Ford of Port Richey - Service Center

They did a great job repairing a scratch that was on my new vehicle when I purchased it. They gave me a loaner so I could continue with my day. They had it done quickly! Great service! new vehicle when I purchased it. They gave me a loaner so I could continue with my day. They had it done quickly! Great service! More

Always great service. Steve Wollack is always there to give great service and advice. He always greets you with a smile and is so helpful give great service and advice. He always greets you with a smile and is so helpful More

John Kidd and the boys are the best! They treat me like a Queen, get my car in, check it out and return it to me, clean, and ready to run! The men all took extra care, due to the Covid-1 They treat me like a Queen, get my car in, check it out and return it to me, clean, and ready to run! The men all took extra care, due to the Covid-19 to protect me (I am an elderly customer) by wearing gloves and masks. I really appreciate them all. More

Been in before for pm service. All great! This time I go in - on time - for my appointment for an oil change early Saturday pm. I get the oil change & ask about trans fluid change. Service rep (not one l in - on time - for my appointment for an oil change early Saturday pm. I get the oil change & ask about trans fluid change. Service rep (not one listed below) tells me it costs $110 but no service folks available until next week. I make another appointment, come back 10 miles Tuesday, speak to the same rep, l now have one of your 15% ( maybe 10%) off service coupons and show him. He says ok, gets my car into the shop and 2-3 hours later shows me my bill for $180 +. "What?!" He explains it was supposed to cost more than he quoted. "Why didn't you tell me that earlier,?" "Well," he says "you can pay only $110 (no mention of my coupon) but they will take the deficiency out of my paycheck!" I appeal to service mgr who sounds bored and simply says they will not. Didn't pursue discount any further. Paid the $110. Felt terrible. Wife asked how much I saved with the dealer's on-line coupon she found for me! More

Steve always does a great job! He keeps us informed, knows our vehicles, and gives great recommendations. You should give him a bonus. Bravo Zulu! knows our vehicles, and gives great recommendations. You should give him a bonus. Bravo Zulu! More

Did not like the fact that my oil leak cost me $2000 and it was not fully repaired as stated also the car shook after the repair returned back to service department and the car was in the shop for a week. it was not fully repaired as stated also the car shook after the repair returned back to service department and the car was in the shop for a week. I needed to bring it in two times for all work to be completely done. And oil is still leaking under the car and Toni stated it’s from a different area. Not happy that my car was not fully repaired. More

Worst dealership I’ve ever dealt with. The only thing good about Ford of Port Richey is John in service the sales team is horrible good about Ford of Port Richey is John in service the sales team is horrible More

I always enjoy working with Toni and do not have any problems with any employees. Thanks for all your team does. Thanks for bringing me home picking me up. problems with any employees. Thanks for all your team does. Thanks for bringing me home picking me up. More

Steve is just the best. Keep him on staff and raise his pay. I see the way Mr steve takes care of other clients, he makes you want to come back. Jordan pay. I see the way Mr steve takes care of other clients, he makes you want to come back. Jordan More

I made an appointment at 11:40 I got there on time and waited quite a while to be seen, I was told that my technician was running late so a lady named Toni took my info. She asked if I wanted my car washe waited quite a while to be seen, I was told that my technician was running late so a lady named Toni took my info. She asked if I wanted my car washed after it was done and I said yes please and she was very polite and said you got it. When I picked up my car it was not washed. I was upset but had to go because I have a 1 year old who was fussy. And I couldn’t wait much longer More