The car is returned washed and ready to go after every visit. Always happy to work with Steve...always friendly and good to work with. The car is returned washed and ready to go after every visit. More

Oil change Did a great job, pointed out I need a new air cleaner and needed to clean corrosion on battery , so he power washed off the corrosion. Did a great job, pointed out I need a new air cleaner and needed to clean corrosion on battery , so he power washed off the corrosion. More

Friendly, Efficient, Professional. Frank Johnson did a phenomenal job coordinating in advance the various work & parts needed to insure that the service time was kept to a minimum. His Frank Johnson did a phenomenal job coordinating in advance the various work & parts needed to insure that the service time was kept to a minimum. His service & maintenance advice was also greatly appreciated. More

Great Service I was very happy with my service experience. I was impressed they have great customer service. They even washed my car! I will be returning to this I was very happy with my service experience. I was impressed they have great customer service. They even washed my car! I will be returning to this service department. More