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Ford of Port Richey - Service Center

Port Richey, FL

4.5
4,443 Reviews

4,443 Reviews of Ford of Port Richey - Service Center

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June 10, 2018

Ford knew exactly what was wrong and fixed great! They took my car in at the appointment time and told me it would be an hour and a half to install the valve sensor and it was exactly Rhett! Very plea More

by katykatz54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bud Monday
June 09, 2018

F250 platinum I had a Fed ex truck destroy my mirror. Called flammer who I have done there service center. And they wanted me to pre pay for the mirror I tried to p More

by JASCHWEIBERGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck is the best!!!
June 09, 2018

Oil Change Great service, good representation of the Dealership. Steve Wollak is professional and very customer satisfaction orientated. Although, I do miss the More

by KATHYMACKAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2018

Steve W Steve is awesome. He makes sure his customers are taken care of and happy. He makes it a pleasure to have to take your vehicle in for service More

by KBigelow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2018

My service writer rock Always a great experience when dealing with my service writer Steve Wollak, always treats me like i am his biggest client. He keeps me coming back. More

by JASON.GATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2018

Service advisor Steve really knows his job and gets the job done right. I highly recommend you see Steve for your next visit to the service department . More

by mwelker7980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Wollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2018

Had a recall and they took me in right away. Frank was very good at getting me in and out when I showed up so I could get back to work. When picking my car up Frank had it ready and was very prom More

by GLASSANDMIRRORCRAFTERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2018

Wait time for simple services Ok since you can’t get a oil change in less than 1 1/2 hours why don’t you start a road service I’m sure people would sign up for that, simple custome More

by PSHARPE11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jul 03, 2018 -

Ford of Port Richey responded

We apologize if you had a long wait time with us and will look into what we can do to shorten that time in the future. Please feel free to share any further feedback you have with us via email as we are always open to hearing about what we can do to improve. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

June 07, 2018

Friendly. On time Brought the f 150 in. for oil change .went into service office talked to Tim. And he said we will get you in asap. Latter thay had a small problem wi More

by DRAMADON13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
June 07, 2018

Service department Harris did not inform me he would be off the day I pick up my vehicle. Had to wait along time. Ford personnel said no ride I had to wait for husband More

by terrylynnsherrill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Wollak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Black
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harris in service, Gary Choquette , Jeff Leathers, Shawna Blackwell, Heather Lane, Doug Sloan, Robert Wessel, Brad Hedgespeth
Jul 03, 2018 -

Ford of Port Richey responded

We apologize for the long wait time and will look into the situation with the staff. Thank you for bringing this to our attention. Please feel free to reach out to us via email if you have anything more to add regarding your visit. Sincerely, Michelle, Customer Relations Specialaist, mwhidden@morganautogroup.com

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